The Need for EQ at the Office
Emotional Intelligence basically deals with emotions and how co-workers can intelligently deal with emotions of another without offending. For example, “You look awful today," is better said, “Everyone has bad days, I had one last week. Is that why you’re frowning? What can I do to help?" The concept is not to accuse but to comfort. EQ is in and of itself a way to be supportive of another’s emotions without being hurtful.
Sounds easy right? It really isn’t and there are classes offered all over the world today that deal specifically with emotional intelligence in the business world.
Considering how many teachers utilize EQ in their dealings with student behaviors today, think how much better off we’d all be if we had learned EQ at an early age and it came naturally?
As a business owner and former HR manager, I have found myself in situations that to me seemed childish as far as accusations and harmful words. Not as much bullying as non-supportive, the untrained EQer is simply unaware that statements can hurt and mess up an entire day for a co-worker.
Words can hurt—we all remember that from our school days but those harmful words are ever-present in today’s business world.
Enter emotional intelligence. It’s a method and a practice that must be learned through role-playing in order to get it right.
A manager that tells a subordinate, “I could have finished the job in half the time," has in effect placed a low value on the subordinate both professionally and personally. A manager can sway these feelings by considering the subordinate’s feelings by saying, “I remember way back when I did that job as a newbie. It was tough for me. Want me to show you some tricks?"
By using a supportive statement instead of a hurtful one, the subordinate doesn’t even feel they’ve done a bad job and have the acceptance of their supervisor.
While it sounds simple, the concept of EQ from both the giver and receiver when taught in an adult setting is often difficult, especially when one looks at the cultural diversity of the workforce.