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How to Troubleshoot Word 2007 Errors

written by: •edited by: Michele McDonough•updated: 5/20/2011

If your Word 2007 application keeps shutting down, will not open, or is experiencing other problems, you will often view an error message when these setbacks occur. Learn some troubleshooting tips that might help you resolve these issues.

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    Troubleshooting an Error When Starting Word 2007

    There are several different error messages you may receive when you start or attempt to start Word 2007 or a Word 2007. These errors may include Run-Time Error, Word Cannot Open This Document Template or Command Cannot Be Performed Because a Dialog Box Is Open.

    When you are troubleshooting an error when starting Word 2007, make sure there are no open dialog boxes in instances of Word already running. For example, if you have working in another Word document that you are trying to print and the Print dialog box is open, you may see an error message if you attempt to open a second Word document.

    Word 2007 Print Dialog If there are any dialog boxes open, close them and try to open the Word document again. If there are no dialog boxes in use, further troubleshooting is necessary. Close Microsoft Word and any other Microsoft Office applications such as Outlook or Excel. Go to the Start menu and open Computer or My Computer. Double click your main drive, which is probably Local Disk (C:). Open the Program Files folder, then the Microsoft Office folder. Find and open Office 12 and then the Startup folder. If there are any files in the Startup folder, drag them or cut and paste them to the desktop. Close the Startup folder and open Microsoft Word 2007.

    If you still see an error, continue to this troubleshooting step. If you are using Windows XP or earlier, open the main drive, which is probably Local Disk (C:). Open Documents and Settings and double click the username you are using. Open the Application Data folder, double click Microsoft, open Word and then open the Startup folder.

    If you are using Windows Vista, click the Start button and type appdata into the Start Search box. Click the appdata folder in the search results. Open the Roaming folder, open Microsoft, double click Word and then open the Startup folder.

    Word 2007 Startup Folder 

    Drag or cut and paste any documents in the Startup folder to the desktop. Close the folder and start Word again.

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    Troubleshooting an Error When Printing or Saving In Word 2007

    There are times when you might receive an error message when attempting to print or save a Word 2007 document. These errors may include Prop Res DLL not loaded and Cannot load Library DLBAPRP.dll. The first troubleshooting step to take is to attempt to save or print a different Word 2007 document. If the Word document will not print, open a Notepad file or other text file, type in some text and try to print it. If the file prints, the problem is likely with Word 2007. In this case, start Word 2007 and click the Microsoft Office Button. Click Word Options and then click Resources. Click the Diagnose button and follow the prompts. Microsoft Word 2007 will attempt to troubleshoot and repair the problem.

    Word 2007 Troubleshooting If you try to print from another application such as Notepad but still receive an error message or the file does not print, try updating your printer driver. Read Keep Device Drivers Updated with Windows Device Manager for steps on how to do this.

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    Troubleshooting an Error When Using a Gallery in Word 2007

    One error that tends to occur when working in Word 2007 happens when you attempt to insert an object from a gallery. Word 2007 may fail to respond or shut down completely. An error message may also be displayed, such as Word found unreadable content in "Building Blocks.dotx". Do you want to recover the contents of this document? If you trust the source of this document, click Yes, or Word cannot open this document template.

    There are two troubleshooting steps you can try for these kinds of errors in Word 2007. The first is to move the corrupted Building Blocks.dotx template file to a temporary folder. When you do this, Word 2007 will automatically create a new one that should work more efficiently. To move the template, close Word 2007. Click the Start button and then click Run. Type (or copy and paste) %userprofile%\Application Data\Microsoft\Document Building Blocks\1033 into the Open field and click OK. Cut and paste or drag the Building Blocks.dotx file to a temporary folder, such as C:\Documents and Settings\Owner\Local Settings\Temp. Restart Word 2007.

    Word 2007 Troubleshooting Templates 

    If you continue to experience this error even after moving the Building Blocks.dotx template, try the next troubleshooting step. Open Word 2007 and click on the Microsoft Office Button. Click on Word Options to open the Word Options window. Click the Resources tab on the left. Click the Diagnose button and then click Continue. On the Start Diagnostics window, click Run Diagnostics. Word 2007 will troubleshoot and make repairs.

    Word 2007 Troubleshooting 

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    Troubleshooting an Error When Saving Changes

    If you create a macro, add an Auto Text entry, change default settings or make other settings in Word 2007 only to find the changes are not saved when you close and restart Word 2007, there are a couple of troubleshooting steps to try. First, make sure you use the Save All command when you create a macro or add a custom setting in Word 2007.If you use the Save command instead of Save All, an error such as visual c++ runtime error or this application has requested the runtime to terminate it in an unusual way may be displayed.

    You can add the Save All command to the Quick Access Toolbar to make it easier to use. To do so, click the drop-down arrow at the right end of the Quick Access Toolbar and select Customize Quick Access Toolbar. Click on More Commands and then All Commands. Find and select Save All and then click Add.

    Word 2007 Troubleshooting 

    If you have recently installed an Adobe add-in into Word 2007, this may cause the same type of error. Visit the Adobe Latest Product Updates website to see if there are any updates available for the program you are troubleshooting. Otherwise, you may want to uninstall the Acrobat PDFMaker from Word 2007. To do so in Windows XP, click the Start button and open Control Panel. Open Add or Remove Programs and select Adobe Acrobat Professional. Click Change, click Modify, and then click Next. Expand Create Adobe PDF and then expand Acrobat PDFMaker. Select Microsoft Office, and change the setting to Not installed.To uninstall the add-in from Windows Vista, follow the steps on how to uninstall a program in Windows Vista in 21 Ways to Speed Up Vista: Part 8 - Uninstall Unnecessary Programs. At Step 3, select Adobe Acrobat Professional and continue to follow the steps listed above.