How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Written by: Arun Kumar, MVP • Edited by: Heather Marie Kosur
Updated Nov 24, 2010 • Related Guides: Internet Explorer | Antivirus

The latest version of Internet Explorer offers greater security with many features including incognito surfing. However, there are complaints that Internet Explorer hangs frequently and takes much time to load. This article explains how to repair Internet Explorer 8 to avoid these problems.

Why Internet Explorer 8 Takes Time to Load

Generally speaking, the problem of slow load time is not specific to Internet Explorer 8 alone. Slow functioning and freezing applies to all browsers—not only the ones from Microsoft—depending upon the circumstances wherein they are used. There may be many reasons for this behavior. However, as most people use the latest version of Internet Explorer, IE8, the complaints are more—indicating slow load time is a major flaw in the latest version of Internet Explorer. On the contrary, there are many users who are enjoying the features of Internet Explorer 8. It does take time loading, but, once loaded, it is good enough for working, gaming, entertainment, and other uses.

Internet Explorer 8 does create problems on some machines, the major one being its nonresponsiveness at times. On some machines, the problem is so recurring that it has led to several discussions in thousands of forums that brand Internet Explorer 8 as a useless browser. However, the latest version of Internet Explorer is the most stable browser among all its predecessors. Before moving towards troubleshooting on how to repair Internet Explorer 8, I would like to inform you of the reason why it takes so much time to load.

The Manage Add-ons Window in Internet Explorer 8

click to enlarge

If you have used Internet Explorer 8, you will agree that there are many features in the latest version of the Internet Explorer. When you open a fresh window of Internet Explorer, it makes you wait for a long time before presenting you with the menu for navigation. This is because it has to load all of the default accelerators and plug-ins in addition to the ones you must have added to the browser. Most of these add-ons and plug-ins have to be loaded into the electronic memory before you can browse. Other extras (additional plug-ins) are loaded on demand and are cached for further use.

NOTE: If you want to check out the Internet Explorer 8 plug-ins, open the Tools menu, and click on Manage Add-ons. You will be presented with a window (See Image) that will show most of the plug-ins in use by the browser. If you want to speed up Internet Explorer and reduce its memory requirements, you may remove or disable the plug-ins that you don’t need.

The next section takes look at how to repair Internet Explorer 8 when Internet Explorer 8 hangs frequently.

How to Fix and Repair Internet Explorer 8

Step 1

Most of the time, the problem is with your antivirus or antispyware. In fact, incorrect settings in your antivirus and antispyware create problems not only with Internet Explorer but any browser or application requiring data transmission over a network. To check if they are the cause, turn them off. Close all open windows of Internet Explorer 8, and open a fresh one. Use this Internet Explorer window to browse ONLY secure sites. If it works fine, the problem is with your antivirus or antispyware software. You can isolate the problem by turning them off one at a time and seeing which one is causing problem. You may then fix it by updating or reinstalling the antivirus or antispyware program or even by replacing the one creating problem. But, if your Internet Explorer still causes problems, check out step 2.

Step 2

Add-ons or plug-ins are either added manually or are added with the installation of any application such as Adobe Acrobat Reader. Some are default. A corrupt add-in may also cause an Internet Explorer freeze. To check this, right click on the icon of Internet Explorer, and select the option Run without Add-ons. If Internet Explorer begins working properly, one or more of the add-ons are corrupt, and you should follow the method mentioned in the next paragraph to fix the issue. If it is not working properly even with add-ons disabled, you may proceed to step 3.

To locate the plug-in creating problem, start Internet Explorer normally again and disable all plug-ins (see the NOTE and Image in the first section). Enable each plug-in—one by one—after browsing for some time with each plug-in. You can isolate the plug-in causing the problem as Internet Explorer 8 hangs as soon as you enable the corrupt plug-in. Click on the Disable or Remove button after selecting the plug-in in the Manage Add-ons window to fix the problem.

Step 3

There is high possibility that one of the processes on your machine is conflicting with the functioning of Internet Explorer. To check this, you will have to test your Internet Explorer in a clean boot environment. The link also explains how to isolate the process interfering that causes Internet Explorer 8 to freeze. If your problem is not fixed, you will have to go for a reset as mentioned in the next step.

Step 4

Resetting Internet Explorer restores the browser to the state when it was first installed. The first section of the article Troubleshooting and Reinstalling Internet Explorer in Windows XP explains how to reset Internet Explorer 8. If the browser works fine after resetting Internet Explorer, your problem is fixed. Otherwise you will have to re-register all components of Internet Explorer 8. If the problem disappears after re-registering all components, you are done with troubleshooting Internet Explorer 8. If the Internet Explorer 8 freeze appears again, the final resort is to reinstall Internet Explorer 8.

A proper reinstall of Internet Explorer 8 should fix the problem when Internet Explorer 8 hangs frequently. If the problem still persists, you will need expert help. You may either call a local expert technician or contact the MS Help and Support Center to repair Internet Explorer 8.

Tip: An Internet Explorer 8 freeze may also occur when you open too many tabs. Try to keep the number of tabs in Internet Explorer to five or less. If you need more, it is better to open a new window of Internet Explorer instead of more tabs in the same window. Internet Explorer hangs even when you use several Internet Explorer tabs depending upon the machine and the number of active processes.

Also See: Check out Tips to Speed up Internet Explorer 8 and other IE8 problems.

How to fix IE8 Problems

Though IE8 is one of the top browsers for Windows, it has its share of problems too. This series aims to pinpoint the most common Internet Explorer 8 problems. While discussing the cause of IE8 problems, it also aims to help you fix IE8 problems.

1. What is New in IE8?
2. How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load
3. IE8 Redirect Problems - Possible Causes and Fixing Redirect Problem
4. What to do when Internet Explorer 8 does not Start?
5. Internet Explorer Shuts Down when Searching - Possible Reasons and Fixes

Comments

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All Comments »

Arun Kumar, MVP Jan 30, 2012 8:13 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

You did not mention the operating system. It is XP or Vista? SP? Let me know so I can assist.

Atrsoura Jan 30, 2012 1:27 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

I use IE 7. Now it opens and closes like a snapshot. I am not able to open and see further. What shall I do? Send me your solution to "atrsoura@gmail.com".

Arun Kumar, MVP Jan 21, 2012 7:09 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

A reset should solve this. To reset IE, open Internet Options from Control Panel. Go to the last, Advanced tab. Click on Reset. Open IE and see if you are able to access the options. If not, please let me know.

ALC Jan 20, 2012 10:18 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

I am running XP (SP3) and IE 8. I get 'error on page' in IE and cannot then click to choose options on web-pages. How can I fix this?

Arun Kumar, MVP Dec 5, 2011 1:45 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

IE8 will not tell you your add-ons are disabled unless you are using it in Safe Mode. Right click on the icon and click on properties. See if the "-extoff" follows IE path in properties. In case you find it, remove the portion.<br>Let me know if the problem persists.<br>Regards

MILES DITTMER Dec 5, 2011 11:39 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

my add ons are anabled but each time i open ie8 it tells me the add ons are disabled, HOW DO I FIX THIS?????

Anne Oct 8, 2011 1:16 AM

IE keep closing

Wiled using internet it happend sometime, There you can see more info about this and how to fix the problem: http://www.computersight.com/software/internet-explorer-keeps-closing-how-to-fix-the-problem/

Arun Kumar, MVP Sep 28, 2011 7:52 AM

Hi Erin

ATI is just fine. The recent upgrades Facebook went through, may be the reason as far as I can guess.
However, please check this article on how to speed up IE8 and see if any of these tips work: http://www.brighthub.com/hubfolio/arun-kumar-m/articles/45347.aspx

Regards,
Arun

Erin Sep 27, 2011 4:33 PM

3D Graphics?

Good morning Arun,
I'm going to add the original 2nd paragraph necessary to delete because of the 2000 character limit. "My" IE, likes me (Lol) it preforms better than good on a regular basis. "browser is generally quick to open, music plays well with seldom hangs on UTube & Playlist over extended periods, DVD videos play well with good picture quality and browsing is pretty much...real good." That is why I become so frustrated and confused with it's performance when it comes to this ONE page, and to my experience only this page hence, my question in regards to graphics.
Yes, Arun, add-ons checked, disabled and anything not accessed after 3/11 removed. Did the running with no add-ons but when I got to the page I was told I needed to install Flash to see the page so that was kinda pointless I even ran IE alone (no icons on desktop, no taskbar on the bottom Firefox, google, off..all gone nothing) in which I actually got a good few hours play vs. 20-45 minutes. Problem with that is....can't remember how I did it. I've tried Firefox & google as well but they just say "screw it....going home" and crash...right out the gate. IE at least gives me a little playing time before it leaves the building. I know this is odd but just maybe you could go and see 4 urself and tell me what to do. Pls,..I know your computers are optimum & I can figure no reason for IE to just go NUTS with this one page. Having no idea what I'm talking about, ATI is my graphics platform....is that right?
Simply confused and frustrated,
Thank you, Arun.

Arun Kumar, MVP Sep 27, 2011 9:35 AM

Hi Erin

IE8 is known to be a slow browser. Maybe it has plenty of add-ons that are making it further slow. You can check them remove the ones you don't need. For this, go to Tools menu -> Manage Add-ons. Once there, identify and remove all the add-ons that you think are of no use to you.
Let me know if the problem persists.
Regards,
Arun

Erin Sep 27, 2011 5:26 AM

3D Graphics?

Good evening Arun,
My problem is somewhat confusing to me because there is no actual problem until I begin to play my favorite game, CityVille, on facebook. I am running WindowsXP, SP3,32bit with IE8,
So, I guess your wondering...what my problem is. Well....it's nothing....UNTIL I GO TO FACEBOOK AND TRY TO PLAY MY FAVORITE GAME IN THE WORLD ! What frustrates and confuses me most is that the little demons come out on one single page ONLY on most uses of the game. I am able to use my home page with no problem when wanting to send gifts or get items from the status postings of other players, however, sometimes when going to a second page (my inbox) where I accept gifts and send them back, I get error messages, IE8 becomes slow and "takes to long to reach/contact the server" but when I progress to the third page, with animation and 3D Graphics, IE8, goes to lunch. It becomes sloooooow when loading and once loaded....things begin to happen and IE becomes very unstable. In addition to becoming more then turtle slow,the graphics do not load completely, my CPU usage will surge from 0 to 100% the second the page is opened sometimes being silent and other times sounding like the reving of a car engine repeatedly. the surge will be between iexplore and system idle process and sometimes CPU usage next to the program will show 3% while total usage will show 100% with all other programs showing 00. Sometimes it is so loud and continuous that my computer will just shut down. period. It will continously hang and become unresponsive and other times freeze. When going into full screen, Adobe Flash will become unresponsive while IE is still running and v-versa. I'm running out of characters so, Tshooting-D; AVG-11 protected; drivers, updated, Adobe, un/reinstalled w/plugin removed; regristry, defrag, files all done and cleaned. Help?

Arun Kumar, MVP Aug 31, 2011 9:20 AM

Hi Ray

Couple of things: Is it AOL mail closing down or AOL Internet connection? If it is the mail disconnecting, is the IE window also closing? Or is it hanging? Also, when it disconnects, are you able to use other Internet services?
Please let me know the above with Windows version on your computer.
Regards,
Arun

Ray Aug 30, 2011 2:36 PM

disconnecting when deleting mail

I have been having too many disconnect when opening then deleting mail on AOL. It has become a standard issue and I've tried various things including reinstalling EI8. Can someone who knows or has repaired this issue fill me in. Also, please note I'm not fully techincal so, keep that in mind... (a to z steps required)

Thank you,
R

Lis Aug 25, 2011 10:29 AM

Thank you

Hello Arun,

I have copied and saved your answer.
I am waiting for my PC technician to come to our house and help me with the solution.(I am a Senior):-)

Arun Kumar, MVP Aug 25, 2011 10:15 AM

Hi Lis

explorer.exe process refers to Windows explorer and Computer. It is often the last one to close when we shut down or logoff. It takes time to close as it has to write down the settings of different folders before it closes.
It is normal to get that message while logging off. Still, if you think it is taking too much time, follow these steps:
1. Press Windows key + R
2. In the run dialog that appears, type 'regedit' without quotes and press Enter.
3. Windows Registry opens up.
4. Make sure Computer is selected.
5. Press F3 to open Find dialog box.
6. Type WaitToKillServiceTimeout in the Find text box and press Enter.
7. When you see WaitToKillServiceTimeout in the right pane, change the value to 2000 by doubleclicking on the item.
8. Repeat steps 5 to 7 until the Find dialog does not return any more results. Normally, you will get around two-three instances of WaitToKillServiceTimeout in the entire registry.
9. Close the registry.
That should solve the problem.
Regards,
Arun

Lis Aug 25, 2011 8:47 AM

IE hangs during logoff

I am using IE 8 with windows 7 (64 bit)
Since about two weeks I amgetting the following message when shutting dowm my PC.:
>>> 1 program still needs to close.
Waiting for explorer.exe
Playing logoff sound...<<<

Can you please help me to get rid of this?

Thank you.
Lis

Arun Kumar, MVP Aug 23, 2011 4:46 AM

Hi zunaira

Reset should work in most cases as the problem with add-ons is most common. To reset IE, close all Internet Explorer Windows. Open Control Panel -> Internet Options. Go to the last tab named Advanced Settings. Click on the RESET button. Click OK. Check Internet Explorer to see if the problem is still there. If yes, let me know.
Regards,
Arun

zunaira Aug 23, 2011 4:36 AM

internet explorer 8

i could not acces internet explorer 8, wenever i started it gets hang, please tell me what to do with it?

Arun Kumar, MVP Aug 14, 2011 7:29 AM

Hi Dasibelle

Since you say you did not find any malware on the computer, you may want to check for hardware conflicts. Did the problem appear after you installed any program or in this case, the audio drivers? If yes then please reinstall the program or drivers.
If that does not help, uninstall the audio drivers, and go to http://downloadcenter.intel.com/default.aspx?lang=eng. Once there, run the driver update utility. You will find it in the blue bar on the top of the webpage. This should be able to search for a better driver and you can download it for installation.
This done, if the computer is still rebooting, open the command prompt and type the following:
SFC /SCANNOW
Hit enter after typing the above. The command will look for missing and corrupt system files and will fix the issue.
Please let me know if the problems persists.
Regards,
Arun

dasibelle Aug 14, 2011 4:49 AM

unwanted reboots

Hi Arun... I'm running xp with ie8. The internet (wireless bb) lately is working at a snail's pace even though signal strength is 'excellent'.
Firefox and explorer are as bad as each other. I regularly defrag and also delete temp internet files and cookies but it doesn't seem to help.
Quite OFTEN, even when not on internet, the computer reboots itself, usually just as I open a file.
I am using avg internet sec 2011. It's up to date and I scan regularly.
This machine is driving me crazy. I formatted it about 5 months ago and lost all my audio drivers...??? When I try to update drivers, I'm told "cannot update". The sound card is in place and I've loaded the realtek hd drivers but there's no sound, only usb sound.... (I can hear some programs through my skype phone...lol)
Just can't figure it out.
Time to backup everything and toss this system???
Any ideas? DB

Arun Kumar, MVP Aug 7, 2011 12:28 PM

Hi Charlie

Please open the Manage Addons window (Click Manage Addons on Tools menu (ALT+T)).
Select "Search" on left side. Click on "Google" in the options displayed to the right.
See if the Suggestions are enabled or disabled (It should be above "Stop Programs from Suggesting Changes To My Search Provider"). If it shows "Enable Suggestions" click on it to enable suggestions.
If it shows "Disable Suggestions" and yet is not showing suggestions, you will have to reinstall Google Search Addon from iegallery.com
Same applies to YouTube Search Addons.
Regards,
Arun

Charlie Aug 6, 2011 4:39 PM

Google/Youtube Search Box

Hi Arun,
Do you have any idea as to why my Google/YT search box doesn't display the dropdown list of suggestions?Happened after I deleted my browsing history,something which I hadn't done in ages.
Thanks so much.
Charlie

Arun Kumar, MVP Jun 23, 2011 4:45 AM

Hi Albert

A little cleaning might help. Use CCleaner or something else to clean the computer and get rid of cookies, temp files etc. That should help.
Regards,
Arun

albert Jun 22, 2011 7:27 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

opera is my default browser every once in a while i use IE8 to browse certain sites that opera does not support as soon as shut IE8 down and prepare to go back to opera my computer gets very unstable i am not able to open any program up including opera

FormerNukeWorker Jun 14, 2011 9:41 PM

IE8 showing up as IE6 on web pages

Web sites are always telling me that I am using IE6 instead of IE8 but I re-installed it just to make sure but it is still happening

Arun Kumar, MVP Jun 13, 2011 4:50 AM

Hi Azrikam

Maybe you should consider a reregistration of all the IE components. Here is the link to a batch file I created for the purpose:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please read the instructions carefully at the link, before using the file.

Also, you might get access denied message even if you are using an admin account. But after a reboot, things should be fine.

Please let me know if this helped,

Regards,
Arun

Azrikam Jun 12, 2011 6:09 PM

IE8 closes down with MS Exchange

I am using Asus 1215N , Win 7 , Symantec Endpoint Protection v 11 .
When connected to MS Exchange Server and try to send reply or send new mail , I recieve a system note that IE8 will close down and Windows will try to solve the problem - but the problem keeps on .
How it could be solved ?
I installed Firefox v4 , it works fine .

Arun Kumar, MVP Jun 6, 2011 2:41 PM

Hi dvtrv

Is only IE affected or all applications? Or is it only a particular website?
Maybe someone changed your computer screen's brightness/contrast. Please check it. There is no other way to increase the brightness of IE.
If you are referring to just the essential components of IE, the toolbar etc, you can also switch to some other Windows theme.
Regards,
Arun

dvtrv Jun 6, 2011 2:24 PM

IE8 Darker please

How can I darken my IE8 as it appears to be lighter than usual all of a sudden

Faiyaz May 30, 2011 5:33 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Hi, Arun,
Actually, it’s not normal icon or default icon in internet zone, it look spyware, coz there is IE Warning error at startup called blocked ActiveX Controls & I saw some called Fraud certificate untrusted site at publisher, Anyhow, so I finally get the solution and fix them errors, I got there is two register here it is some something like that... glimpse at end of the registry...1. HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ Hijack.Zones HKEY_CURRENT_USER\SOFTWARE\Microsoft\OLE\Internets-Backdoor.Bot.......
Regards,
Faiyaz

Arun Kumar, MVP May 28, 2011 10:23 AM

Hi Faiyaz

That is not a malware. Its okay to have the My Computer icon in Security zone. Its normal that it appears in the Internet zone when opened from desktop. There is no need to worry.
Regards,
Arun

Faiyaz May 28, 2011 8:25 AM

RE : Strange icon in IE property

Hi. Arun, Good day of the day,
Actually, the icon is not in desktop to delete, it’s in IE security zone view, can’t be delete. I scanned many times in Symantec Biz Ed and antiv's. nothing detect nor deleted from there, as asked for the image I have been uploaded and here it is the link below for the IMG's.
Regards. Faiyaz,
http://cid-60ec5162959912be.skydrive.live.com/redir.aspx?page=play&resid=60EC5162959912BE!127

Arun Kumar, MVP May 25, 2011 8:21 AM

Hi Faiyaz

What happens if you try to delete it? I suspect a malware. If your antivirus is not able to detect it, I suggest you download malwarebytes or run an online scan from Microsoft or Norton. Let me know the results.
If it fails, can you please upload the image of the desktop icon properties to skydrive.live.com or twitpic.com and send me the link to the image?
Regards,
Arun

Faiyaz May 25, 2011 7:51 AM

Strange icon in IE property

In desktop IE property, security tab, in zone view 5 icons and there is one IE icon showing with hanging key and the name is My Computer... what is this should be.. and I open IE, tools, internet option, security tab, in zone view is no there is Icon like that..!!! plz help.

