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How to Setup Customized Sub-Domains on Google Apps

written by: cjohnson•edited by: Misty Faucheux•updated: 11/16/2008

Nowadays, people have numerous accounts at different online sites, and it can become difficult to keep track of all of the Web addresses and URLs we need. Google Apps provides the option of creating simple, customized and memorable sub-domains to easily access your email and collaborative tools.

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    As the Internet continues to grow exponentially in size, Eeb addresses to access accounts become more complicated in order to accommodate the large number of users. Google Apps provides an easy way to customize the Web addresses for your services through the use of sub-domains, which is a specialized name under your main domain. Using your own sub-domain with Google Apps services provides a more professional image for your organization while creating an easy to remember Web address for you and other users.

    When you first set up your Apps account, Google provides a default Web address for all of your services. For example, users would sign-in at to access their email accounts. Google provides the option to create your own custom URL, such as When users enter the simple, personalized URL, they will automatically be redirected to the site.

    1. Before you get started, make sure that you have the user name and password needed to access the advanced domain name tools for your account on your domain registrar’s Web site.
    2. Go to your main start page, and sign in. On the top right, click Manage this Domain to access the control panel.
    3. Click Service Settings on the main navigation bar. From the drop-down menu, select the service you want to customize: Start Page, Email, Chat, Calendar, Docs or Sites.
    4. On the settings page for the service that you selected, go to the Web Address section, and click Change URL.
    5. Click the radio button for the custom address. In the empty field, type the custom url that you would like to use. Examples include mail, m, calendar, events, start, main, and docs. Click Continue. If you would like to change and customize the Web addresses for all of your services at the same time, click Change URLs for all domain services at the top of the page.
    6. Change your CNAME records with your domain registrar so that your new custom sub-domain will point to your Google Apps services. Google provides extensive instructions on how to do this with almost all domain hosting companies. If you purchased your domain name through Google during the sign-up process, you do not have to complete this step. Google will automatically work with GoDaddy and eNom to create the sub-domains for you.
    7. Once you have changed your CNAME records, go back to the Apps control panel, and click I’ve completed these steps.

    It can take up to 48 hours for Google to verify your new sub-domain and to set-up redirection to your services.

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    Service Settings on the Control PanelEnter your custom URL