How to Determine the Source of Word 2007 Printing Errors
Although you have eliminated the possibility that the printing error is due to the printer or some other source, you still have to troubleshoot the error specific to Word 2007. However, Word 2007 may not be the culprit. It is possible that the printer driver is at fault. Follow the steps outlined below to continue with the troubleshooting process.
First, determine that Word 2007 is able to see your printer. In Word, click on the Office Button (upper left of the screen) and click on Print. Be sure that the printer with which you wish to print your document is the default printer (the one that shows up in the “Name" drop-down box) or that at least your printer is present in the drop-down box. Often, when people install a new printer, they forget to uninstall old printer drivers. It is possible that you left your old printer or some other printer as the default.
Second, make certain your printer drivers are up to date. If your printer was manufactured before Word 2007 was released, it is possible that the printer drivers that shipped with your printer are not compatible with Word. Go to the manufacturer’s website and see if an updated printer driver is available. Install the driver and see if your printing errors disappear.
Third, it is possible that your printer drivers have become corrupted. The solution is to simply uninstall and then reinstall the drivers. Be sure to restart the computer between the uninstall and reinstall so that any printer drivers still in your computer’s memory are wiped clean. Also, use any updated printer drivers available at the manufacturer’s website rather than the disk of drivers that shipped with your printer.
Fourth, if the solutions above fail, it may be necessary to reinstall Word 2007 itself. Sometimes Word 2007, through no fault of either Word or Microsoft, becomes corrupted on your hard drive. A complete reinstall often fixes the problem. This is especially true the longer it has been since the original installation of Word 2007. Again, be sure to restart your computer between the uninstallation and installation of any program.