Arun Kumar, MVP Apr 26, 2011 5:00 AM

Hi Anthony

Nice to things started working on their own. I wonder if you did some sort of cleaning in the Windows registry?
Regards,
Arun

Anthony Diodati Apr 25, 2011 12:28 PM

mrbreezeet1's computer problems after attempting IE 8 install

Don't know if you remember all the problems I was having /and had after trying to install IE 8?
Had the weird screen with no address bar, and the blank spot where you could see part of my desk top, like a piece of glass was in the browser window.
http://i217.photobucket.com/albums/cc268/mrbreezeet1/IE8ScreenshotYahoo.jpg
Then, I just gave up and uninstalled IE 8 ,but was having a bunch of problems.
Firefox was crashing on cretin sites, (esp e bay) photo viewing program ( Irfan View ) not opening properly, could not open windows live mail sometimes,
Arun said I should just reinstall windows XP, but I did not want to deal with all the work,
But just to tell you little by little everything started to fix itself on it's own.
Al working pretty smoothly now.
Thanks,
Tony

Arun Kumar, MVP Apr 21, 2011 3:32 AM

Hi Regina

This may mean the installation is corrupt. However, please see if the executable is present on your computer. Search for iexplore.exe in Programs Files folder. If you find it, you can right click on it and select Send To -> Desktop.
If you can't find iexplore.exe, you will have to reinstall it. To install, download IE8 installer from Microsoft website and turn off the antivirus. Double click on the file you downloaded to install IE8.
Regards,
Arun

Regina Apr 20, 2011 4:29 PM

instructions for fixing IE8

you say to right click on the IE icon, what IE icon, I dont see one anywhere? please help

Sanjay Moktan Apr 15, 2011 2:20 PM

ie8 Win 7 i SOLVED !!

u r probably using AVG antivirus, or some other. uninstall remove it. n lo!!! ie8 works!!! :) If u need antivirus install Kaspersky or other. but no AVG. all the best

Arun Kumar, MVP Apr 8, 2011 10:10 AM

Hi Dred

I could not see the snapshot. Maybe there is no provision to upload it here. May I know if you are recieving any message while opening any website? Also, please let me know your IE version and operating system.
Regards,
Arun

Dred Apr 8, 2011 8:43 AM

cannot open internet explorer

please help i cannot open,download any application.. see the snapshot below.... when I click any program it show's like these

Arun Kumar, MVP Apr 6, 2011 4:28 AM

Hi DBroker

Please see if you have too many addons and toolbars. The following link talks about speeding up internet explorer 8 by disabling addons and offers some other tips as well:
http://www.brighthub.com/hubfolio/arun-kumar-m/articles/45347.aspx
Please let me know if this helped
Regards,
Arun

DBroker Apr 5, 2011 6:39 PM

Why is IE8 so slow to open

Hi Arun and thanks for your help,

After I enter ie8, my display page (google) shows up very fast, but when I type: hotmail and try to click it it does not respond, and when it does (after several clicks) takes toooooo long to load or says the internet connection ia bad. I run internet phone and I have a line??
Please help

Arun Kumar, MVP Apr 4, 2011 4:07 AM

Hi Masood

Just to confirm if the net service is working properly, can you ping google.com and let me know?
To ping, press Windows Key + R. This will open up the Run dialog where you will type CMD and press enter. In the command window that appears, type the following and press Enter:
PING www.google.com
Let me know if the PING command returned Packet Loss = 0. If the packet loss if 4, there is a problem with net connection.
Regards,
Arun

masood raza Apr 4, 2011 2:07 AM

browser not working

hi all
have a good day
i am having setup files all are having same problem after installin them one by one.
putting url address and pressind enter blank window with having a message
website found waiting for reply...

one thing more there is no problem with net service other programs are runnig for example anti virus update
adobe download manager etc etc

Masood Raza Apr 4, 2011 1:53 AM

ie 8 not workig

hi all
can any body help??
problem with all browsers i installed them one by one having setup files.but the problem is same with all
when i put url address and press enter
there is no any display but status bar showing this msg
website found waiting for reply

Arun Kumar, MVP Apr 1, 2011 4:03 AM

Hi Cory

I have never come across any such site. Can you give me the URL of the said website(s) so that I can check it out?
Regards,
Arun

Cory Mar 31, 2011 6:27 PM

IE Password field

Hello:

On some sites masked passwords in IE8 show up as blocks rather than the solid bullets. I can't seem to figure out what's wrong. I tried resetting IE settings, but that did not work.

Any thoughts?

Arun Kumar, MVP Mar 29, 2011 4:32 AM

Hi Sarath

Did you perform a reset? If not then do it and let me know if it helps. For a reset, open Internet Options from Control Panel. Go to the Advanced tab and click on the last button named Reset. This should fix the problem.
Regards,
Arun

SARATH Mar 29, 2011 1:55 AM

ie8

and not display right button menu

SARATH Mar 29, 2011 1:54 AM

IE 8 DOES NOT WORK COMPLATE

1. IE 8 PROPERTIES DOES NOT DISPLAY

2. DOES NOT DISPLAY MENU BAR

3. IE 8 REINSTALL DOES NOT SUC

4. TATALLY IE 8 NOT WORKING

Arun Kumar, MVP Mar 24, 2011 6:42 AM

Hi Simon

I asked other MVPs about the problem. They suggested you should check by starting Internet Explorer in Safe Mode (right click on the IE icon and select Safe mode). If it works fine, start Internet Explorer in normal mode and disable all add-ons. Then enable each add-on one by one and check if the browser is working as intended. Disable the one that is creating problems.
Please let me know if this helped. Also, if you use this method and get to know the component that is creating the problem, please let me know.
Thanks,
Arun
Signed: Thursday, March 24, 2011, 4:11:51 PM IST

Arun Kumar, MVP Mar 24, 2011 4:35 AM

Hi Simon

I am not sure what is causing the problem. A reinstall may help. For reinstalling, open Programs and Features in control panel and then go to Windows Components. Uncheck the box against Internet Explorer x64. The computer will reboot after uninstalling IE. After the reboot, follow the same procedure and check the box against Internet Explorer to reinstall it.
I hope it works. If not, please let me know so that I can ask other MVPs in the field.
Regards,
Arun
Signed: Thursday, March 24, 2011, 2:04:53 PM IST

Simon Mar 23, 2011 1:17 PM

IE8 opens favourites in new tab

I ran the file from your link to no avail.
I did receive the "access denied" error as well.

simon Mar 23, 2011 11:44 AM

IE8 opens favourites in new tab

I downloaded anr ran the file as suggested but the problem still exists.
I did get the "Access denied" error as you mentioned.

Arun Kumar, MVP Mar 23, 2011 11:20 AM

Hi Simon

Please use the following command file to reregister all components of the IE8 again:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
You may get an error saying "access denied" while the commands execute. But after reboot, the problem should be fixed.
Regards,
Arun

Simon Mar 23, 2011 11:12 AM

IE8 opens favourites in new tab

My IE8 (on Windows 7 x64)has started opening links from my favourites in new tabs instead of the tab from where it was selected. I have performed a reset but that was no help.
This only started happened about 2 days ago.
Any assistance would be appreciated.

Kannan Mar 14, 2011 11:34 AM

IE8

Hi, I am having an intranet web application hosted in IBM AIX server. For login credintials, i access another remote server. In IE6, call back from this remote server is normal and loads the welcome screen in the same screen from where it is called. But in IE8, home page is loaded in a new tab instead of opening in the same home page.
But when host this application in the local desktop [windows xp] it works fine. Please help me.

Thanks& Regards,
Muthu

Arun Kumar, MVP Mar 12, 2011 9:04 AM

Hi Juhi,

You might get rid of the problem by doing a reset. For an IE reset, open Internet Options from Control Panel. Go to the Advanced tab and click on the Reset tab. This should solve your problem.
If you still want to reinstall the IE8, you can just ignore the message and proceed. Once you reinstall IE8, the said programs will automatically function. Please let me know if this worked.
Regarding your other question, I have not done any special course in IE. I just happened to use Internet Explorer to gain some knowledge. :)
Regards,
Arun
Signed: Saturday, March 12, 2011, 7:34:25 PM IST

Juhi Mar 11, 2011 3:38 PM

hello arun sir,

you do have a lots of knowledge about IE .did u study over this?? wht do u do?? if u dont mind i want to know.

thanku!!

Juhi Mar 11, 2011 3:36 PM

problem with IE

Hello arun sir,

when I m clicking in the IE ,web page is not opening even its show send the report /dont send from Microsoft.....
I dont know what to do.even i cant uninstall this .for the IE i cant use safari also. bcoz i tried to uninstall IE and its shows if u uninstall this one might be some of the program ll not work ...please help me.

thanku!!

GURINDER Mar 7, 2011 7:50 AM

how to get my history back

a forced upgrade deleted all my internet history how the hell do i get it back

Brian Feb 28, 2011 3:22 PM

Re Adding webpages

Hi Arun, All OK at the moment. Followed info, turned off IE and left it for about 5 minutes, restarted and it was the same. Started today and all working OK. Thanks, regards, Brian.

Arun Kumar, MVP Feb 28, 2011 2:52 AM

Hi Brian

Did you perform a reset? If no, that would help.
If you are still missing on the websites while clicking on the history drop down, press CTRL+H to see if it appears in History column. Another workaround is to add the websites you frequently visit, to the Favorites.
I wont IE6 as it is not as safe as IE8 or IE9.
Regards,
Arun

Brian Feb 27, 2011 5:33 PM

Re; Adding webpages

Hello Arun, It's happened again. I have done all you suggested plus uninstall and re-install. If I type in a new webpage it does not go on the drop down list of pages visited, all I have on there now is MSN homepage.
P.S. I could go back to IE6?

Brian Feb 24, 2011 3:50 PM

Re Adding Webpages

Hi Arun, thanks a million, opened on a new tab, ABRACADABRA, all done. I had asked a few friends that "knew" how to fix things but they failed.
Thanks again, Brian.

Arun Kumar, MVP Feb 24, 2011 3:09 AM

Hi Brian

Please open a new tab and see if it displays recently visited websites. If no, see if someone selected "Delete History on Exit" on the General tab of Internet Options. Also, see under the Advanced tab for "Clear temporary files on Exit". It should be unchecked for the right arrow system to function.
If everything is fine and you still are not able to see the history, you can go for an IE reset. To reset IE, go to the Advanced tab and click on the RESET button to fix the problem. Note that you will lose any customizations to the Internet Options when you perform the Reset.
Regards,
Arun

Brian Feb 23, 2011 4:32 PM

Adding Webpages

Hi Arun, Not really. In the address box at the top of the page where you type the address of the page you want, on the right is a down arrow which shows all the web pages you have visited. Now for some reason mine does not get added to this list, it always did before.

Arun Kumar, MVP Feb 23, 2011 1:19 AM

Hi Younus

If you want a HP computer, I would suggest the P6000 series as they fall in the price range you suggested and are good for gaming and heavy multimedia tasks. You can check the range here:
http://h10010.www1.hp.com/wwpc/in/en/ho/WF25a/12454-12454-3329740-64546-64546-4162263.html
Please let me know if you need further assistance.
Regards,
Arun
Signed: Wednesday, February 23, 2011, 11:49:34 AM IST

Arun Kumar, MVP Feb 23, 2011 1:18 AM

Hi Brian

Normally, the procedure is to let the webpage open and then select Add to Favorites from Favorites menu. Is that what you are trying to do and its not happening?
Regards,
Arun
Signed: Wednesday, February 23, 2011, 11:47:39 AM IST

younus Feb 23, 2011 12:51 AM

purchase of pc

Hello Arun Sir,
I want to purchase one pc. so i need the information about to purchase pc. please will you tell me the good configuration pc within the range of 20,000Rs to 30000Rs.(hp System)

Brian Feb 22, 2011 5:27 PM

Adding webpages

I cannot add webpages after typing in one in the address bar. Done Tools-Internet Options-Content-Autocomplete-Settings, untick all boxes, tick one at a time-test untill all are ticked. No change, cannot add address's.

Arun Kumar, MVP Feb 21, 2011 5:54 AM

Hi Mike,

Please see if your IE tab settings in Internet Options -> General tab are set to the following:
--> Always open Pop ups in New Window
--> Open links from other programs in A New Window
If yes, and still the ebay is opening second item in already open window, I think you should contact eBay to see what they have to say.
Regards,
Arun,
signed

Mike Feb 21, 2011 4:06 AM

IE8 problem with New Tabs

Hi Arun,
Thanks for the Reply. I reset IE8-forgot to mention I'm using XP SP3. tHE "ENLARGE PHOTOS" now opens in a New Window, but when I open a New Tab for another auction and click on Enlarge Photos in that auction, it opens in the PREVIOUS "ENLARGE PHOTOS" window. So, I would really like to have TWO tabs with enlarged photos so I can move back and forth and compare them. Apparently, the "Enlarge Photos' option in the auctions is a "popup", which might be the problem.
Mike

Arun Kumar, MVP Feb 21, 2011 3:41 AM

Hi Mike

Internet Explorer does that to save on the number of tabs. But it should open a new window instead of using an open tab. I suggest you to go for an IE reset and see if it helps. To reset IE8, open Internet Options from the Control Panel. Go to the Advanced tab and click on the Reset button. Open the IE8 and see if the problem is solved.
If not, and if you are using Windows 7 or Vista, you may use the following code:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
Please let me know if this helped.
Regards,
Arun

Mike Feb 21, 2011 3:30 AM

IE8 problem with New Tabs

Tab Problem"
1. Let's say I have an Ebay auction open, and click on "Enlarge Photos". A New Tab opens with the enlarged photos.
2. Then I open another Tab and click on a another Ebay item, and when I click on "Enlarge Photos" on this item, the Photos open in the previous photo tab, and not a New Tab.
3. I have checked all appropriate boxes under Tools/Internet Options/Tabs/Settings, where I set "open in a new Tab".
Any Help would be appreciated.
Thanks.

tony tony Feb 13, 2011 11:57 PM

slow page opening

i disabled all the add-ons mostly , that was just a hidden way for microsoft to cram their bing and msn crap down our throats without permission or warning

Ahmed Feb 13, 2011 10:54 PM

MVPs have to do that

Sorry but I think that's more kinda IE promotion with so many excuses or in other words hiding mud under the carpet but that's what an MVP has to do in order keep himself the MOST VALUABLE :D

I am a web developer and tester for last 9 years, and I feel sorry to say that MS is knocked out on the ground of browsers and being part of a common OS is the only reason of it's survival so far, that's what both of us aware of but only I can say it on-the-record :D

Arun Kumar, MVP Feb 7, 2011 12:13 AM

Hi Prashanth

If PING is showing positive results, maybe the Internet settings are a problem. However, you say the other browser is also acting same. Maybe both are corrupted. You can reinstall the other browser and see. You may want to reset the Internet Options before you reinstall. To reinstall the Internet settings, open Internet Options from Control Panel. Go to the Advanced tab and click on the last button that says RESET. Open Internet Explorer and see if its working. If not, you will have to reinstall it. If you are installing IE7 or IE8, please turn off antivirus while re-installation.
Please let me know the status.
Regards,
Arun,
Signed: Monday, February 07, 2011, 10:52:49 AM IST

Prashanth Feb 6, 2011 9:22 AM

Hi Arun

thr is no problem in internet connection, becuse when i ping it shows connected. also i connected this pc into network printer. dont no what is problem is.

Arun Kumar, MVP Feb 6, 2011 5:17 AM

Hi Prashanth

Seems it is an internet connection problem. Please contact your Internet Service Provider.
Regards,
Arun,
Signed: Sunday, February 06, 2011, 3:57:21 PM IST

Prashanth Feb 6, 2011 3:55 AM

IE ics not loading

when i tryied to browse the any website , it just showing as loading , i not installed IE8, Working on windows xp. Even i tried in other browser also. result is the same. Please give me a solution. If i install IE 8 then this problem wil go

thankyou

Arun Kumar, MVP Feb 3, 2011 11:40 PM

Hi Praveen

It can be the cause. I am sorry I cannot assist without looking at the computer and different settings. Please contact a local tech to get rid of this problem.
Thanks.
Arun.
Signed: Friday, February 04, 2011, 10:19:55 AM IST

Arun Kumar, MVP Feb 3, 2011 11:38 PM

Hi Anh

It is common that some of the installed programs change the settings to customize IE per their convenience. Sometimes, slow connections also create this kind of problems.
If your connection speed is good, I suggest you should reset the IE. To reset your copy of Internet Explorer, open Internet Options from the Control Panel and go to the Advanced tab. Click the last button labeled Reset and then OK.
This should fix the problem. If it doesnt, you may need to reinstall the browser. Make sure you antivirus is turned off when you are reinstalling IE8.
Regards,
Arun,
Signed: Friday, February 04, 2011, 10:17:37 AM IST

Praveen Varma Datla Feb 3, 2011 12:55 PM

Reset and reinstallation also din't work.

Hi Arun,

I have tried both resetting and reinstalling but dint find any difference. Is there any chance that other program settings are effecting my IE. Please suggest.

Thanks,
Praveen

Anh Feb 3, 2011 11:35 AM

Pages not loading

Hi, thanks for your article, very enlightening.

A few days ago, I noticed that some webpages were starting to have problems loading properly, like only some images loading (but right click + display image works fine) and webpages not loading until I have hit the refresh button several times (and then whilst browsing the webpage having to repeat that quite often)

I was wondering whether it is a problem with IE8 or my connection. I have also completely reinstalled (and cleaned up old installs of) flash, shockwave and java which did not help. Running without add ons reduces the problem slightly, but also does not remedy it completely.

Arun Kumar, MVP Feb 3, 2011 8:53 AM

Hi Praveen

Maybe a reset would work. To reset IE8, open Internet Options and in the Advanced tab, click on the last button labled RESET. If this too does not help, try reinstalling the browser.
Regards,
Arun,
Signed: Thursday, February 03, 2011, 7:32:58 PM IST

Praveen Feb 3, 2011 7:34 AM

IE fix not worked

Hi Arun,

I have done exactly wat u suggested and retried to open the page but it is not yet opening.

Plz, suggest..

Thanks
Praveen

Arun Kumar, MVP Feb 3, 2011 7:14 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Hi Praveen
I guess there is a problem with Internet Explorer settings. Open the Internet Options from Control Panel. Go to the Advanced Settings. Under Security, click the box against "Allow Active Content to Run in Files...". Click OK to close the Internet Options dialog.
This should fix the problem.
Regards,
Arun
Signed: Thursday, February 03, 2011, 5:52:22 PM IST

Praveen varma Datla Feb 3, 2011 6:40 AM

internet explorer doesnt open the saved html pages which consists of frames

I have saved some html pages which has frames in it. I open not able to open them with IE whereas in mozilla it is opening. My version of is 8.0.6001.18702. In Ie when i tried to open the saved page it opening in a window but is blank.

Arun Kumar, MVP Feb 2, 2011 2:52 AM

Hi Bob

Glad that I was able to assist.
Arun

Bob Feb 2, 2011 12:01 AM

IE FIX

ARUN:

Did exactly what you said and it worked great. You are genius. Thanks for the help. I owe you one.

Thanks,

Bob

Arun Kumar, MVP Jan 29, 2011 11:44 PM

Hi Bob

I have this fix for common problems caused by IE8 on Windows 7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

While running the above batch file, you may get "access denied" message. However, after you reboot, you should be able to work on your IE8.

If the above does not work and if you are using the standard version of Windows 7, you can remove and reinstall the IE8 by going to the Programs and Features -> Turn On/OFF Windows Features. All you have to do is to uncheck the box against the Internet Explorer option in Turn off/on Windows Components to uninstall it and check the box again to install it.

If you are using the European version of Windows 7, you will have to remove the IE8 using Program and Features and then you can install it after downloading the IE8 installer from Microsoft website.

You may also wish to reset IE before trying a reinstall in case the fix does not work. To reset IE, open Internet Options from Control Panel, go to the Advanced tab and click on the last button labeled RESET.

I hope this helps.

Regards,
Arun,
Signed: Sunday, January 30, 2011, 10:23:02 AM IST

Bob Jan 29, 2011 8:47 PM

IE 8 freeze

ARUN:
i have a brand new hp computer. right out of the box and IE hangs when i attempt to open it. I have windows 7 operating system. The IE page tries to load, and a green status bar fill half way and locks up. I cannot close IE 8 after this unless i shutdown the computer. if i remove IE 8 from the computer, how would i go about reloading it, since i would no longer have a browser? Thanks for any input. Bob

Arun Kumar, MVP Jan 29, 2011 2:23 AM

Hi joanne

Can you please let me know the if you are receiving any error message? If yes, what is it? Also, please tell me the OS and IE version number.
Regards,
Arun
Signed: Saturday, January 29, 2011, 1:03:04 PM IST

joanne Gorby Jan 28, 2011 2:31 PM

loading a flasheboook

I am trying to get an ebook to open in my web page. I can load it in firefox and safari and it plays great.

Arun Kumar, MVP Jan 26, 2011 5:52 AM

Hi Bob

Please press Windows Key plus Break Key to open and see if your Audio drivers are listed there. If yes, right click and uninstall them. Reboot the computer. It should install the drivers automatically. If not, and if the audio drivers do not display in the Device Manager, please use your MotherBoard CD to install the device drivers.
Regards,
Arun,
Signed: Wednesday, January 26, 2011, 4:31:07 PM IST

bob Jan 26, 2011 5:40 AM

volume lost

computer lost volume please let
me know how to re-install.

Arun Kumar, MVP Jan 24, 2011 1:10 AM

Hi Kou

It should be saying iexplore.exe. The only method to fix this is to reinstall the browser. I assume you are using Windows 7 based on the message.

To uninstall, open Programs and Features in Control Panel. Click Windows Components. Uncheck Internet Explorer 8 and click OK. The system will reboot to uninstall the IE8.

To reinstall the IE8, follow the same procedure. This time, you will select Internet Explorer in Windows Components (Programs and Features).

The problems should be fixed once you reboot again.

Regards,
Arun,
Signed: Monday, January 24, 2011, 11:48:48 AM IST

Kou Jan 23, 2011 7:40 PM

Internet Explorer8 not working

Hi, When I click on the IE icon, I get a message saying: Windows cannot find c:\Program Files(x86)\ Internet Explorer \i explore.exe make sure you typed the name correctly, and try again. Hope you can help, thanks.

Arun Kumar, MVP Jan 15, 2011 6:13 AM

Hi Mikhail

Please check out this ready to use fix for reregistering all the components of IE8 on Windows 7 and let me know if this helped. Though the title of this fix implies "Cannot Open Links", the fix is common for several IE8 problems on Windows 7. Here is the links:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
Regards,
Arun,
Signed: Saturday, January 15, 2011, 4:52:31 PM IST

Mikhail Jan 15, 2011 5:12 AM

youtube problem

I am running into and while using my real player plug-in which lets you download videos from youtube I am now only able to download the first 19 seconds of a video but when I use firefox with the same real player it lets me download the entire video. Do you have any suggestions on how I might fix thisan interesting problem with IE 8. I am currently running window 7 professional 64-bit

Arun Kumar, MVP Jan 11, 2011 9:54 AM

Hi Joe

I guess it is because of incompatible components. Please open Internet Options from Control Panel. Go to the Advanced tab and click on the RESET button. This should fix the problem.
Regards,
Arun,
Signed: Tuesday, January 11, 2011, 8:32:30 PM IST

joe Jan 10, 2011 2:32 PM

IE 8 in windows 7

while using IE 8 and just browsing along a window pops up and says IE 8 has encountered a problem and will now close which of course closes IE 8 and is very irritating and takes the fun out of browsing

Arun Kumar, MVP Jan 6, 2011 6:17 AM

Hi Anthony

Sorry for the delay in response. I could not access computer for past few days.
Coming to your problem, IE8 often creates problems on Windows 7. I have a fix that reregisters all IE8 components. You can download the command file from:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
Please note that you may get a message saying access denied. However, things should work when you reboot after running the command file.
Please let me know if this fixed your problem.

Regards,
Arun,
Signed: Thursday, January 06, 2011, 4:55:47 PM IST

Anthony Jan 2, 2011 11:13 PM

Windows 7 IE8 freezes

Hi Arun,

I have a newly installed computer with Windows 7. The IE8 keeps hanging whenever I tried to close an OWA session. I have tried disabling the add-ons but to no avail. I have Symantec 11.0 running on my computer. Any idea how do I go about fixing this ? Thanks.

Arun Kumar, MVP Dec 25, 2010 7:39 AM

Hi Patrick

Normally, IE stores its last position and size so that it opens in the same way as it was closed - after booting.
You may try maximizing the IE window and rebooting to see if fixes the issue. If not, I suggest an IE reset. To perform an IE reset, open Internet Options from Control Panel. Go to the Advanced tab and click on the last button named RESET. Close and reopen the browser to see if the problem is fixed.
Regards,
Arun,
Signed: Saturday, December 25, 2010, 6:17:21 PM IST

Patrick Joseph Dec 24, 2010 1:18 PM

IE 8 browser opens small window

Earlier in the week I resized two browser windows to display half-page side by side. After closing the browser I am having difficulty opening the browser full screen. When I sart a session it will open full screen. When I open G-mail, other online pages, or open in new window, it opens a browser half a page wide. Can this be re-set to open all browser windows full screen?

Arun Kumar, MVP Dec 22, 2010 11:19 AM

Hi Mahesh

From the details you sent me in the mail, I could not comprehend if you are testing the code in only one instance of IE8. Did you try installing IE8 on any another computer and see if loading the code is still crashing the tab.

I would recommend that you should install IE8 on another machine as well to see it the page is crashing. This way we will get to know if the problem lies with the browser or if the code is incompatible.

If the code is running fine on the newly installed IE8 (you may use the compatibility button if you want), the other IE8 needs a Reset. You can get the option to reset the IE on the Advanced tab of Internet Options (in control panel or tools menu of the IE8).

Please let me know if this helped.

Regards,
Arun,
Signed: Wednesday, December 22, 2010, 9:57:25 PM IST

Mahesh P Dec 22, 2010 7:58 AM

IE 8.0 - Tab has been recovered msg

Hello,
I am using IE 8.0 to open COM+ applications and I am getting error message "Tab has been recovered" while searching the data for one of the page.
It is causing a very serious issue as we have approx 400 users using that application.

Arun Kumar, MVP Dec 21, 2010 6:43 AM

Hi Mike,

I contacted other MVPs. Can you please tell me that when you reinstalled XP, did you boot from the CD and format the system drive before installing XP or did you run the XP CD from inside Ubuntu?

(in other words, did you perform a clean reinstall or did you boot into Ubuntu and then used the CD?)

Regards,
Arun,
Signed: Tuesday, December 21, 2010, 5:20:57 PM IST

Arun Kumar, MVP Dec 20, 2010 9:17 AM

Hi Prashanth

Please uninstall IE8 from your computer. You will get back IE6. See if the problem is still there. If yes, reinstall IE8. Before removing IE8 and installing IE8 again, turn off your antivirus so that the installation is smooth.

If IE6 is also behaving the same way, please read the section "Reinstalling Internet Explorer 6" in the the article available at following link:
http://www.brighthub.com/computing/windows-platform/articles/43875.aspx

This should fix the problem. Please let me know.

Regards,
Arun,
Signed: Monday, December 20, 2010, 7:55:24 PM IST

Prashanth Dec 20, 2010 8:53 AM

IE is not connecting

Hi Arun

When i click on a IE icon window wil open, But it connecting.It showing an error message called "IE encountered a problem.You need to close now. We are sorry for inconveniance. If you are in the middle of your work" Something like this it shows. So i to internet setting, in that advanced option, then i reset the IE. But it still showing an same error message.I m working in windows xp os.
Plese give me the solution for this problem.

Arun Kumar, MVP Dec 20, 2010 7:03 AM

Hi Mike

There should be a solution. As you say, registry can be an issue. If you can send details with screenshots to contact@thedreamscentral.com, I would consult other MVPs and get back to you with possible solutions.
I dont promise that they will be able to get a solution though.
Regards,
Arun,
Signed: Monday, December 20, 2010, 5:40:32 PM IST

Mike Boyles Dec 19, 2010 2:04 PM

RE: IE8 won't read external style sheets

Hi Arun,

Sorry, it didn't work. I am beginning to think that there is no solution to the problem, do you think maybe in the registry?

Thanks,
Mike

Arun Kumar, MVP Dec 19, 2010 1:35 PM

Hi Mike

I would recommend a reset of IE settings. Open the Internet Options from Control Panel. Go to the Advanced tab. Click on the last button named RESET. See if the IE8 is working properly.

Regards,
Arun,
Signed: Monday, December 20, 2010, 12:13:48 AM IST

Mike Boyles Dec 19, 2010 11:38 AM

RE: IE8 won't read external style sheets

Hi Arun,

Thank you for such a speedy reply. I am using winxp with sp3 installed. I do not get any error messages or any other problems. The only problem is whenever I use IE8 (I've tried 7 same problem) the webpage shows up but without images, colors, font effects, etc .. that the stylesheet would provide to further add to the pages effect. In other words I see a text only web page but it will read internal CSS just no external. I have tried everything and tried to view a website I made offline and it would not read the external CSS on that one either.

I am using Google Chrome now and also use Safari without any problems. I discovered last night that I am having the same problem with Firefox where it is acting the same way as IE8. I uninstalled Firefox and cleaned up the registry afterwards then reinstalled Firefox but the same thing happens.

Arun Kumar, MVP Dec 19, 2010 2:56 AM

Hi Mike

What is the exact problem when opening external style sheets? Does it freeze or give you any error message? Do you Service Pack 3 installed on XP? Please let me know the details before I can assist you with the problem.

Regards,
Arun,
Signed: Sunday, December 19, 2010, 1:34:35 PM IST

Mike Boyles Dec 19, 2010 2:16 AM

IE8 won't read external style sheets

I cannot get IE8 to read any external style sheets either on or off line. I was using winxp and decided to try Ubuntu but didn't like it so I switched back to XP and that is when the problems started. I have reinstalled xp twice without any luck. Can anyone help with this problem. I've been searching the web in message boards and wrote Microsoft but no reply.

Arun Kumar, MVP Dec 16, 2010 10:12 AM

Hi Margaret

I guess it could be a router problem or Internet settings. In either case, you need to contact your Internet Service Provider so that s/he can isolate and fix the issue. It would not be possible for me to suggest anything without seeing your computer.
Regards,
Arun,
Signed: Thursday, December 16, 2010, 8:50:54 PM IST

margaret Hirst Dec 16, 2010 7:02 AM

Windows Vista

Have no internet service at all. Cannot sign in either. Please advise

Arun Kumar, MVP Dec 15, 2010 11:59 AM

Hi Fadi

If you know the server path/URL, you can enter it in the exceptions list of Popup blocker.
Open Internet Options via Control Panel. Go to the Privacy tab and click Settings next to the Popup Blocker. Add the path/URL to the text box and click Allow. Click OK to close the Internet Options window. This should fix the problem.
Regards,
Arun,
Signed: Wednesday, December 15, 2010, 10:36:58 PM IST

Fadi Shaya Dec 15, 2010 10:50 AM

CRM 4.0

Hello Arun
Thanks for all your post but I have another question about opening the CRM in internet explorer 8, a Microsoft Dynamics CRM windows was unable to open, and may have been blocked by a pop-up blocker. Please add this Microsoft Dynamics CRM server to the list and sites your pop-up blocker allows to open new windows:shcrmg01

please if you have any idea or advice thank you

Arun Kumar, MVP Dec 15, 2010 9:34 AM

Hi,

I guess you can uninstall Yahoo toolbar from Add/Remove programs (in XP) or Programs and Features (in Windows 7). The option is present in Control Panel.

As the toolbar is just an addon,, you need not uninstall entire IE8. Just download the Yahoo toolbar installer and install it.

Please let me know if this did not fix the problem.

Regards,
Arun,
Signed: Wednesday, December 15, 2010, 8:11:46 PM IST

Andrew Blais Dec 15, 2010 9:24 AM

Corrupt add-ons

Hi Arun -- thanks for the helpful notes --

So I identified the corrup add-on as my Yahoo toolbar suite. But I can only disable and not delete them, it seems.

If I want to restore my Yahoo toolbar, can I just try to download it again from Yahoo, or do I have to uninstall the entire IE browser, download from Microsoft and reinstall from scratch?

Many thanks

Arun Kumar, MVP Dec 15, 2010 5:19 AM

Hi Richard

This indicates a component clash. I suggest a reset. To reset IE, open Internet Options from the Control Panel. Select the Advanced tab and click on the last button labeled RESET. Try opening the Internet Explorer and see if it works.
Please let me know if this fixed the problem.
regards,
Arun,
Signed: Wednesday, December 15, 2010, 3:57:15 PM IST

Richard Nelson Dec 15, 2010 5:00 AM

IE8 on Vista

IE8 will no longer run for me on my Vista operating system. I can only get the error message "Internet Explorerr has stopped working. - A problem caused the program to stop working correctly......"
I could find no problem with Antivirus software (Avira).
I have no choice to RUN WITHOUT ADD-ONS.
Interestingly, it does run if I operate IE8 as "Adminstrator" but I don't believer that I should have to do that.
Any suggestions would be greatly appreciated.
Thaky You,
Rick Nelson

Arun Kumar, MVP Dec 15, 2010 2:53 AM

Hi Farhan

Did you reset IE? If not, open the Internet Options from Control Panel and select the Advanced tab. Click on the last button named RESET. Open IE8 and see if it works.

If the problem is not fixed, download this batch file:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
I designed the above batch file to re-register all IE8 components again so that most of the common problems of IE8 on Windows 7 are solved. Check it out and let me know if it helped.

Regards,
Arun,
Signed: Wednesday, December 15, 2010, 1:31:01 PM IST

Farhan Dec 14, 2010 2:23 PM

ie is not opening at all.

Hi i don't knw but my ie is not opening.When i click on it.It open and closes back again.I unintalled it also and reinstall it back again nothing happend.I did the option that you have given but nothing happens. I am using windows 7 and using firefox now.What should i do to fix it.

Thanks

N Stewart Dec 7, 2010 5:36 AM

Internet Explorer 8

Thank you very much. Have reset and everything is back to normal.
Much appreciated

Arun Kumar, MVP Dec 7, 2010 2:54 AM

Hi Matthew

If this is happening on all websites, probably the settings are set to show only secure content. Open the Internet Options from Control Panel. Go to the Advanced tab and click on the last button labeled RESET. This should fix the issue.
Please let me know.
Regards,
Arun
Signed: Tuesday, December 07, 2010, 1:31:29 PM IST

Matthew Estrada Dec 6, 2010 3:10 PM

missing content on web pages

When I go to my gmail account it opens with missing texts and black lines thru all headers.Also can not see spell check or text type.

Arun Kumar, MVP Dec 6, 2010 6:32 AM

Hi N Stewart

Open the Internet Options from the Control Panel. Go to the Advanced tab. Click on Reset button towards the bottom of the Internet Options box.
This should fix the problem. If not, please get back with the OS you are using.

Regards,
Arun,
Signed: Monday, December 06, 2010, 5:10:00 PM IST

N Stewart Dec 6, 2010 5:19 AM

Internet Explorer 8

Hi, have IE8. unfotunately it keeps coming up with the message 'Internet Explorer has encountered an error" do you want to send an error report" it initially displays my home page but then a box appears with the message above and it will not let me access the internet, just keeps bring up same error message. Your help would be much appreciated.

Prashanth Dec 6, 2010 3:57 AM

Internet Explorer window is not opening

Hi Arun

Thank you very much.now its working.
I just uninstalled IE 8 from control panel, then pc undergoes automatic restart. Afterwords it working properly. So i not installed IE 8.

Thank you

Arun Kumar, MVP Dec 6, 2010 2:58 AM

Hi Prasanth

Open the Internet Options from the Control Panel. Go to the Advanced tab. Click on Reset button towards the bottom of the Internet Options box. Try and see if you are able to open IE8.

If the above does not work, I would suggest a reinstall of IE8. Before reinstalling IE8, turn off the anti virus as some of them interfere with the process. Uninstall IE8 from Control Panel -> Add/Remove Programs. Use a system cleaner to clean the registry and temp Internet files. Download IE8 installer and run it to install it. This should fix the problem.

Regards,
Arun,
Signed: Monday, December 06, 2010, 1:35:14 PM IST

Prashanth Dec 6, 2010 12:26 AM

Internet Explorer window is not opening

Hi Arun

I am using windows xp os.Plese give me an solution

Arun Kumar, MVP Dec 5, 2010 7:10 AM

Hi Prashanth

Please let me know the Operating System you are using so that I can assist.

Regards,
Arun,
Signed: Sunday, December 05, 2010, 5:47:34 PM IST

Prashanth Dec 5, 2010 6:16 AM

Internet Explorer window is not opening

When i try to open internet explorer(when i click on the icon) its not opening.Just blinks and go off. Therefore i downloaded IE 8 andinstalled but still not able to open

Arun Kumar, MVP Dec 2, 2010 11:19 AM

Hi Lisa

I feel this is a case of corrupt add-ons.

Let us try the IE Reset first. To reset the Internet Explorer, open Internet Options from Control Panel and go to the Advanced tab. Click on the last button that says RESET. Close and reopen Internet Explorer to see if it is working.

If it is still not working, you may need to reinstall it. Before reinstalling IE8, turn off the antivirus as some of them create problems. Uninstall IE8 from Add/Remove programs. Use a registry cleaner to clean the registry and other junk such as IE cookies and temporary Internet files. Download and install the IE8.

Please let me know if this helped.

Regards,
Arun,
Signed: Thursday, December 02, 2010, 9:56:35 PM IST

Lisa Dec 2, 2010 10:32 AM

Problem after install

Hi Arun,

I installed IE 8 on my parents computer. Aftewards, IE was working only on my mother's profile but no one else's. It would pop up with a button about add-ons and when we selected to run without them, a screen would come up asking us if we wanted to restore the last session or not. No matter what we chose, IE would close.

Now, my mother is unable to get on at all. When she was able to, she couldn't access Optimum Online.

Do you know how I can fix this? Should I unistall and reinstall IE? Or go to IE7? They were on IE6 before but Optimum Online pushed them to upgrade.

TIA!

Mike DeFazio Sr. Dec 2, 2010 5:16 AM

Reinstalling IE8

Arun,
Thank you for your help. Also, I read the great tips you posted for IE8.
Mike

Arun Kumar, MVP Dec 2, 2010 3:32 AM

Hi Mike

The files of IE are stored in different folders. There are some common files but they are left when you remove Internet Explorer. So you need not worry about Outlook while reinstalling IE.

Regards,
Arun,
Signed: Thursday, December 02, 2010, 2:09:22 PM IST

Mike DeFazio Sr. Dec 1, 2010 6:45 PM

Reinstalling IE8

Hello,
If I reinstall IE8, will Outlook Express be affected in any way, such as files not appearing in their respective locations, other email accounts disappearing, etc.
Thanks,
Mike

Arun Kumar, MVP Nov 28, 2010 3:00 AM

Hi Karen

Please reset the IE and see if it fixes the problem. Open Internet Explorer and go to the Advanced tab. Click on the last button labelled RESET. Restart the browser and see if the problem is gone.

Regards,
Arun,
Signed: Sunday, November 28, 2010, 1:37:44 PM IST

Karen Nov 28, 2010 2:51 AM

Memory at line...

Lately since I've been usig IE8 I keep getting these messages Out of memory Line 7 or 10 and DOMparser is undefined please help!

Arun Kumar, MVP Nov 25, 2010 9:09 AM

Hi Johanna

Facebook went through some updgrade and many people are facing problem on the site. In your case however, I think it could be corrected with a clean reinstall.

Turn off the Antivirus
Uninstall the current installation using Add/Remove programs
Use a registry cleaner to clean up the Windows registry and other junk (cookies etc).
If you have an installer, run it without turning on the antivirus yet. If you do not have the installer, download one from the Internet. I will recommend "IE8 optimized for Google" as it is more stable.
Once installed, turn on the antivirus and open the browser to see if you use Facebook and games properly.

Please let me know if this worked.

--
Best Regards,
Arun Kumar, MVP
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Thursday, November 25, 2010, 7:46:32 PM IST

Johanna Nov 25, 2010 7:52 AM

Internet Explorer (not responding) only on facebook or mafia wars

I am running Windows XP and I just downloaded IE8 a couple of days ago, after someone who used my computer deleted it without my knowledge, and all of a sudden I cant click on anything that has to do with Facebook and in particular Mafia Wars, sometimes Facebook loads but Mafia Wars absolutely will not do anything, it freezes up the minute I click on anything and I end up having to open up taskmanager in order to close the page, I tried playing mafia wars through Yahoo and it worked just fine. I would really rather play the game that I have been playing on facebook. I have tried everything I know of to fix the problem..thanks in advance for any help you might provide for me....

Arun Kumar, MVP Nov 19, 2010 3:19 AM

Hi David

I think some component is creating the problem. You may go for an IE reset to fix the problem. Open Internet Options from Control Panel. Go to the Advanced Tab and click on RESET button at the bottom of the dialog. Close and restart the browser to see if it works.

If this does not help, you may reinstall the browser. Please turn off the antivirus before reinstalling the browser as sometimes the antivirus may interrupt with the process.

Regards,
Arun,
Signed: Friday, November 19, 2010, 1:56:13 PM IST

David Dlugosinski Nov 18, 2010 11:17 AM

IE won't browse

Hi,

My friend has Internet access as evidenced by, for example, his Weather Channel info appears and is clearly connected to the web. But his Internet Explorer cannot access anything. He gets a message saying, "Cannot display webpage..." or something like that. His network map shows that he is connected to the web. What's up with this? Thanks for any help you can provide!

Arun Kumar, MVP Nov 18, 2010 10:52 AM

Hi Steve

Please clear the cookies and temporary files etc from Tools menu -> Delete Browsing History. If you can, download and use CCleaner for the purpose (or if you have any other external computer cleaner, please use it).
You should be able to login after the cleanup.
Regards,
Arun,
Signed: Thursday, November 18, 2010, 9:28:59 PM IST

Steve Nov 18, 2010 10:40 AM

IE8 with Vista OS

Hi, I am encountering a problem logging on to http://www.myhealth.va.gov/. Message says cannot complete my request. On a different computer with IE7 I do not have a problem.
Thank you.

rcmichelle Nov 12, 2010 12:21 AM

Tuneup360

There are three main reasons that computer slows down: registry errors, spyware and adware, viruses. Actually, however, according to the statistics, 90% of computer problems are caused by computer registry, so it is important to constantly clean up your computer registry to ensure that your computer runs in a good condition. Now there are two good software on the Internet: Tuneup360 and Norton systemwork, but the latter one is a little bit difficult. For the beginners, Tuneup360 is a good choice.

Arun Kumar, MVP Nov 5, 2010 3:06 AM

Hi Derek

Did you check with an IE RESET? To reset the IE, open Internet Options from Tools menu or Control Panel. Go to the Advanced tab and click on RESET. Restart the browser.

This should fix the browser.

Regards,
Arun,
Signed: Friday, November 05, 2010, 12:43:16 PM IST

derek Nov 4, 2010 8:08 PM

windows will not close

hello there
my windows will not close when i hit the close button in the top right. it does a tab recovery and goes back to the last page i was on.

victor Nov 4, 2010 8:20 AM

Add On conflicts

Google and download this program to fix ie8 hanging problems due to "add-on" conflicts. Only took 10 minutes to fix problems that stumped me for two days. Mats_Run.IEAddon.exe

Arun Kumar, MVP Nov 4, 2010 3:07 AM

Hi Larry,

I suggest you to go for a RESET. Open the Internet Options from Tools menu or Control Panel. Go to the Advanced tab. Click on the last button labeled RESET. Restart the browser.
This should fix the problem.

Regards,
Arun,
Signed: Thursday, November 04, 2010, 12:43:58 PM IST

Larry Nov 3, 2010 5:25 PM

page size

I have been using IE 8 for quit a while and have never had any problems but lately when I open to the internet my home page and all pages are small down to 100% which means I have a 3-4" white space on each side of the page I reset to 175% and it will maybe hold the setting for one or two more openings but it will revert back to 100%. Have you any idea how to have it hold the new setting.

Thanks

Arun Kumar, MVP Nov 3, 2010 4:50 AM

@W Coffman

Hi,

I guess some component is creating a conflict. Please uninstall the current Adobe Flash Player. Open the Internet Options from Control Panel and go to the Advanced Tab. Click on the RESET button - the last button on the tab. Reinstall the Flash Player. This should fix the problem.

If you still get the same problem, check to see if the Flash player is integrated into the IE. To do this, open Manage Add-ons Window (Tools menu -> Manage Addons). See if the Adobe Flash player is listed there. If it is listed and yet the message is appearing, you need to reinstall the browser.

Regards,
Arun,
Signed: Wednesday, November 03, 2010, 2:27:25 PM IST

W Coffman Nov 2, 2010 5:37 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

I continually get "you need to have the Adobe Flash Player 9 to view this content. Please click here to continue." when trying to view video's. I have removed & reinstyalled flash player 10 numorous times to no avail.

Arun Kumar, MVP Oct 30, 2010 5:28 AM

Hi Belinda

Here is a common fx for several IE8 problems on Windows 7. Please see if this helps.

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please dont go by the title of the article. It works for most of the common IE problems on Win7.

Regards,
Arun,
Signed: Saturday, October 30, 2010, 3:05:23 PM IST

Belinda Oct 29, 2010 2:47 PM

IE8 does not open website for viewing

Windows 7 OS...I have to download a programs from an IP address...when I arrive at the site, I have a blank page. Please advise.

Bob Fraser Oct 29, 2010 12:46 PM

IE8 problems

I have given up on IE8 and returned to IE7 .
The toolbars on IE8 were blacked out and after trying to fix and reinstall the same happened so in the end gave up.

Some good points but the bad ones outweighed them.

Never had any problems with hackers though

Installed Opera which is fast
but do not go a lot on its display.

Arun Kumar, MVP Oct 25, 2010 3:43 AM

Hi Tibbs

If you are working on Windows 7, it is a known issue. Please check out this ready to use code and let me know if it helped:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Regards,
Arun,
Signed: Monday, October 25, 2010, 1:19:46 PM IST

tibbs Oct 25, 2010 2:33 AM

Unable to access links to other pages or video link

Greetings Arun,
Any link I try to open, video or link to another page, will not open. Any help would be much appreciated.

Arun Kumar, MVP Oct 22, 2010 3:18 AM

Hi Derrick

You cannot download IE8 if you are using Windows 7 as IE8 is part of it. You can enable it from Programs and Features -> Turn Windows Features ON/OFF.

If you are not using Windows 7 and still you are getting the message, probably the link is not working. Make sure you are downloading it from http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

Regards,
Arun,
Signed: Friday, October 22, 2010, 12:54:51 PM IST

Derrick Oct 21, 2010 3:21 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

why everytime i try to download ie8 it says entry point not found what to do to fix this issue immediately?

Arun Kumar, MVP Oct 21, 2010 3:44 AM

Hi Suresh

Glad to know the problem is solved. As you now have Winpatrol, you will be notified each time any program tries to add something to your IE. Take Care!

Regards,
Arun,
Signed: Thursday, October 21, 2010, 1:20:42 PM IST

Arun Kumar, MVP Oct 21, 2010 3:41 AM

HI Alex

At this point, I dont see any option other than reinstalling the IE8. I also suspect malware problem. Please scan your computer with either Microsoft One Care Online Scan or Norton Online Scan so we can be sure about malware problem.

Anyways, coming back to IE8, please use some other browser to download IE8 installer. Use the Add/Remove Programs to uninstall the IE8. (if you are on Windows 7, you will not need the installer. You can remove the IE from Programs and Features -> Windows COmponents). Once uninstalled, run a computer cleaner to remove IE related registry entries and other IE temporary files. Use the installer (for XP or Vista) to reinstall IE8. Remember to turn off the antivirus while installing IE8 as many antivirus consider IE8 installation files as malware and delete them even before the installation is complete.
For reinstallation of IE8 on Windows 7, just use the Programs and Features -> Windows Components after the cleanup.
This should fix the issue.

Regards,
Arun,
Signed: Thursday, October 21, 2010, 1:18:09 PM IST

suresh r Oct 21, 2010 1:36 AM

Thank you sir

Thank you for your help.

i am using windows xp and i have installed winpatrol and found johnsathyahakers.vb is running in background and did below steps to removed.

Step1: boot the system with safe mode.

Step2: open the Task Manager--à Processesàwscript.exe--àEnd Process

Step3: open c:\windows\system32\

Step4: find executable file of “johnsathyahackers.vbe” and delete permanently.

Step5: start->Run-àregedit-àHKEY_CURRENT_USER-àSoftware----àMicrosoft--àInternet Explorer---àMain--àWindow Title-àopen and change the value to Sobha developers Ltd.

Alex Oct 20, 2010 10:13 PM

I have IE8 installed on a PC. I cant use any of my toolbars, and I'm only getting images (not text) as well. I can still type an address into the address bar I am not able to get to the 'Internet Options' through the control Panel to try to reset IE. Any ideas?

Arun Kumar, MVP Oct 20, 2010 9:10 AM

Hi Surech

The only fix I can see at this moment is a clean install of Internet Explorer. I also recommend that you remove those hacker programs.

I hope you are using XP. If yes, uninstall IE8 from Add/Remove programs. Download IE installer and also Winpatrol (a free program that tracks changes to IE). Run a computer cleaner to remove the registry entries and other junk left over by the current installation. This done, turn off the antivirus, install Winpatrol and then install IE using the downloaded installer. This should help. THe point of adding Winpatrol to the computer is to prevent other programs from making changes to your computer, especially, the IE home page and addons.
Hope this helps,

Regards,
Arun,
Signed: Wednesday, October 20, 2010, 6:46:56 PM IST

Suresh R Oct 20, 2010 8:21 AM

Thank you for reply.

As per your instruction i have tried but same problem is occurring.

IE8 browser goes to hacker site and windows titile has automatically changed to "jhon sathya hacker"

kindly help me to resolve this problem.

Suresh R Oct 20, 2010 8:17 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Hi Arunkumar,

Thank you for your reply.

I was tried with your instruction but the same problem is persist.

HKEY_CURRENT_USER--->Software-->Microsoft-->internet Explorer---->Main--->winodws titile & Start Page.

both have been reset to default but after restart the system or refresh IE8 home page and windows title is set jhon sathya hacker site.

please could you help me to resolve this problem.

Arun Kumar, MVP Oct 20, 2010 6:48 AM

Hi Suresh,

What I understood by above is that you tried some programs that changed the home page and title text of IE. If I am correct, you can fix the problem by going for a reset of IE.

To reset IE, open Internet Options from tools menu or control panel. In the Advanced tab, click on the RESET button. Close and restart the browser. This should solve the problem.

Regards,
Arun,
Signed: Wednesday, October 20, 2010, 4:24:15 PM IST

Suresh R Oct 20, 2010 5:01 AM

JHON SATHYA HACKER

Hi Mr. Arun Kumar,

I am using IE8 and its corrupted due to some hackers programs so that IE8 windows titile is automatically changed to JHON SATHYA HACKER and also opening below site: http://www.johnsathyasdiary.blogspots.com/

could you teach me to resolve this problem.

I have tried following steps:

i have changed IE8 windows title and start page dword in regedit but no use.

http://www.johnsathyasdiary.blogspots.com/

Arun Kumar, MVP Oct 20, 2010 3:56 AM

Hi Carmen

I am sorry the above information is not much clear. All I could understand is that you are not able to browse. Can you connect using any other browser? Please open the command prompt and type:
PING www.google.com
If it replies "Lost Packets =0", you may go for a reset of IE. To reset IE, open control panel and select Internet Options. In the advanced tab, click on Reset. If this does not solve your problem, I recommend a reinstall of the browser.
If the PING command returns "Lost packets =4", you need to check the network connection. You may have to talk to your ISP regarding the same.
Regards,
Arun,
Signed: Wednesday, October 20, 2010, 1:32:39 PM IST

Arun Kumar, MVP Oct 20, 2010 3:52 AM

Hi Captains assistant

Outlook is a different component of Windows and so is IE8. You can remove Outlook from Windows features and again turn it on using the control panel (Add/Remove Programs -> Windows Components) to see if it opens. If its still giving problems, please let me know the OS.

Regards,
Arun,
Signed: Wednesday, October 20, 2010, 1:28:10 PM IST

carmen Oct 19, 2010 4:19 PM

hi arun,

this suscriber is been very tough for me to handle it keeps sending me an error report that the website has closed for now or else i get to BHO to make my sstem work again. i cant browse pls i wish you can help me now.

Captains assistant Oct 19, 2010 3:04 PM

Outlook Express/Windows XP IE 8

Cannot open Outlook express at all, any suggestions, shoudl I reinstal IE 8?

Arun Kumar, MVP Oct 16, 2010 4:03 AM

Hi Alfie

I too guess the cleanup might be behind this. I would suggest you to download an IE installer. After downloading it, remove the current version of IE from the computer. Turn off the antivirus and run the IE installer to install the browser again. This should solve the problem.
Regards,
Arun,
Signed: Saturday, October 16, 2010, 1:39:59 PM IST

Arun Kumar, MVP Oct 16, 2010 4:00 AM

Hi James

I guess the network settings are the problem. Have you checked internet connection using any other browser? Please check and see. If you do not have any other browser, open command prompt and type:

PING www.google.com

If you receive "4 packets lost" or timeout error, the problem lies with the internet connection. You need to contact your ISP in this case.

Regards,
Arun,
Signed: Saturday, October 16, 2010, 1:36:45 PM IST

Alfie Nunes Oct 15, 2010 8:28 PM

IE8 Cannot Display Web Page

Hi Arun,

I have come across your excellent site.
I recently used Malwarebytes' Anti-Malware program to clean a fake virus nuisance message (AnVi) on my laptop. It removed numerous infected items including AnVi. Laptop has a wireless connection with an excellent signal. (IBM thinkpad running on xp Professional). On completion of the clean-up I was unable to open IE8 despite re-installing IE. Tried several times to open IE - no joy. Latest attempt ended is a hung\partial page opening (not responding) first time its done this. It worked perfectly before the virus clean up. Also on start up, I now get the following message: C:\DOCUMENTS\.....(name)\LOCALS\Temp\dwn.exe is not a valid application. On clearing this message, if I click on IE icon it tries to connect but after a few couple of seconds the IE "cannot display page" appears. Its totally dead now, as I cannot get F\fox or Chrome either ( I was having trouble with both before my current problems). Have tried resetting IE browser and disabling add-ons in turn - no joy. Not very good at this tech stuff! Looks like the clean up may have created this problem?? This message is sent from my PC. Your help would be greatly appreciated! Thanks.

James Nolan Oct 15, 2010 2:31 PM

Can't connect after IE8 instuillation

Hi Arun

Since I installing IE8 over the internet, I can't connect to the internet with my Broadband modem since the computer restarted. Operating system Windows XP
I've already followed the Help guide lines of IE8, but still no connection.

have you any suggestions

Arun Kumar, MVP Oct 14, 2010 12:18 PM

Hi Shirley

You did not specify the operating system but as you are saying its a new computer, I presume its Windows 7. IE8 and links is a known problem on Win7 and I have a ready to use fix for the problem. Please follow the instructions at:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx
This should fix the problem.
Regards,
Arun,
Signed: Thursday, October 14, 2010, 9:54:18 PM IST

Shirley Schweizer Oct 14, 2010 11:46 AM

I.E. 8 email will not link

My computer is new (2 months) and linking my e-mail to another site worked. However, it does not now. If I have a link to another site, I have to "copy shortcut, paste and enter" into the address bar. Is this fixable?

Arun Kumar, MVP Oct 9, 2010 3:45 AM

Hi craigslist phoenix

Feeling gr8 that you liked the post. Indeed I, alongwith other Brighthub members, am trying to provide help with all possible technical problems.

Regards,
Arun,
Signed: Saturday, October 09, 2010, 1:21:26 PM IST

Arun Kumar, MVP Oct 9, 2010 3:41 AM

Hi Dariush

Can u please send the URL of the website in question? You may post it here or use my email ID on my profile (click my image).

Regards,
Arun,
Signed: Saturday, October 09, 2010, 1:17:18 PM IST

craigslist phoenix Oct 9, 2010 1:12 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Thanks for sharing.It really works.Your blog is really a great source of help for all those who were facing such problems.bundle of thanks.you must keep continue it and try to include some new issue about internet.

craigslist phoenix

Dariush Oct 9, 2010 12:56 AM

IE 8 Couldn't open one link address only

there is no problem with other sites & this site can be open on another pc's by IE 8
what is your idea?

Arun Kumar, MVP Oct 2, 2010 4:20 AM

Hi Lara

As you have already tried the IE reset and that did not fix the issue, I think its time you talk to the ebay people again. The message can appear in both cases - if the settings are incorrect in IE (which should have been solved by the Reset) or if the website itself is experiencing the problems. Did you tell them that you checked the site on both Firefox and IE?

Regards,
Arun,
Signed: Saturday, October 02, 2010, 1:56:13 PM IST

Lara Dyck Oct 1, 2010 9:56 PM

javascript issue

I actually did contact ebay before doing anything else, and they said it must be a problem with my computer, but now I see that when the pages load, there is a small yellow triangle and exclamation mark and a message that reads, "Done, but with errors on the page." I guess that makes it an ebay issue? Or not?

Arun Kumar, MVP Oct 1, 2010 3:27 AM

Hi Lara

This just occured to me. If you hover over any link, the status bar shows the target URL. It never mentions if the link is a javascript or something else. I wonder if you are presented with "Javascript (void);". If this is the case, you should contact the website to know if the link leads to anywhere because IE presents it only when there is nothing linked or if it is unable to find the target.

Regards,
Arun,
Signed: Friday, October 01, 2010, 1:03:23 PM IST

Arun Kumar, MVP Oct 1, 2010 3:24 AM

Hi BossPac

If you are able to browse normally, it should not be a problem. I guess some networking component is not able to identify the connection. Sometimes it happens to me as well but in opposite sense. The ISP's connection shows Internet as connected but there is no data transfer. I guess this too is the problem from ISP's software. If the message is really annoying, you may call the service provider to see if he can send over any tech to fix the problem.

Regards,
Arun,
Signed: Friday, October 01, 2010, 1:00:10 PM IST

Lara Dyck Oct 1, 2010 12:52 AM

no luck

I really appreciate all your suggestions...however nothing worked so far. The Windows Defender says my computer is running normally, and I didn't try the onecare scan because we have Norton Antivirus 2011. I only seem to have trouble on the ebay website now. Any link that says "javascript" on my lower task bar, left hand corner, doesn't work. However, the same "javascript" on my windows hotmail works fine. I just don't get it.

BossPac Sep 30, 2010 10:53 PM

Red Bar

I keep getting a red bar at the bottom of the screen telling me to check my internet connection. but I have tested the connection and it shows no problems. and I have no problems while on line.

Arun Kumar, MVP Sep 30, 2010 3:36 AM

Hi Marty

Is it only the browser background or even the backgrounds of other applications? I guess you need to check the settings in Display menu (right click on empty place of desktop). If you are using XP, the settings would be under Advanced -> Properties. Check out the drop down list for Application Background and see if the color is set to Red. Alternatively, if you are using XP, you can change the entire theme to something other like Silver, and then back to what you were using to see if the Red background is gone.
If you are using Win7, you may change the aero theme to see if that fixes the background color.
Please let me know if this helped.
Regards,
Arun
Signed: Thursday, September 30, 2010, 1:11:49 PM IST

Arun Kumar, MVP Sep 30, 2010 3:23 AM

Hi Lara

I guess some malware is blocking the websites from being accessed. Please install and run Windows Defender from Microsoft site and see the results. Also, you may run the Microsoft Online OneCare Scan for checking out the possibilities of any virus problem.

Regards,
Arun,
Signed: Thursday, September 30, 2010, 12:58:19 PM IST

Arun Kumar, MVP Sep 30, 2010 3:17 AM

Hi Padasalgi

Please check the General tab of Internet Options (in Control Panel) to see if someone enabled "Delete History on Exit". Also, check the options in Advanced tab. There should be an option that says "delete temporary files on exit". If it is enabled, click on it to disable the option.
Please let me know if the problem is fixed.

Regards,
Arun,
Signed: Thursday, September 30, 2010, 12:53:07 PM IST

Marty Sep 29, 2010 10:59 PM

background color

when opening a new browser, it opens with red background, can anybody tell me how can i change this, please

Lara Dyck Sep 28, 2010 8:02 PM

javascript link issues still

Hi, I did what you suggested and reset ie, but the problem still persists. I'm using windows XP. Thanks

padasalgi Sep 28, 2010 2:00 PM

offline browsing

IE 8 is not storing copies of webpages, images, media for offline viewing in the temp. internet file.I use win 7 ultimate and IE 8 is installed by the vendor with win7 on my new purchase of pc.
please guide me or any settings for this.
thanks

Arun Kumar, MVP Sep 28, 2010 3:53 AM

Hi Lara

You did not mention the Operating System you are using. If it is Windows 7, I have a ready to use fix that helps eliminate several common problems of IE8 on Win7. YOu can find it here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

In case you are using Windows XP, I would suggest a reset. To reset IE, open Internet Options from either Tools menu in IE or from Control Panel. Select the Advanced tab and click on the Reset button. Close and restart the browser.

Please let me know if this helped.

Regards,
Arun,
Signed: Tuesday, September 28, 2010, 1:28:51 PM IST

Lara Dyck Sep 27, 2010 10:28 PM

javascript link issues

Just in the last few days I'm having trouble with webpage links that are javascript. If I click on them, nothing happens. I've uninstalled ie 8 and reinstalled it, and it doesn't help. It also affects the same webpages on Mozilla Firefox. I have scripts enabled and have even added the site in question to my trusted sites in the internet options (EBAY specifically, although it also affects my email links that are javascript) Any suggestions would be appreciated.

Arun Kumar, MVP Sep 27, 2010 3:23 AM

Hi Goz,

I am sorry I could not help you on this issue. I am 99 percent sure its a malware preventing you from accessing the site. One percent chance stands for script blocking due to other reasons. One would need to look at these before suggesting anything.

It would be very nice of you if you can post the solution, when you find it (through the tech or on your own). Hope you will do it so that I can assist others if they face similar problems. I would certainly let you know if I come across any solution. I will be sending a mail to other MVPs and will see if they can suggest anything.

Regards,
Arun,
Signed: Monday, September 27, 2010, 12:58:29 PM IST

Goz Sep 26, 2010 11:46 PM

IE problems

Dear Arun,
I tried MRT and it came up clean yet IE still didnt work :( I guess I have to use Firefox until i can take the computer to a technician.

Thanks for your suggestions anyhow... If you happen to think of anything else on a later date please write. I have opted to be notified of follow up comments via email. Thanks again.

Arun Kumar, MVP Sep 24, 2010 11:09 AM

Hi Goz

I suspect the computer is infected with Conficker or similar worm. If your MRT tool is latest, you may try it. To run the tool, press Windows key + R to open the Run dialog. Type MRT in it and press Enter. It should scan and remove the malware. If it gives a message that a new version is available, you can try to see if you can get the new version or you can proceed with the scan.

If that you fails, you need to contact a local tech who can clean the computer for you.

Regards,
Arun,
Signed: Friday, September 24, 2010, 8:44:38 PM IST

Goz Sep 24, 2010 8:02 AM

Hi its Goz

Hello Arun thank you for your response. Yes I have tried the IE9 and i still have the same problem ----Unable to display the page.---
I m using the free version of avast anti virus and just did a scan which came up clean. apparently there is a fırefox add on which is supposed to work on that site however after i added it the site still didnt work. it got to downloading scanning tools then froze at 66 percent! by the way i also downloaded firefox again and did a fresh install of firefox and tried again stıll no luck! I also did a rootkit scan and it found and fixed over 3000 problems then tried again but still no luck! I used Free Registry Fix program for that. Please help!

Arun Kumar, MVP Sep 23, 2010 9:49 AM

Hi Ramesh

The following article might help you speed up IE

http://www.brighthub.com/hubfolio/arun-kumar-m/articles/45347.aspx

You can check and see if you can get rid of Firefox addons to speed it up.

Regards,
Arun,
Signed: Thursday, September 23, 2010, 7:24:22 PM IST

L.Ramesh Sep 23, 2010 9:01 AM

after installing not\rton antivirus 2010 my ie and fire fox start very slow how to fix it lps

Arun Kumar, MVP Sep 23, 2010 3:04 AM

Hi Goz

I use Windows 7 (32bit) and IE9 (32bit). I was able to open the page on the beta browser. As you have already tried the steps, I suggest you to upgrade to IE9 beta using this URL only (as it is genuine):

http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/home?os=win7&arch=a&browser=ie

Please try to open the site using the IE9. If you still face problems with accessing the site, check it out with Firefox and let me know if the site opens up or does it fail too. (Though Windows Scanner wont run on Firefox, it is a test to see if your computer is infected. I just want to see if the page opens at all or it just fails to open saying page not found).

If no browser is able to access the page, run the antivirus and please let me know the results alongwith the name of AV you used.

Regards,
Arun,
Signed: Thursday, September 23, 2010, 12:37:54 PM IST

Arun Kumar, MVP Sep 23, 2010 2:56 AM

Hi Sasha

The problem could be the bandwidth. I suggest you contact your ISP and talk to him over the matter. They will check the network and see if anyone is trying to use your Internet connection. This usually happens when the router settings allow signals to leak and someone else can utilize your connection.
Regards,
Arun,
Signed: Thursday, September 23, 2010, 12:31:33 PM IST

Goz Sep 23, 2010 2:01 AM

IE 8 doesnt work on windows 7

Dear Arun,

A few weeks ago suddenly my internet explorer stopped working on my windows 7 32 bit dell laptop. I have no idea why. Firefox works but i want to go to a particular site that only runs on internet explorer. I reset IE, I uninstalled then reinstalled IE and still it says cannot display the page. I tried everything but no luck.

This is the site i want to go to...http://onecare.live.com/site/en-us/center/whatsnew.htm as I want to run the scanner there...

and this is the error message i get... We're sorry. This version of the Windows Live OneCare safety scanner doesn't work with your Web browser or operating system.

You need Windows XP Home Edition, Windows XP Professional, Windows 2000 Professional, Windows 2000 Server, Windows Server 2003, Windows Vista or Windows 7. You also need either Microsoft Internet Explorer 6.0 or MSN® 9.0 or higher.

can you pls help me???? Thanks

Sasha Sep 22, 2010 10:42 PM

IE 8 website video causes freeze

I'm using windows 7 IE 8 and as of the last few days i'm experiencing the following:
- webpages load quickly and fine
- embedded videos such as advertisements on the page play
- However if I choose to play a video on sites like yahoo videos or youtube, the video will not load and the webpage goes into "Not Responding" freeze. Eventually if I minimize the screen, the video will play minutes later. Or often the video will never play and the loading icon will continuously appear as if it's loading.

I have tried several of the options I've researched - managing ad-ons, clean reboots, uninstall and re-install flash player, reset IE to default, cleaners, virus scans.

Nothing seems to work, please if you have any suggestions or ideas I would greatly appreciate it, the pc is only a few months old.

Arun Kumar, MVP Sep 22, 2010 11:14 AM

Hi David

Thanks for sharing the information. Indeed, it will help me in assisting people who face similar problems.

Thanks again!

Regards,
Arun,
Signed: Wednesday, September 22, 2010, 8:49:41 PM IST

David Sep 22, 2010 10:33 AM

IE8

Arun I'm not sure if this will help anyone else but if you are having trouble deleting IE8 because it was installed and protected by Trusted Installer - If you download and install IE 9 Beta Trusted Installer allows this to overwrite IE 8 files and you can then delete All instances of Internet explorer and do a fresh install of either IE 9 or IE 8 I have now done this on several machines and it works however all the machines that it has been done on had Windows 7 european version bought at the same time when Microsoft were selling the full versions for the price of upgrades due to disputes over monopolies in the EU. I hope that this might be of some help to others ps you need to have firefox installed to redownload IE8 or IE9 after you have deleted it.

Arun Kumar, MVP Sep 21, 2010 11:21 AM

Hi Makramwattoo

Can you please give me details of the Operating System and the IE8 you are trying to install? Is it 32 bit or 64 bit? This information will help me assist you better.

Regards,
Arun,
Signed: Tuesday, September 21, 2010, 8:56:43 PM IST

makramwattoo Sep 21, 2010 11:16 AM

ie8 download

ie8 has not been installing on my pc . when i install ie8 it .. can not be installed . and a
blog appears in which is writtne . ie8 has encountered a problem and want to be closed .

Rolf Sep 18, 2010 6:15 PM

IE 8 Black toolbars

The easist way to fix the Black toolbar problem is to go into Microsoft Services, select and restart "themes" until Microsoft removes it's head from its rear, then make it an icon on your desktop. It's a Microsoft programming bug and they won't admit to it.

Arun Kumar, MVP Sep 18, 2010 3:20 AM

Hi Srinivas

You should have installed IE9 beta over the existing IE8. Since you removed it, IE9 didn't install.
To reinstall IE8 in Windows 7, goto the Control Panel and open Programs and Features. Click on Turn ON/OFF Windows features. Click on the box next to Internet Explorer 8 and then click on OK. Your machine will reboot and install IE8. Once you have the IE8, you can use the IE9 installer to install IE9.
Please let me know if this helped.

Regards,
Arun,
Signed: Saturday, September 18, 2010, 12:55:45 PM IST

b srinivas Sep 18, 2010 3:13 AM

ie8 is not working

i just uninstalled ie8 and installed ie9 ,ie9 is not working.. then itried to install ie8 but it is not getting installed..
please help me inthis regard
my machine is running on windows 7 ultimate..

Arun Kumar, MVP Sep 18, 2010 2:44 AM

Hi A Venkatesan

This seems to be a problem where IE8 is falling short of resources. It happens usually when you install any update or a program that takes up much computer resources. Please check the processes tab in the Task Manager (CTRL+ALT+DEL). If you find processes taking up too much of RAM/CPU usage, you may consider removing some of the unwanted startup programs (Type MSCONFIG in Run dialog box to remove unwanted startup processes). You may also use a computer cleaner to clean the computer and registry. A defrag will also help. Please let me know if it helped.

Regards,
Arun,
Signed: Saturday, September 18, 2010, 12:19:40 PM IST

A Venkatesan Sep 18, 2010 12:36 AM

IE8 Problem

Hi

I am using IE8 / Vista. Last few days I am facing the following problems:

1. In Gmail, Inbox is not displayed in 'Standard View'. It is appearing in 'Basic HTML View' only. After selecting 'logout', it is not showing proper 'login' screen.
2. In Rediffmail, different 'login' window is appearing. Not able to delete identified mails. NO proper 'logout'.

Using Tools/Internet Options/Advanced/Reset, it is not working as before.

Can you suggest something to overcome this ?

Thanks
Venkat

billy Sep 17, 2010 8:29 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Yup, it's working now, thank you very much.

Arun Kumar, MVP Sep 17, 2010 7:58 AM

Hi Billy

The term %Program Files(x86)% appears four times in the script that you download. You can change it before renaming it to .bat. It will open in Notepad.

Regards,
Arun,
Signed: Friday, September 17, 2010, 5:33:24 PM IST

billy Sep 17, 2010 7:12 AM

My IE can't reload some picture

Yes, i'm using windows 7. Your suggestion worked on my IE 8 64bit version. And i want to fix IE 8 32bit version too ( i have two version of this IE installed in my windows ). In your tutorial, you said that if it's 32 bit version then open the file and look for %Program Files(x86)%. Change it to %Program Files%. Where do i find that? i searched through in my IE folder and i still not found it.

Arun Kumar, MVP Sep 17, 2010 3:57 AM

Hi Billy,

Hi,

Are you on Windows 7? If yes, did you try my fix at:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

It is designed to solve most of the IE8 problems on Windows 7. Please run the file and let me know if that helped.

Regards,
Arun,
Signed: Friday, September 17, 2010, 1:25:30 PM IST

billy Sep 17, 2010 3:48 AM

My IE can't reload some picture

thanks for your reply, i'm try to use 32 bit IE and i've installed flash player, but it's still same. The other browser like google chrome and mozilla can load that image, and just IE that can't load that image. Sorry that i'm forgot to mention my name in earlier post.

Arun Kumar, MVP Sep 17, 2010 3:48 AM

Hi Caroline

It is normal to have up to three instances of IE in Task Manager as Windows treats some of its components as separate processes. But seven is too many. This explains that some components or add-ons are the problem. Try the IE reset.
To reset IE, open Internet Options (Tools menu) and select the Advanced tab. Click the Reset button and close the browser. Open it again and see if the problem is fixed.

If you still face problems please revert with details of OS.

Regards,
Arun,
Signed: Friday, September 17, 2010, 1:23:15 PM IST

Anonymous Sep 17, 2010 2:26 AM

My IE can't reload some picture

Caroline Sep 16, 2010 4:25 PM

IE8 freezing

My brother usually sorts these problems for me but he is away at his girlfriends so I wonder if you can help me? When I have used ie8 looking at one site and go to another site I close ie8 down for the first site but for some reason it stays active in the background on opening task manager processes after yet another freeze I discovered 6 instances of ie explorer still running as soon as I stopped them running the next page loaded. Since then it keeps freezing and I have to keep using task manager €I tried downloading ie9 hoping that would sort the problem for me but it still does the same thing . I run Windows 7 Home Premium with a prhenom 8540 triple core processor(thats what bro has written on a sticker on the PC) can you give me some idea as to how to solve this problem as it seems that I cannot delete this program as I get a message to say program can not be deleted admin rights held by trusted installer.

Arun Kumar, MVP Sep 16, 2010 11:14 AM

Hi Mr M. Al. Sabti

Check out this fix for most common problems of IE8 on Windows 7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please dont go by the title. It is a common fix that addresses several problems of IE8 on Windows 7 only. You may get access denied message. Ignore that and reboot. This should fix the problem

Regards,
Arun,
Signed: Thursday, September 16, 2010, 8:49:13 PM IST

M. Al. Sabti Sep 16, 2010 10:46 AM

IE8 Freezes or Fails to Load

I have almost the same problem since i bought win7 64 bit on release date. This problem happens randomly and always when i try to use IE after starting up or waking up the computer or even during use. Click on IE8, google starts normal, i type a weblink, IE start loading the page and here it happens.
loading freeze inbegin or middle or after the page has been loaded. i cant click on any tab, link..etc
but i can start another google page. typing different link, IE start loading and hangs again...
the only solution i had is to log off user and login again
i am using the 86x version of IE and i have tried all possiable solutions. nothing worked yet.

Regards,

Arun Kumar, MVP Sep 15, 2010 11:24 AM

Hi Mudit

Are you facing problems only with IE8 or any other application as well. I suspect a corrupt OS. Still, you may uninstall IE8 and see if you can access your website and iGoogle using IE6. (You get IE9 when you uninstall IE8).

If you are able to access it using IE6, the reinstall was corrupt. In that case, I suggest you to install "IE8 optimized for Google" (just google it and you will get the link). Also, please turn off the anti virus before installing the "IE8 optimized for Google". This is the same IE8, with some tweaks from Google.

If this too does not fix the problem, you may have to contact a local tech or reinstall the entire OS. I am sorry I wont be able to troubleshoot further without looking at the settings.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 8:58:40 PM IST

Mudit Sep 15, 2010 10:51 AM

Cannot load page

Arun -

I had already tried the reset and many things before but nothing works. I still don't see my igoogle widgets and my intermedia website on IE8. any more suggestions would be nice to look at.

Thanks

Arun Kumar, MVP Sep 15, 2010 10:00 AM

Hi Billy

Unfortunately, the Flash Player does not support the 64 bit version of IE8. As you are using Win7, 64 bit, make sure you are using the 32 bit IE8. There should be no problems on this version. If you still face problems, please let me know.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 7:34:26 PM IST

Arun Kumar, MVP Sep 15, 2010 9:54 AM

Hi Mudit

I thot u had Windows 7 because thats a common problem on Win7.

I suggest you go for a reset. To reset the IE8, open Internet Options from Control Panel. Select the Advanced tab and click on the Reset button. Close the IE8 and restart it. This should fix the problem.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 7:28:57 PM IST

Billy Sep 15, 2010 8:14 AM

My IE can't reload some picture

I'm using WIndows 7 Professional Edition 64 bit. Yesterday, my IE 8 still work properly. But after i scanned my computer with an anti virus software, my IE 8 cannot reload some flash picture. I'm already installed latest flash player and turn off my IE pop up blocker in my computer, but still not work. I'm try to reset and reinstall my IE and it's still can't reload flash picture. Thanks before.

Mudit Sep 15, 2010 7:15 AM

Cannot load page

Thanks for your reply Arun. I am on windows XP. I have reinstalled IE 8 but that has not solved my problem.

Arun Kumar, MVP Sep 15, 2010 3:21 AM

Hi Mudit

It seems that the program you used to remove the Trojan, corrupted/removed some component of IE8 as well. A reinstall of IE8 should fix the issue. If not, please get back to me with details of your OS.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 12:55:25 PM IST

Arun Kumar, MVP Sep 15, 2010 3:18 AM

Hi Sabrina

I dont know where you heard that. Someone must have misguided you. IE8 works fine on both XP and Vista. Sometimes it creates problems on Windows 7 when it is not installed properly on new computers. I suggest you install IE8 and test it for yourself instead of listening to anyone. If you face any problems, help is just a comment away.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 12:53:01 PM IST

Arun Kumar, MVP Sep 15, 2010 3:16 AM

Hi Vivek

I guess it is an update problem wherein some Windows update causes any component to go corrupt.

You may try reinstall of IE8. If that does not work, please check out the batch file at:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

This should solve the problem.

Regards,
Arun,
Signed: Wednesday, September 15, 2010, 12:50:03 PM IST

Mudit Sep 14, 2010 5:46 PM

Cannot Load page

I had some trojan issue which i removed with various software. now in IE igoogle wont load, my https intermedia website wont load. it works fine in chrome but not in IE. I reinstalled IE8 and restarted my computer. https intermedia page will be balnk while the iggogle page will just display the theme but no widgets. plz help.

Sabrina Sep 14, 2010 12:47 AM

Internet Explorer 8 and XP

I heard that internet explorer 8 and windows XP have caused problems and many people have had to uninstall IE 8 and return back to IE6 or IE7 is this still a problem with XP or has Microsoft fixed the issues with IE8 and XP?

Vivek Sep 13, 2010 4:00 PM

Issue with IE 8 Windows 7

Hey,

I have a issue on windows 7 with IE 8. The problem for now is just with one web application called assyst. What happens is that I'm prompted for password. The same thingy works fine when its XP-IE8/Vista-IE8.

Would you be able to help me ?? What you think should be the problem

Thanks inadvance :)

Vivek

Arun Kumar, MVP Sep 13, 2010 10:12 AM

Hi Rich

I dont suggest turning off any antivirus when using the Internet. You should rather turn off the DEP for Internet Explorer and see if it helps. The steps to turn off DEP in XP are given in the article at following URL:

http://www.brighthub.com/computing/windows-platform/articles/60085.aspx

Please let me know if this helped.

Regards,
Arun
Signed: Monday, September 13, 2010, 7:46:39 PM IST

rich Sep 13, 2010 9:00 AM

adobe flash player

during use of ie8 win xp a notification occurs requesting adobe flash player update. when install is selected the a memory error occurs (dep) and ie 8 says it must shut down. i have turned off mcafee protection it does not fix the problem. any thoughts. i tried adobe they said contact your protection service, i contacted mcafee they say contact microsoft. I do not have problems with google chrome. have also uninstalled flash player repeated the problem and i still can not down load the update.

Arun Kumar, MVP Sep 12, 2010 3:12 AM

Hi Steve

Can you please specify the OS and what steps did you take as you mentioned you got help from two places. If you have not done an IE reset yet, I would recommend that. You can reset IE by selecting Internet Options from tools menu. Go to the Advanced tab and click on the Reset button. Restart the browser.

Please let me know if that helped. If not, please let me know the details about your OS+Service Packs if any, and the troubleshooting you did so that we dont repeat it again.

Regards,
Arun,
Signed: Sunday, September 12, 2010, 12:47:16 PM IST

Arun Kumar, MVP Sep 12, 2010 3:08 AM

Hi John

I would suggest you to check out the processes in the Task Manager - the number of processes, their usage of memory, and percentage of CPU usage. This info is given under the processes tab of Windows XP. If there are too many processes, you can check them using Google (this will tell you what the program is). You may uninstall some programs and see if you can stop freezing the computer.

If not, then go for a reinstall of XP as it is not an IE8 issue.

Regards,
Arun,
Signed: Sunday, September 12, 2010, 12:43:10 PM IST

Steve van Niman Sep 11, 2010 11:06 PM

IE8 Hangs

Pure and simply - IE8 is trying to recover from something and it SCKS at it. Please tell me how to turn off the recovery... I have found two places and that has helped some, but now IE8 will simply not start on ANY web page. PLEASE MS PLEASE stop trying to recover and START the browser unencumbered.

John Ayers Sep 11, 2010 12:52 PM

Freezing.

Hi
XP, IE8, AMD3500+ CPU
The freezing happens not only when I access IE8 but it can be any programme. The Start Up menu will also freeze.
One novel way I have found of unfreezing the various pages is to load IE8 several times and then close them in the Task Manager.
Is this still likely to be a IE8 problem with it sitting in the background.
I was using Zone Alarm and AVG but deleted ZA. There are other Cleaners etc. on my system.
Friends are suggesting that I go for a re-install of XP.
Help please.

Arun Kumar, MVP Sep 11, 2010 4:55 AM

Hi Mohd Zamri

If it is saying "IE8 encountered a problem and needs to close", you can go for a Reset. Open Internet Options from Control Panel. Select the Advanced tab and click on the Reset button. Close and restart the browser.

If the error message is something different, please tell me what Operating system are you using and the error message.

Regards,
Arun,
Signed: Saturday, September 11, 2010, 2:30:31 PM IST

Arun Kumar, MVP Sep 11, 2010 4:49 AM

Hi Mohd Zamri

Can you please give me more details? Do you get any error message? If yes, can you tell me what it says?

Mohd Zamri Sep 11, 2010 4:44 AM

Hai...

i cannot access to internet explorer 8.....these alway a tab pop out that wanted me close the program....help me to fix this problem...

Arun Kumar, MVP Sep 9, 2010 8:02 AM

Hi Sugu

If it is working properly in the Admin mode, it should be able to function with all add-ons disabled in normal mode. If it is still crashing, the IE8 is still corrupt (I think something went wrong with the reinstallation). I guess you should contact a local expert who can check out the settings and fix the issue.

Regards,
Arun,
Signed: Thursday, September 09, 2010, 5:36:26 PM IST

Sugu Sep 9, 2010 7:31 AM

IE 8 keeps shutting down

Yes eventhough i disable all the addons,its still shutting down in normal mode plus there sound like normaly we heard when truck driver press horn,something like that but not in admin mode.is it because not updating flash player because once i skip the update or any malware attack.im using avira freeware and planning to buy ksapersky internet sec 2010

Arun Kumar, MVP Sep 9, 2010 7:14 AM

Hi Sugu,

It may take a while before the comment appears here. But if the IE8 is working in Admin mode, the reset should have fixed it. In the Admin mode, it wont use all the IE add-ons. So it is clear now that some add-on is creating problems. I would recommend you to disable all the add-ons that you do not use (Tools menu -> Manage Add-ons). Just keep the IDM, Java, and Flash add-ons. You can disable all others from third party applications.

If this still causes problem running IE8 in normal mode, you can disable all add-ons and try enabling one by one to check which one of the add-on is creating problem. Once you find that, just remove/disable it. This should fix the issue. Note that this process will take much time, depending upon how many add-ons are present in the IE8.

Please let me know the outcome.

Regards,
Arun,
Signed: Thursday, September 09, 2010, 4:49:33 PM IST

Sugu Sep 9, 2010 7:01 AM

IE 8 keeps shutting down

Hi Arun,
Yes im using Win 7 Pro 32bit,and using wireless broadband via usb,3.2mb/sec.
It works in Admin mode,should i opened it alwiays like this?and my IDM is not integrating into the IE8 anymore,how to fix that?Again thanks for your time and valuable info on IE8.

Arun Kumar, MVP Sep 9, 2010 6:23 AM

Hi Sugu,

I am not able to understand this behavior of IE8. You are using the 32 bit IE8, right?

Please right click on the icon and select "Run as Administrator". Check to see if it is still closing. If not, we have a temporary fix.

If it still closing, I would ask you to consult a local expert who can look at the Internet Settings to identify the problem. I am sorry I wont be able to assist without looking at the settings of IE8 and the connection you are using to connect to the Internet.

Would like to know if it runs perfect when you click on "Run as Administrator".

Regards,
Arun,
Signed: Thursday, September 09, 2010, 3:58:09 PM IST

Sugu Sep 9, 2010 6:04 AM

IE 8 keeps shutting down

Yup, i found it now,bt its still shutting down..........

Sugu Sep 9, 2010 5:57 AM

IE 8 keeps shutting down

It is there,when i check the box,it automatically restarts and show its progress during the loading time,but its not there in the taskbar menu

Arun Kumar, MVP Sep 9, 2010 5:36 AM

Hi Sugu

Did you reboot the computer after uninstalling IE8 on Windows 7? Because if you removed the IE8 using Turn ON/OFF Windows Features in Programs under Control Panel, the same method applies to reinstall it. You just have to click the check box against IE8 and click OK. The IE8 should be installed in 15-20 minutes with all the latest updates as well.

Do you mean to say that the IE8 option is not there in Turn ON/OFF Windows features?

Regards,
Arun
Signed: Thursday, September 09, 2010, 3:11:09 PM IST

Sugu Sep 9, 2010 5:16 AM

IE 8 keeps shutting down

Hi Arun,
I have uninstalled the IE8,do i still require the win7 disc to reinstal again IE8?because after i chechk the box in windows program,its still not there.Thank you

Arun Kumar, MVP Sep 9, 2010 3:48 AM

Hi Srinivas

This is quite tricky. You must have already used the browsers to check internet connectivity! If not, please let me know what browser are you using and which edition (32 or 64 bit).
Also if you pinged to websites, did you use the http:// prefix? The standard command for pinging websites is NOT to use that prefix. For example, if you are pinging Google, it should only be PING WWW.GOOGLE.COM. If this was the syntax you used, I think you better contact the ISP who can come over and check the Internet settings for your broadband. I am sorry but I will have to look at these settings before I can suggest anything in this case.

Regards,
Arun,
Signed: Thursday, September 09, 2010, 1:24:01 PM IST

Srinivas Sep 9, 2010 3:27 AM

internet is not working

in windows7 broadband net connection IP address, gateway and DNS is pinging but where as other websites are not pinging, because of this i might not use internet. so please give me solution.

Arun Kumar, MVP Sep 9, 2010 3:01 AM

Hi Ankit

If you really are not able to connect to the Windows update service, chances are that the computer is infected with Conficker. You may try to download Microsoft Security Essentials or AVG (both are free) to get rid of the virus. This should solve the problem. Please note that sometimes the Conficker does not allow you to connect to any site that contains a virus name. In that case, you may run an online scan from Microsoft or from Norton. If Conficker stops that too, you can get the software through a different computer and then install it and run a scan to remove the virus.

PS: It is always better to close antivirus before installing IE8. Some of them tend to treat temporary files as Trojans and hence you get a corrupt IE8.

Regards,
Arun,
Signed: Thursday, September 09, 2010, 12:35:45 PM IST

Arun Kumar, MVP Sep 9, 2010 2:57 AM

Hi David

If the problems were not from the very beginning - when you installed the Windows 7, the IE8 should work well after reinstallation. Some OEM CDs bypass Windows 7 counterfeit copies so I cannot say if it is a pirated version. Installing SP1 for Windows 7 might give out some clues: you will start getting messages if the WGA finds any bypassed activation fuse.
For now, I dont see any other route of action. We've tried everything we could think of. It may also be better if you would call in a local expert who may sort out the issue. I need to see the machine before I can suggest anything else.
Regards,
Arun,
Signed: Thursday, September 09, 2010, 12:32:17 PM IST

Ankit Bhojak Sep 8, 2010 8:17 PM

Internet Explorer 8 (Follow-Up)

Dear Mr. Arun:

Thank you for your prompt response with possible solution. I have already done IE8 Reset as described by you above. I also tried to uninstall and reinstall IE 8 but that didn't work either. Please let me know if I should do something different.

Also, I haven't been able to do any Windows Update and/or install Adobe flash player. I am not sure if this is IE 8 issue or Windows Vista (32-bit / x86). Please let me know if you have heard of the same problem from other bloggers. Also, any solutions are appreciated.

Kindly,

Ankit

David Sep 8, 2010 12:27 PM

IE8

It is windows 7 premium from the disc so if it is reinstalled the same version of ie8 will be reinstalled won't it?
The disc I believe to be pirated is Windows 7 ultimate had I installed a pireate version Microsoft would have sent me messages already as they did to my Girlfriend when she bought a downloaded version of win7 which turned out to be cloned.
I got my copy of Win 7 from Amazon at a cheaper rate because I beta tested win 7 before release and to be honest I had fewer bugs with the beta versions than I have had with the supposedly corrected version mainly due to that Trusted Installer program. Can anyone tell me how to kill it then perhaps I can sort the PC out as reinstalling Windows again from the same disc will give me the same problems won't it?

Arun Kumar, MVP Sep 8, 2010 11:09 AM

Hi Ankit

It is normal if the IE8 presents "Done with errors" sometimes. But If you are not able to use the websites frequently, you may need to reset the IE8. Open the Tools menu and select Internet Options. In the Internet Options dialog, select Advanced tab. Click on the Reset button on the tab. Close and restart the IE8 to see if the problem is fixed. Please let me know too.

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 8:43:50 PM IST

Ankit Bhojak Sep 8, 2010 10:59 AM

Internet Explorer 8

Dear Sir/Ma'am:

I am writing this because in past month shortly after intalling Internet Explorer 8, I have been having problems with loading webpages using this version of the explorer. For example, I tried going to google.com or facebook.com and when the page loads up, I see google logo with search bar but at the bottom of the explorer (in status bar), I see yellow sign stating done but with error. When I read the error message it says that google is undefined followed by line:0 Code: (some numbers). I would appreciate if you can help me with this.

Thank you for your time and cooperation. Any solutions at this point are welcomed.

Indra Sep 8, 2010 10:33 AM

Cant download anything with IE8

Dear Sir ,
Its fixed.Its very kind you.Thanks a lot

Arun Kumar, MVP Sep 8, 2010 10:30 AM

Hi David

So it means that it is not an original Windows 7. The only method I can see at the moment is to reinstall entire Windows 7 so that you get a working copy of IE8. You will have to backup all your files on the system drive (except the Windows and Program Folder) before reinstalling Win7. You will also need drivers for motherboard, sound, display etc if you go for a reinstall. In addition, if you have saved Favorites, you also need to export them to a safe place using IE8 File menu.

This is the only route I can see as of now. If you have any local contacts, you may want them to see the problem. Maybe they can find a way to fix the problem without having to reinstall. I am sorry I cant think of anything else.

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 8:05:07 PM IST

David Sep 8, 2010 10:11 AM

IE8

Arun unfortunetly IE8 IS built into some european versions of Windows 7 and for some reason they were added using this trusted installer system which refuses to allow any changes if you turn IE8 off then d/l another version and run it as soon as you tell windows to use IE8 again it reverts to the previous installed version and ignores completely the new instalation.
As this trusted installer protects itself from removal I cant even get rid of it to then try and remove IE8 I know this is supposed to be Microsoft protecting programs from viruses Trojans etc but surely they must know that programs get corrupted and need changing, all the local shops suggest is wiping the hard drive and starting again but that is pointless as the IE8 that causes the problem is on the disc with windows 7 so all I would do is create hours of work for nothing.
I had thought I could solve the problem by upgrading to Win 7 ultimate but have just discovered the company I bought it from online SoftAtlantic is almost certainly a chinese pirate ripoff company so have lost another £170+ I believe Microsoft have Origin USA or whereever not Made In USA.

Arun Kumar, MVP Sep 8, 2010 9:46 AM

Hi David

I guess we tried everything including the reset. I don't see any other option than to reinstall the IE8 again. I haven't checked the European version of Windows 7 so am not sure if the standard method applies to it. You may try downloading IE8 installer from Microsoft website. If the download is successful, you can proceed with the installation. Remove IE8 using Control Panel. Run a registry cleaner. Turn off the Anti Virus. Use the downloaded installer to install IE8 again. If this too fails to help, I think its better to check with a local technician.

In case you get a message while downloading that says you already have the IE8, use the Control Panel -> Programs and Features -> Turn ON/OFF Windows features. Uncheck IE8 in the list and click OK. It will remove the IE8 and your computer will reboot. To reinstall the IE8, follow the same procedure and select the IE8 option in Turn ON/OFF Windows features to install the IE8. It will take around 15-20 minutes to install the browser. However I guess you will be needing the first method (downloading the IE8 Installer) on the European versions as IE8 is not built-in.

Please let me know if it worked.

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 7:21:06 PM IST

David Sep 8, 2010 9:22 AM

IE8

Arun the only way so far I have been able to keep IE8 going on one of the PC's is to do Ctrl Alt Del start manager and then delete every instance of internet explorer running in the processes section this resets it and it works for a while then freezes again until I repeat the process. On the other PC IE8 just keeps shutting itself down sometimes in the middle of doing something but most often when trying to change what I am doing ie moving from one task to another.

David Sep 8, 2010 9:13 AM

IE8

Arun it gave the access denied message but No successes

Arun Kumar, MVP Sep 8, 2010 6:49 AM

Hi Indra

Wonder if you are using any Download Manager! If not, try using one and see if it helps.

If not, then the only method I can see is to go for a reinstall. This will fix the IE8 in case any of its components are missing. Backup your favorites using File menu. Go to the Control Panel and click on Programs and Features. Click on Turn ON/OFF Windows Features. Uncheck the IE8 and click OK. This will remove the IE8 and the computer may reboot. Once you are back, start registry editor by typing Regedit in the Run Dialog (Windows Key + R). In the registry editor, look if the following keys exist:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions

Upon clicking the key you should be able to see two values (in the right pane) as shown here:
{7B849a69-220F-451E-B3FE-2CB811AF94AE}
{CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

If the values are there, right click on each and select Delete. If the values are not there, the IE8 installer might have removed it already. This is to make sure that you get a clean install of IE8.

Close the registry editor. Open Control Panel ->Programs and Features. Click on Turn ON/OFF Windows Features. This time, click the check box against the IE8 and click OK. It may take 15-20 minutes before IE8 is installed again.

Please let me know if this fixed the problem.

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 4:22:59 PM IST

Indra Sep 8, 2010 6:39 AM

Cant download anything with IE8

Dear Mr.Arun Kumar,
I have done the same but the problem is not resolved

Arun Kumar, MVP Sep 8, 2010 5:06 AM

Hi Sugu

Did you reset the IE8? If not, please open Internet Options from Control Panel or from Tools menu of IE8. Go to the Advanced tab and click on the Reset button. Note that you may lose any customizations you may have made to your IE8 (like disabling Add ons etc).

If this too does not work, I would suggest a reinstall. Backup your favorites using File menu. Go to the Control Panel and click on Programs and Features. Click on Turn ON/OFF Windows Features. Uncheck the IE8 and click OK. This will remove the IE8 and the computer may reboot. Once you are back, start registry editor by typing Regedit in the Run Dialog (Windows Key + R). In the registry editor, look if the following keys exist:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions

Upon clicking the key you should be able to see two values (in the right pane) as shown here:
{7B849a69-220F-451E-B3FE-2CB811AF94AE}
{CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

If the keys are there, right click on each and select Delete. If the keys are not there, the IE8 installer might have removed it already. This is to make sure that you get a clean install of IE8.

Close the registry editor. Open Control Panel ->Programs and Features. Click on Turn ON/OFF Windows Features. This time, click the check box against the IE8 and click OK. It may take 15-20 minutes before IE8 is installed again.

Please let me know if either of the above options (reset or reinstall) helped to fix the problem.

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 2:41:46 PM IST

Sugu Sep 8, 2010 4:47 AM

IE 8 keeps shutting down

Hi Arun,
Its still the same,explorer keeps shutting down even after i reboot my computer

Arun Kumar, MVP Sep 8, 2010 3:52 AM

Hi Indra

Is it asking where to store files before downloading? If yes and the downloads are still disappearing, please use the following fix the I created for common IE8 problems on Windows 7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

This should fix the issue,

Regards,
Arun,
Signed: Wednesday, September 08, 2010, 1:27:43 PM IST

Indra Sep 8, 2010 3:06 AM

Cant download anything with IE8

Dear Mr.Arun Kumar
I need a help from you. I cant download any files with Internet Explorer.After downloading,files are disappearing.Downloading works with google chrome. I am using Windows7,IE8 and Mcafee Antivirus.
I tried resetting IE8 but its not resolved

Arun Kumar, MVP Sep 7, 2010 11:58 AM

Hi Sugu and David

I wrote there in the instructions that you might get the message "access denied". However, when you reboot the computer, your IE8 should be fixed. Please reboot and see if the IE8 is working properly.

Regards,
Arun,
Signed: Tuesday, September 07, 2010, 9:33:11 PM IST

David Sep 7, 2010 11:50 AM

IE8

Arun
As with almost every other attempt running the batch program (even as an administrator and or with the program given permission to alter everything) the message access denied comes up it all stems back to this 'trusted installer' which is a microsoft installation program that refuses to allow any changes to IE8 what so ever, altering, amending or deleting the program it refuses everything.

Sugu Sep 7, 2010 11:50 AM

IE 8 keeps shutting down

nope still the same. i ran the fix,its say ERROR:access denied,even resetting didnt do any good

Arun Kumar, MVP Sep 7, 2010 10:12 AM

Hi David

I dont know what happened to your comment. It may take a while before it appears. I doubt that GPEDIT is not available in Windows 7, European version. It should be there in all editions following Win7 Professional. Still, I will confirm with other MVPs who may shed some light on it. I will get back to you once I find a suitable answer.

Regards,
Arun,
Signed: Tuesday, September 07, 2010, 7:47:39 PM IST

Arun Kumar, MVP Sep 7, 2010 10:06 AM

Hi David

I haven't looked at the European version so cannot say anything about it. I guess the features should be the same.
Anyways, there is a workaround if you are not able to locate Folder Options. When you click on the Download button, it asks you filename. In the dialog box, select ALL FILES *.* in the lower box and in the Filename box, type the filename followed by .bat. For example you can type IE8.bat. Do not forget to use the Dot that separates the filename with extension.. Once saved, you can run it to reinstall the components of IE8 on Win7.

Regards,
Arun,
Signed: Tuesday, September 07, 2010, 7:41:29 PM IST

David Sep 7, 2010 9:54 AM

IE8

Skip ref your fix
European Windows 7 has never heard of GPEdit.msc.
Arun is this yet another instance of the American versions of Win 7 being totally different from what is being sold world wide

Arun Kumar, MVP Sep 7, 2010 9:35 AM

Hi Sugu

Did you run the fix? The title says its about opening links but to be honest I used that title only to get a good place in Google rankings.

Anyways, I suggest you to try the reset option in IE if you have not done it yet. The option is available under Control Panel -> Internet Options -> Advanced Tab -> Reset button. Once you reset, close and re-open IE8. This should fix the problem.

If this does not solve the problem, and if you have not tried that batch file, I suggest you run it as it re-registers many of the missing components in Win7.

Please let me know the outcome.

Regards,
Arun,
Signed: Tuesday, September 07, 2010, 7:10:00 PM IST

David Sep 7, 2010 9:25 AM

ie8

So far I have tried everyone of your suggestions on two different PC's to try and sort out the IE8 problems however as with this download you suggest when opening windows explorer there is no folder option to open and reveal the file extentions are you talking about Windows Home Premium and its embedded IE8 or IE8 added to a version of windows at a later date as so far nothing you have suggested has either worked or looked like working on the European versions of Windows 7 that I have followed your instructions on, or is there some difference between the American and European versions that makes a difference?

sugu Sep 7, 2010 8:26 AM

IE 8 keeps shutting down

Hi Arun,
Thanks for your help,but i didn't solve my problem. it does open links, but the problem is,it's like dont want to be "disturbed". when IE 8 loading new page, and i click my cursor on empty or unloaded page,it keeps popping msg saying Internet "Explorer Stopped Working" and needs to be shut down, and it will close all the opened windows. is my IE 8 corrupted or something else? Thanks a lot again. Sugu

Arun Kumar, MVP Sep 7, 2010 2:57 AM

Hi Sugu

I have a common fix for different problems created by IE8 on Windows 7. You can find it here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please use the code and let me know if it helped.

Regards,
Arun,
Signed: Tuesday, September 07, 2010, 12:31:53 PM IST

sugu Sep 6, 2010 1:21 PM

IE 8 keeps shutting down

halo,
Im using win7,the problem is my explorer 8 keeps shutting down whenever i try to open new windows or try to get back to Internet explorer after i did other task,like when i try to download song from one windows,which links to other windows, if i touch the first windows, it begins to shut down. hope you can help me in this matter, thank you

Arun Kumar, MVP Sep 6, 2010 3:00 AM

Hi Skip

Thanks for sharing the fix. I am sure it will be of help to many :)

Regards,
Arun,
Signed: Monday, September 06, 2010, 12:35:36 PM IST

Skip Sep 5, 2010 8:53 PM

Arun Kumar

My Name is Skip and Arun Kumar tried to help me with my problem on Aug 3 2010 5:16 am. I replied and thanked him, but didn't use his suggestion. I "do Thank him" and wish to share the fix I found which was different then his, only to help him and other should he run into this problem again.
My problem was:
"When I first boot and use IE8 my browser I get this annoying "Your last browser sesion closed unexpectedly" when I go to open my browser. It asks me if I want to go to my last session or to a blank page."
Arun suggested:
Disabling all addons and enabling them one by one is the best way but will take time. If you are concerned about the RESET thing (of course, it will remove all customizations), I would say you are thinking in the right direction.
Please let me know the outcome.
Regards,
Arun,
Signed: Tuesday, August 03, 2010, 2:49:45 PM IST

I replied that I didn't want to loose my settings and would look for another way first. I found the fix :)
.
The fix was to --->

How to Turn Off and Disable Reopen Last Browsing Session in IE8

Using Group Policy Editor

1.Run Local Group Policy Editor (Type GPEdit.msc in Start Search or Run command box).
2.Navigate to the following tree branch:
User Configuration -> Administrative Templates -> Components -> Internet Explorer
3.In the right “Local Computer Policy" pane, locate and set Turn off Reopen Last Browsing Session setting to Enabled.
4.Exit Group Policy Editor.
5.Restart internet Explorer for the change to take effect.

And it works perfect. I was able to keep my settings as they were.
Thank you Again Arun Kumar

Arun Kumar, MVP Sep 5, 2010 3:15 AM

Hi Vasu

The cipher strength of IE8 is 128 bit by default (Help -> About). I am not able to understand why are the USE SSL buttons in the Advanced Settings are grayed out. Maybe you reinstall the browser and see. If it is still grayed out, it must be a problem where the OS is not supporting the encryption. You may also want to parse the Group Policy editor (gpedit.msc) and see if the encryption is turned off there.

Regards,
Arun,
Signed: Sunday, September 05, 2010, 12:49:48 PM IST

Vasu Jain Sep 4, 2010 9:21 AM

IE 8 Issue

Thx Arun, Ramesh

Still it dint worked out for me. :(

Arun Kumar, MVP Sep 3, 2010 2:59 AM

Hi Vasu

The post below by Ramesh seems to be a response to the mail. I am sorry I do not have individual email IDs of the MVPs. Its just the Digest ID as you said. Please check the post by Ramesh and see if it helps.

Regards,
Arun,
Signed: Friday, September 03, 2010, 12:34:20 PM IST

Arun Kumar, MVP Sep 3, 2010 2:57 AM

Hi Ramesh

Thanks for the post. I guess it helps Vasu in fixing the issue.

Regards,
Arun,
Signed: Friday, September 03, 2010, 12:32:17 PM IST

Ramesh Kumar Sep 2, 2010 12:25 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Run Group Policy Editor (type gpedit.msc in Run Dialogbox or StartSearch box n press enter)
Navigate to the following tree node...
Local Computer Policy
> User Configuration
> > Windows Components
> > > Internet Explorer
> > > > Internet Control Panel
> > > > > Advanced Page

Look for setting Turn off Encryption Support and double click on change its setting...
Choose Not Configured from setting dialog box and click on APPLY or OK to comit changes.

Arun Kumar, MVP Sep 2, 2010 11:52 AM

Hi Vasu,

I have sent a mail to other MVPs. I will get back to you as soon as I receive a logical reply. I am sorry I cant think of anything else at the moment.

Regards,
Arun,
Signed: Thursday, September 02, 2010, 9:26:55 PM IST

Vasu Jain Sep 2, 2010 10:05 AM

IE 8 Issues

Dear Arun,

Thanks for your prompt reply. But it dint worked out for me. Issue is still Persisting.

Arun Kumar, MVP Sep 2, 2010 7:56 AM

Hi Vasu

There is a built in administrator acct in Windows 7 that gives you total access to security settings. It is disabled by default and is not visible while logging into Windows. To activate it, type the following in an elevated command prompt and press Enter:

net user administrator /active:yes

Log off and you can see the Admin account. Use that admin account to change the settings. I would recommend accessing Internet Options through Control Panel in this case.

Please let me know if this helped.

Regards,
Arun
Signed: Thursday, September 02, 2010, 5:30:41 PM IST

Vasu Jain Sep 2, 2010 6:59 AM

IE 8 options disabled

Hi Arun
I got stuck in an issue.
Have a look @ it here. If you can help me it would be great.
http://www.merawindows.com/Forums/tabid/324/forumid/33/threadid/51294/scope/posts/Default.aspx

Thanks
Vasu Jain

Arun Kumar, MVP Sep 2, 2010 3:20 AM

Hi Craig

It is actually Compatibility View Settings, right under Manage Add ons. If it is not there, maybe your copy of IE8 is corrupt. Please reinstall it from Microsoft website. A corrupt IE8 may also be the reason for not being able to open the website.

Regards,
Arun,
Signed: Thursday, September 02, 2010, 12:53:56 PM IST

craig Sep 1, 2010 11:03 AM

Compatibility Settings

Thanks Arun,
Where are the Compatibility Settings you mentioned? I couldn't find anything like that in the IE8 tools menu.
Craig

Arun Kumar, MVP Sep 1, 2010 3:19 AM

Hi Craig

Looks like the website code is not compatible with IE8. Thats the only thing coming to my mind as of now. You can try adding the website to Compatibility Settings (under IE8 Tools menu) and then open it. Please let me know if it works. If yes, the website programmer may need to make changes with the code to incorporate IE8 and the upcoming IE9 as well. You can ask him to check the IE blog at MSDN for details.

Regards,
Arun,
Signed: Wednesday, September 01, 2010, 12:53:28 PM IST

Craig Aug 31, 2010 12:26 PM

IE8 FREEZES ON MY WEBSITE ONLY

When I use IE8 to view my company website, it always freezes after viewing several pages. The freeze only applies to my website. It does not freeze access to other websites.

When it freezes, I cannot access my website for about 5 minutes, then I can access it again. My programmer does not know why this is happening.

Any thoughts? I need to make sure it is not happening to other viewers of our website.

I have tried turning off my virus software and going around my router and the problem still occurs. I reset my browser default settings and it still occurs. I also have the same problem with 2 of my computers using IE8. No problems with other browsers whatsoever or with earlier versions of IE7.

Hopefully you can offer some advice. I know it's a strange problem.

Thanks!

Arun Kumar, MVP Aug 31, 2010 11:56 AM

Hi Tes

It seems some components are clashing with the IE8 components. To resolve this, you need to reset the IE settings. Open Internet Options from Control Panel. Go to the Advanced tab and click on the Reset button. Click OK and restart. This should fix the issue. Please let me know if the problem persists.

Regards,
Arun,
Signed: Tuesday, August 31, 2010, 9:30:57 PM IST

Tes Aug 31, 2010 11:22 AM

Browser causing desktop icons to lock up

When I shut down all the browser pages the icons and desktop no longer respond, either left or right clicking.
Running XP Pro with IE8

Arun Kumar, MVP Aug 31, 2010 7:33 AM

Hi Gopal

This does not seem to be an IE8 issue. I am not sure what to say because you are not able to login. If there is any method you can use to login, you may remove IE8 and see if that was the problem. I guess you should check out with a local tech.

Regards,
Arun,
Signed: Tuesday, August 31, 2010, 5:08:07 PM IST

Gopi Aug 31, 2010 6:53 AM

Unable to Login

I have updated my server 2003 to IE8 and not im unable to login.Please help.

Gopal Aug 31, 2010 6:50 AM

Unable to login to Windows 2003 server

Hi,

I an unable to login to Windows 2003 Std server after doing an IE8 update.Please can you help me how to resolve this issue.

thanks
gopal

Arun Kumar, MVP Aug 30, 2010 12:11 PM

Hi Femi

I guess the problem is not with the IE8 here. Please use a computer junk cleaner and a registry cleaner (something reliable such as CCleaner or Comodo - both are free to use). Once you have cleaned the computer, use SmartDefrag (Deep Optimize) available at iobit.com (free to use). This will defrag your hard drive. This done, the lag time should reduce and you should be able to open links w/o IE making you wait forever.

Please let me know if this helped.

Regards,
Arun,
Signed: Monday, August 30, 2010, 9:46:11 PM IST

Femi Aug 30, 2010 11:57 AM

IE 8 Cannot display page

I have re-installed IE 8 per your advice, but the browswer still cannot open the webpages. I am using Vista operating system.

Arun Kumar, MVP Aug 30, 2010 3:20 AM

Hi Femi

I guess a reinstall of IE8 should solve the problem. Download the installer and before installing IE, turn off your Antivirus and firewall. If you are using Windows 7, you might want to try the steps mentioned in this blog:

http://www.brighthub.com/hubfolio/arun-kumar-m/blog/archive/2010/08/29/troubleshooting-and-reinstalling-internet-explorer-in-windows-7.aspx

Please let me know if the problem still exists

Regards,
Arun,
Signed: Monday, August 30, 2010, 12:54:19 PM IST

Arun Kumar, MVP Aug 30, 2010 3:18 AM

Hi Skanda

You did not specify the operating system. You can try to reset the IE and see if the plug-ins or components are clashing. To reset IE, open Internet Options from the Control Panel. Select the Advanced tab and click on the Reset button. This should fix the problem. If this does not help, please get back to me with the Windows OS version (XP, Vista, or Windows 7).

Regards,
Arun,
Signed: Monday, August 30, 2010, 12:52:11 PM IST

Femi Aug 29, 2010 11:42 PM

IE 8 cannot display page

In some cases, Browser takes up to 3 mins to open some websites. Also, browser cannot display some pages. I have reset the browser and disable some add-ons, but the problem persists. Many thanks for your help.

skanda Aug 29, 2010 7:00 AM

problem in opening new tabs

hi, i am using internet explorer8, the main problem is i am neither able to browse nor open anything but only the home page is opening

Arun Kumar, MVP Aug 29, 2010 3:20 AM

Hi Kenneth

IE8 often creates some problems on Windows 7. I have a common fix for such different problems that you can find here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please check the instructions at the above URL and download the file to run it. This should fix the problem.

Regards,
Arun,
Signed: Sunday, August 29, 2010, 12:54:55 PM IST

Kenneth dixon Aug 28, 2010 6:18 PM

ie 8 dis plays a security window

Arum. I have a problem that microsoft wants 59 dollars to tell me whats wrong with the ie that came enbeded in the OS Win 7. when i am on a page and want to go back to the page i just came from the browser tells me the page is not available. also another problem is when i load a page as is most pages part secure and part is not i get a screen flashed that states the verbage about security and if i want to load the page anyway. i want to shut off this pop up screen and to fix the problem of changing pages back and forth. can you please give me some pointers.

Arun Kumar, MVP Aug 26, 2010 3:25 AM

Hi Dee

I would suggest you to try the Reset option as I sense the plugs-ins creating problems. To reset the IE, open Internet Options from the Control Panel. Go to the Advanced tab and click on Reset. Restart the browser and see if you are able to work properly.

Regards,
Arun,
Signed: Thursday, August 26, 2010, 12:58:59 PM IST

Arun Kumar, MVP Aug 26, 2010 3:20 AM

Hi Jay

Did you reset the IE settings? If not, please open the Tools menu in the IE and click on Internet Options. On the Advanced tab, click on Reset button. Restart the browser and see if you get rid of the message. If this does not help, download the IE installer. Uninstall IE from your computer and turn off the antivirus. Use the installer to install IE8 again. This should fix the problem.

Regards,
Arun,
Signed: Thursday, August 26, 2010, 12:54:13 PM IST

Dee Aug 25, 2010 9:17 PM

Internet Explorer 8

We had a splendid working Internet Explorer 6. NOW we have a computer that is ruined and our lives are ruined by the downloading of Internet Explorer 8. We wait for Googles, etc. to show up on our screen for up to and including 2 minutes at a time. Sites are slow, email freezes, Sites top on other Sites and I have to Log Off or close down to get rid of them.

I wish we could sue Microsoft!!!!!!!!!!!!!!!!!!!!!!!!!!!!

jay last Aug 25, 2010 4:05 PM

opening ie8

how do i get rid of the window when KE8 firt starts
up:
"WARNING YOUR LOW SECURITY SETTING
MAY PUT YOUR PC AT RISK"
it's a pain in the ass. i tried everyting nothing seems to work

bames24 Aug 24, 2010 12:17 AM

Thanks

I followed your advise that maybe it is an add-on causing the problem. During the time I was finding out which add-on was causing the issue, I decided to try looking at the toolbars also.

I found out that it was the "Windows Live Toolbar" causing the problem. I simply turned off that toolbar and now IE works just fine.

I also followed your advise (according to the link you gave). I was able to do it with no problems.

Thank you so much. You helped me quited a lot.

Arun Kumar, MVP Aug 23, 2010 3:56 AM

Hi Bames24

I guess some update might be the problem or did you install any program before the IE stopped responding? IE does create some problems on Windows 7. If the problem appears again, you may use the following code to see if the problem disappears. It is a code for most of the IE problems on Win7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please make sure you create a system restore point in case the code does not work as expected.

Regards,
Arun
Signed: Monday, August 23, 2010, 1:30:06 PM IST

bames24 Aug 22, 2010 11:49 PM

ie 8 problems

I have had no problems with ie 8 until yesterday. I use win 7 (64bit) as OS... Yesterday morning, when I clicked ie8, the cursor just started shaking and the browser froze. I had to use Tools- Internet options- clear cookies to stabilize it but then everytime I had to open another tab, ie8 freezes and the cursor just keeps shaking.

I read your suggestions but there were no options for "run without add-ons" so I tried "run as administrator" and it is now working fine. I am still trying to figure out what the problem is. If you have any ideas, please let me know.

Thanks.

Arun Kumar, MVP Aug 22, 2010 3:22 AM

Hi Pat

Seems like the Adobe plugin is corrupt. I would suggest an IE reset followed by a reinstallation of Adobe Acrobat. To reset IE, open Internet Options from the Control Panel and select Advanced tab. Click on the Reset button and restart the browser. Reinstall Adobe Acrobat. This should fix the problem.

Please let me know if this helped.

Regards,
Arun,
Signed: Sunday, August 22, 2010, 12:56:00 PM IST

Pat Aug 21, 2010 10:43 AM

pdf files

It seems that I am no longer able to open pdf files from the web. I have to save the target to my desktop and then open from there. Any suggestions?

John Aug 19, 2010 10:49 AM

Problems with IE8

Hi Arun

Thanks for that. Reset worked fine, now only one instance of IE8 in the task manager and it shuts down OK. Strange, because it was a fresh installation and I had not really used it for anything. The only 3rd party update was from Adobe.

Thanks

John

Optobill Aug 19, 2010 7:11 AM

Internet Explorer memory leak resolved by running ComboFix

After an exhaustive search for a resolution to IE causing a huge memory leak of 2GB of Physical memory & 2GB of virtual memory within less than 30 minutes of opening the browser to any webpage, I finally had to resort to using Combofix.
Everything I read regarding a resolution to the IE memory leak included the following:
Run & use anti-virus & registry cleaners such as:
Eusing, CCleaner, MalwareBytes, Symantec

Troubleshoot & manage add-ons to locate which add-on might be causing the leak

Remove Adobe Flash 10.1

Turn on “Open only the first home page when Internet Explorer starts”

Turn off “Enable third party browser extensions”

Restore default settings to IE

Uninstall & reinstall IE

Java causing leak so use JavaScript Memory Leak Detector

All of the above were garbage answers. ComboFix repaired the issue & memory leaks stopped.

A tip regarding the use of Combofix to resolve the memory leak is that you must run it for all user accounts on the PC.

A few warnings regarding the use of Combofix to resolve the memory leak. Combofix will find & think some legitimate files are potential viruses and quarantine them. So pay attention or some of your programs may stop working. In addition, ComboFix will reset a number of your programs whereby when you start a program, it will have to reconfigure itself.

Arun Kumar, MVP Aug 18, 2010 11:31 AM

Hi John

It is normal to see two or more instances of IE (or any browser) appearing under Task Manager. It is because the Task Manager treats some components as a separate process. Coming to the problem of not being able to close IE using the close button, I guess some addon is creating problems. To counter this, I suggest you reset the browser. To reset IE, open Internet Options from Tools menu. Switch to the Advanced tab and click on the Reset button. Restart. This should fix the problem. Please let me know if the problem persists.

Regards,
Arun,
Signed: Wednesday, August 18, 2010, 9:05:12 PM IST

John Aug 18, 2010 9:24 AM

IE8 and XP

New installation of XP with IE8. When I try to close IE, I click on the close button and nothing happens. If I open the task manager, I find that two or more instances of IE are running. If I close them all through the task manager and restart IE, two instances start running. At this stage I can close the application normally, but if I restart IE I now have three instances running and the application cannot be closed by clicking on the close button. What is happening?

David Aug 17, 2010 11:00 AM

IE 8

The reason it won't install is because it can not delete the version already installed as it claims the previous version is owned by trustedinstaller something microsoft use supposedly to make the programs safer(which is fine as long as the program works)when installing(at least thats what is claimed on the faq's) however despite repeated attempts to change the ownership of the files every attempt fails even under safe mode.

Arun Kumar, MVP Aug 17, 2010 9:17 AM

Hi Vee

For some reasons, IE8 seems to create many problems on Windows 7. I have created a ready to use fix for common problems of IE on Win7. You can find it here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please create a restore point before using the code so that if anything goes wrong, you can use System Restore to rollback. Let me know if the fix helped.

Regards,
Arun,
Signed: Tuesday, August 17, 2010, 6:50:50 PM IST

Vee Aug 17, 2010 8:33 AM

Windows 7 upgrade / IE8 not working for me

Hi
I've got a similar issue and re-setting the settings for IE8 have not appeared to work for me.

I upgraded from vista to windows 7 pro version. (I was using IE8 with vista before and it was fine). Since upgrading to Windows 7, IE8 is appalling. It freezes frequently, it loads very slowly and is painful to work on. Firefox works like a dream so can't be my Internet connection speed.
Trouble is, I can't use firefox for all my work as our work system only works with IE so have to get it working as my productivity is terrible.

I've re-set the settings in IE8. Have run a virus / anti spyware scan. Windows 7 seems to be fine, just the IE8 issue.

Any ideas? Thanks!
p.s. am not very technical so if you have advice, would you mind laying it out step by step for me please? Thanks!

Arun Kumar, MVP Aug 17, 2010 8:12 AM

Hi Dan,

This calls for a reset of IE. Open Internet Options from Control Panel and go to the Advanced tab. Click the RESET button and restart the browser. Please try to clean again and let me know if it helped.

PS: It is better to use the free Ccleaner or Comodo System Cleaner to clean the browser traces as they perform better when compared to the built-in system in IE.

Regards,
Arun,
Signed: Tuesday, August 17, 2010, 5:46:36 PM IST

Dan Aug 17, 2010 7:55 AM

Deleting Browser History hangs up

When I go into Options and select Delete Files, History and Cookies the delete progress window pops up to delete progress and promptly hangs up and continues to run. When I click on the Cancel command, this function hangs up and continues to run. I have to reboot my computer in the middle of the process to clear and stop this action which of course causes an abnormal shutdown of the machine. Any recommendations for a fix?

Jayson Aug 17, 2010 6:19 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

thank you very much

Arun Kumar, MVP Aug 17, 2010 5:52 AM

Hi David

Strange message that its owned by a trusted vendor. Never heard of that before. BTW, did you try reinstalling it in Safe Mode? It might work.

Regards,
Arun,
Signed: Tuesday, August 17, 2010, 3:26:40 PM IST

David Aug 17, 2010 5:04 AM

fixing ie8 problems

Still the same problems even after a restore it still crashes everytime I leave a site for a new one and even after I managed to switch off ie8 I couldn't reinstall a new version as it is owned by trustedinstaller now thats a joke trusted by whom may I ask not by me.
I have tried everything suggested so far here and on the microsoft faq's but it appears that unless I reinstall windows 7 I am stuck with this problem so thanks for trying it looks like it's going to have to be firefox for me from now on even though I don't like it.

Arun Kumar, MVP Aug 17, 2010 3:48 AM

Hi Jayson

You can find IE7 (and also IE8) installers here:

http://www.microsoft.com/windows/internet-explorer/ie7

Please download the installer after selecting your OS and turn off the antivirus before installation.

Regards,
Arun,
Signed: Tuesday, August 17, 2010, 1:22:35 PM IST

Jayson Aug 17, 2010 12:25 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Ok so I deleted IE7 from my computer as in deleted the actual file...how do I get it back?

Arun Kumar, MVP Aug 15, 2010 3:43 AM

Hi Nick

I guess the process is creating conflicts with desktop. A Reset may work for you. To reset the IE, open the Advanced tab in Internet Options (Tools menu). On the Advanced tab, click on the RESET button and then OK. Restart the computer. Open IE and close it to see it the desktop problem is gone.

Reg,
Arun,
Signed: Sunday, August 15, 2010, 1:17:19 PM IST

Nick Aug 14, 2010 3:05 PM

desk top problem after exiting ie8 session

Since I updated to IE8 when I exit the internet I can't use any of my desk top icons any ideas how to fix this thanks

Arun Kumar, MVP Aug 14, 2010 3:35 AM

Hi David

I don't know why you are not able to download an installer for IE8 from MS websites. There is no reason the site should disallow the download. If you have removed IE8 recently, you can also go for a system restore to get it back.
Another option is to download installer using any of your friends' computers and then installing it on yours.
Check it and let me know.

Regards,
Arun,
Signed: Saturday, August 14, 2010, 1:08:59 PM IST

ADDIO CELIBATO ROMA Aug 14, 2010 2:46 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

I admire the valuable information you offer in your articles. I will bookmark your blog and have my children check up here often. I am quite sure they will learn lots of new stuff here than anybody else!

David Snmith Aug 13, 2010 7:14 PM

your fix for IE 8

thanks to your fix the problem of IE 8 stopping every hour or so has gone IT NOW CRASHES EVERY COUPLE OF MINUTES. Do you seriously work for the company or are you working for Firefox or Chrome? Plus if you try to uninstall IE 8 it now will NOT and as I run Windows 7 when I try to download another version to reinstall I am greeted with the totally useless bit of information IE 8 is part of Windows 7 and refuses to allow me to download a replacement. Thanks but no thanks I have up to now always used IE but no more if you can't get it right after all the time you have been working on it you never will because its getting worse out of 14 online friends who use IE8 11 are having these damn crashes.

dating website uk Aug 13, 2010 3:53 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

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Arun Kumar, MVP Aug 11, 2010 4:15 AM

Hi TINY

You can create a shortcut when it comes up in search results. Right click on the program and select Send To - Desktop or Create Shortcut depending upon what appears in the context menu when you right click it. No add ons is okay. However, if you wish, you can perform a reset to see if the message goes away. To perform a reset, open Internet Options from Control Panel. Select the Advanced tab and click the Reset button. Open the browser to see if the message is gone.

Regards,
Arun,
Signed: Wednesday, August 11, 2010, 1:49:01 PM IST

Arun Kumar, MVP Aug 11, 2010 4:12 AM

Hi Janelle

Here is a fix for common problems of IE on Windows 7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please let me know if it helped.

Regards,
Arun,
Signed: Wednesday, August 11, 2010, 1:45:23 PM IST

TINY K Aug 11, 2010 1:04 AM

IE8 NO ADD ONS

I HAVE IE8 ON MY MACHINE, I AM RUNNING VISTA. IT DOES NOT SHOW IN MY START MENU AT ALL, BUT WHEN I SEARCH FOR INTERNET EXPLORE IT COMES UP WITH IT AND SAYS NO ADD ONS. IM NOT SURE WHAT TO DO HERE. IT DOES SEEM TO WORK OK.

Janelle Aug 10, 2010 1:41 PM

Internet Explorer has stopped Working-What do I do?

Every time I try to load my Internet Explorer I get the following message:
Internet Explorer has stopped working.
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
Close program.

I have Windows 7 and am running Internet Explorer 8.

What do I do to fix it? I am only able to access the internet through Firefox right now.

Arun Kumar, MVP Aug 10, 2010 4:19 AM

Hi Harry,

I have a fix for common problems of IE8 on Windows 7:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Please let me know if this helped. If not, also tell me which version of IE8 and Win7 are you using - 32 or 64 bit.

Thanks,
Arun,
Signed: Tuesday, August 10, 2010, 1:52:30 PM IST

Arun Kumar, MVP Aug 10, 2010 4:15 AM

Hi Karen

Did you try the RESET feature in the IE. I feel there is some component that is preventing the IE from closing. Please open Internet Options from Control Panel. You can see the RESET button on the Advanced tab. Click it and start the browser. See if you can exit normally. Please let me know if this does not help.

Regards,
Arun,
Signed: Tuesday, August 10, 2010, 1:48:30 PM IST

Arun Kumar, MVP Aug 10, 2010 3:58 AM

Hi Pete

Regarding my post below, if you intend to use the workaround - please remember a capital "A" is different than a lower case.

Arun Kumar, MVP Aug 10, 2010 3:56 AM

Hi Pete

To be honest I never knew we could get IE8 to sort favorites manually and let it be like that. However, for your problem, there is a workaround. Normally, when I want a folder to appear in the upper part of my Outlook, I affix the ace alphabets to the folder name. For example, if I want the folder called "Clients" to stay above other folders, I would name it "A_Clients". If you think you can use this workaround, I guess your problem is fixed.

Regards,
Arun,
Signed: Tuesday, August 10, 2010, 1:29:36 PM IST

Harry Aug 10, 2010 2:38 AM

Favorites Link on Menu Bar

When I open the favorties list it won't show the link in the folder, when I hover the cursor over it. An outline of the shortcut appears, but no words? Strangely, when I enter my computer thru gotomypc the links reappear. When i leave the computer and turn off gotomy pc the links remain unseen again. Very, very strange. i have Windows 7 ultimate.

karen Aug 10, 2010 12:44 AM

ie 8

ok im so confused i have downloaded norton anti virus to hopefully secure my pc...but when i am on the internet and i try to close out my browser it doesn't allow me to do so...i end up having to go to control alt delete to close it out...what can i do please help me thx

Pete Rushworth Aug 9, 2010 4:11 PM

Management of Favorites in IE 8 (Vista)

I was previously able to move a favorite from a further down the list location up to the upper area when it was something I used more frequently. Now when I do this, the favorite item will remain in the new location only for that session. When I restart the machine, it goes back to it's alphabetic location. How can I restore the original behavior?

Arun Kumar, MVP Aug 6, 2010 11:01 AM

Hi Rajesh

I could not understand the question, I am sorry. Did you mean to say that after upgrading to IE8 or after updating (using Windows Update)? Please clarify. Also let me know the operating system you are using.

Regards,
Arun,
Signed: Friday, August 06, 2010, 8:24:23 PM IST

rajesh Aug 6, 2010 8:43 AM

IE 8 Problem

After updating IE 8, internet is not connecting, but in other browser it is working. Kindly help me to solve this problem

Arun Kumar, MVP Aug 5, 2010 4:18 AM

Hi AYAM

With ref to my post below, if you are not able to access Tools menu in IE8, open Internet Options from Control Panel to change the homepage.

Regards,
Arun

Arun Kumar, MVP Aug 5, 2010 3:51 AM

Hi AYAM

Change your home page to blank and see if it is opening properly. If yes, try typing in msn.com and see if the IE8 is still unable to load the page. Please let me know the results.

Regards,
Arun,
Signed: Thursday, August 05, 2010, 1:24:12 PM IST

AYAM Aug 5, 2010 2:55 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

res://ieframe.dll/acr_error.htm#,res://ieframe.dll/acr_error.htm#msn.com,http://www.msn.com/ hey i get this message whenever i open ie8

Arun Kumar, MVP Aug 4, 2010 3:29 AM

Hi Kevin

Please install SP2 for Vista. It contains several updates to the IE8 as well.
Is there any message appearing when you try to play video or the entire video is missing with an X being displayed?

Regards,
Arun,
Signed: Wednesday, August 04, 2010, 1:01:54 PM IST

Kevin Aug 3, 2010 10:57 PM

Embedded videos not showing

Hello Arun. I'm running Vista Home Basic (32-bit), service pack 1. After recently installing IE8, I'm not able to see any videos embedded in web pages on any site. I've tried deleting temporary internet files, and even though I know it's not the flash player (because it works for everything besides embedded video), I uninstalled it and reinstalled the latest version. I even uninstalled and reinstalled IE8. None of that solved the issue. Any advice? Thanks for your time and help.

grinder231 Aug 3, 2010 9:20 AM

hey Arun

Just wanted to tell you that since defraging I haven't had any problems at all. Of course, I probably just jinxed myself by saying that but so far, so good. I had been defraging on a regular basis but I guess I had gotten lazy and was running the analyser instead, and both the System Tools analyser and my Norton Security Suite analyser both said defraging wasn't necessary. But after doing it anyway, voila, no problems. Lesson learned. Thank you sir.

Arun Kumar, MVP Aug 3, 2010 5:16 AM

Hi Skip

Disabling all addons and enabling them one by one is the best way but will take time. If you are concerned about the RESET thing (of course, it will remove all customizations), I would say you are thinking in the right direction.
Please let me know the outcome.
Regards,
Arun,
Signed: Tuesday, August 03, 2010, 2:49:45 PM IST

Skip Aug 3, 2010 4:12 AM

IE8 browser sesion closed unexpectedly

Thank you for your answer. I've already done the "Delete Browsing History" and completed a defrag (defraggler) afterwards, so I know that wouldn't be the prob or fix. I kind of want to avoid the "reset" option because of all the changes it will do. I haven't tried to disable add-on's one by one yet. Do you think I might be able to get it fixed that way? I was reading your heading "How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load" and what it explained to do there, I also read on another site that my problem could be due to a recently installed program which was my HP all in one printer and I think that was the culprit.
Thank you again.
Skip

Arun Kumar, MVP Aug 3, 2010 2:58 AM

Hi Skip

This can be either due to temp files left on your computer or due to some corrupt addon.

To check the first, please open the Internet Options window (Tools menu) and in the first tab, check the option labelled "Delete Browsing History on Exit". Click Ok, close IE8 and reboot. Start IE8 to see if the message is gone.

If the message appears even after the above step, open Internet Options (tools menu) and go to the Advanced tab. Click the RESET button, close the browser, and reboot. Start IE8. The message should be gone.

Please let me know if this helped,

Regards,
Arun,
Signed: Tuesday, August 03, 2010, 12:31:39 PM IST

Arun Kumar, MVP Aug 3, 2010 2:51 AM

Hi Howrd

If you are talking about turning off the popup blocker, you can do so by going to Tools menu -> Internet Options. In the Internet Options, click on the Privacy tab and deselect Turn On Popup Blocker. However, I guess this is not what you want as turning it ON will give out many unwanted popups.

If you are experiencing too many popups and wish to change that settings, click on the Settings button next to the above option and in the Blocking Level at the bottom, select High. This way you can block all popups. When you need to open a popup window, you can hold down CTRL+ALT and then click on any link to open the popup Window.

Hope this answers your query,

Regards,
Arun
Signed: Tuesday, August 03, 2010, 12:24:12 PM IST

Skip Adams Aug 2, 2010 7:51 PM

IE8 browser sesion closed unexpectedly

When I first boot and use IE8 my browser I get this annoying "Your last browser sesion closed unexpectedly" when I go to open my browser. It asks me if I want to go to my last session or to a blank page.
Is there a way to fix this problem? I recently installed an HP all-in-printer but it worked fine until I removed the HP monitoring program through msconfig. I re-checked all the unchecked items I did in mscongif but I still have the problem.
Thanks for any help.
Skip

Howrd F. Manly Aug 2, 2010 12:19 PM

pop up switch

I need to change my pop up setting from ON to OFF Please help

Arun Kumar, MVP Aug 2, 2010 6:12 AM

Hi Ahmad

Can you please let me know if you are getting any kind of error message? What exactly is happening when you click on the download link?

Regards,
Arun,
Signed: Monday, August 02, 2010, 3:44:54 PM IST

Ahmad Aug 2, 2010 5:31 AM

unable to install msn live messenger

i had re-installed explorer 8 a month back after that i am unble to dowload msn live messenger. if you have some solution please help me.

mrbreezeet1 Aug 1, 2010 7:11 AM

Microsoft seurity essentials not working

Sounds like he put a "boot leg" copy of windows in it.
I had a guy wanting to sell me a computer at a flea market one time, he built them and fixed up old ones and sold them, but I asked about the original OS disk, and he said it did not go with it. Something about putting him out of work. Needless to say I did not buy the computer.
Thanks, Tony

SUNNY Aug 1, 2010 6:50 AM

Microsoft seurity essentials not working

Hi ARUN
i downloaded Window Security Essentials but when i go to intall msg came that my windows is not genuine and i need to buy geunine first... i dont know about it... i never take it to computer vendor for any kind of assistance since i bought it ..,, its been more than 3 yrs.. so i dont know wht kind of thing my vendor installed in it...
well i think i have to ask technician for it...i dont know much about computers...
THANKS for ur needful advice... i will continue to ask u abt my computer problems in future though. :) take care

REGARDS,
SUNNY

Arun Kumar, MVP Aug 1, 2010 5:54 AM

Hi SUNNY

This is an exceptional case where I cannot be of much help as I can't see your computer. However, I will recommend that you download and run Microsoft Security Essentials. It is freely available at Microsoft website and includes Windows Defender. Once you it setup, run a scan to remove malware.

Also, using IE's Tool menu -> Windows Update get on to the Windows Update site. Select Custom and then uncheck all results. Look for MSRT and check it before clicking Review and Install updates. Once MSRT is installed, please press Windows key + R to open the Run dialog box. Type MRT (Do not include "S", only MRT) in the dialog box. This will launch another updated antimalware to scan your system.

Please see if you can get access to hidden files after running the scans.

Another alternative is if you remember the file names/extensions, you can use Windows Search. Press Windows key + F to open the Search Dialog box. In the filename box, type the filename/extension and expand Advanced options. Select search Hidden and System files. Once the search returns the file, copy the material into another file and save it under another name without using the hidden attribute. This method will work only if you remember the filenames of the hidden files.

Please let me know if anything helped.

Regards,
Arun,
Signed: Sunday, August 01, 2010, 3:27:29 PM IST

SUNNY Aug 1, 2010 5:38 AM

System Restoration didnt work

Hi Arun,
i did sytem restoration but it didnt work ..19th july only date i could put the date not showing any date beyond it... yes i m using Windows XP professional OS. and yes i had got malwares month ago .. my pc suddenly restart itself since then i got the problem of sound distortion.. and some unusual things happeining with my pc.. this time my hiddne files not opening... i was using Symantec Antivirus at that time of malware or virus attack... since then i changed my Antivirus now i m using AVAST.. it always takes out malwares almost everyday .but when i go for complete scan it always take out more... i have been formatted some drives which are not opening lose all my data in them ... but now i cant formate remaining drives because i have got some many important documents in it... can u help me with this kind of problem...'

REGARDS,
SUNNY

Arun Kumar, MVP Aug 1, 2010 3:40 AM

Hi Sonny

We have an article on fixing the IE redirect problems. The link is:

http://www2.brighthub.com/adrp1b/computing/windows-platform/60039.html

Please let me know if it was any help.

Regards,
Arun,
Signed: Sunday, August 01, 2010, 1:12:38 PM IST

Arun Kumar, MVP Aug 1, 2010 3:29 AM

Hi Mrbreezeet1

E-Bay is a feature rich site - actually its too much load for any browser. So even if there is a little glitch in the browser, it will either freeze or crash. Maybe you can check it out on Google Chrome browser until you reinstall the Operating System. Once you reinstall it, I guess you will find it much easier to use IE8, MLV, and other programs. Just make sure you format (normal formal and not quick format) the system drive before reinstalling the OS. After installing the OS, drivers, and programs, I suggest you to use Macrium's Reflect - a free disk imaging software that helps you create an image of the Hard Disk for future. You can also back up your data files using Reflect and it also helps in creating a Crash Recovery Disk for both Windows and Linux.

You can find more info on Reflect by going to this link:
http://www.brighthub.com/computing/hardware/articles/60572.aspx

Regards,
Arun,
Signed: Sunday, August 01, 2010, 1:02:15 PM IST

Arun Kumar, MVP Aug 1, 2010 3:22 AM

Hi Dawn

Facebook had upgraded that site few weeks ago and ever since it has been creating problems with some of its features. This has nothing to do with the browser. It is the application fault.

BTW, would you believe the most weird problem that Facebook is creating for me? Everytime I try to use the scroll feature on my touchpad, it crashes - Says "Synaptics Touchpad encountered a problem and needs to close". I need to reboot after that so that I can get back the driver working.

I am now using TweetDeck (http://tweetdeck.com) to post and to read/respond to posts on Facebook. I suggest you too use it if you are not much into playing Facebook games. TweetDeck is a great desktop tool that allows you to post on more than 5 networking sites at a time. The only drawback is that it wont show you the games available on Facebook.

Regards,
Arun,
Signed: Sunday, August 01, 2010, 12:54:59 PM IST

mrbreezeet1 Jul 31, 2010 10:07 PM

IE8 SPE Install Windows Live mail problem

Well Thank You, So you are saying it would be OK to just run SP 2 only?
I may have to reinstall OS sometime down the road.
Right now, it is not working Too Too bad.
Funny, today I restarted the computer, then It was about an hour later, I opened WLM and it opened fine, even with Windows defender running.
As far has installing programs, I guess I can just log on as administrator in safe mode.
I know what you mean about face book, other people have had problems with facebook.
That's like I usually use Fire fox, but E-Bay will freeze up Fire Fox most of the time.
Thanks, Tony

Dawn Jul 31, 2010 4:43 PM

application in FB does not load, retries endlessly

Hi, I have a new Windows 7 desktop, using IE 8, google, no addons, and when I open Facebook there isnt a problem. However, changing to an application, such as Farmville, the page does not load, but attempts every 2-3 seconds, back and forth, never loads, and is difficult to shut down. I switched to foxfire, no problem and have used for past few months, with google, but i prefer IE.. Should I rollback to IE 7, as there wasnt any problem there. I should also add that I do not use Google Chrome. Thank you for any advise!

sonny Jul 31, 2010 9:20 AM

IE8 and other browsers

I have very similar problem, but the problem existed on all browsers (firefox, IE8, chrome). So, the problem must not be the browser itself. Basically, when i do a search from google or bing. The links that returned from search engine are listed on browser very clear with web link addresses. When you click on of the link, 90% time will not go to the listed link, instead go to other link.

Arun Kumar, MVP Jul 31, 2010 4:17 AM

Hi Sunny,

Seems the OS is corrupt or some malware is preventing it from showing hidden documents. You did not specify which operating system are you using.

If this started recently, you can fix it using a system rollback. Assuming its XP, log into safe mode (Press F8 while booting). When presented with a black screen with options, select SAFE MODE. After the computer boots, you will be presented with a screen. Click No and wait for few seconds for the System Restore dialog to open automatically (You can also access it from All Programs -> Accessories -> System Tools -> System Restore). Select a previous date when the OS was showing your hidden documents and click Next. Your computer will be restored to the previous date. Data files will not be affected with this process so you can be sure that you wont loose them.

Later, you may also download and run the Windows Defender from Microsoft website. Its free and helps in removing any malware.

Please let me know if this helped.

Regards,
Arun,
Signed: Saturday, July 31, 2010, 1:49:52 PM IST

sunny Jul 30, 2010 10:18 AM

Show Hidden Files option not working

Hi Arun... i m finding my life hard to fix the problem of not seeing my hidden documents.. it carry my passwords and many important documents.. whenever i click on show hidden files and click apply.. its not working and cursor go automatically to do not show hidden file option..
can u help me to fix the problem..
THANKS... SUNNY

Arun Kumar, MVP Jul 30, 2010 8:45 AM

Hi Wanne

If you are using the 64 bit of IE8, it wont support Flash. Adobe's site recommends 32 bit version of IE8 for browsing media sites. If the problem is occurring on the 32 bit version, I have a ready to use code for fixing several common problems of IE8 on Windows 7 (Don't go by the title of that article). You can find the code here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

While running the code, you may get an error saying "access denied". However, its just a showoff. The browser should work properly after a reboot. Note that there are four instances of "%Program Files(x86)%" in the code that you need to change to %Program Files% (please read the instructions at the above link).

Please remember that you need this only if the 32 bit IE8 is creating problems with Flash files. The 64 bit IE8 wont support them at the moment.

Please let me know if this helped.

Regards,
Arun,
Signed: Friday, July 30, 2010, 6:17:36 PM IST

Wanne Jul 30, 2010 7:26 AM

Internet freezes

Hello,
Since a long time i am having a problem with internet explorer (and also with firefox i think but less).
It freezes sometimes (most of the time when more pages are opened) but i dont know why and it happens with different sites. I use windows 7 ultimate and it keeps saying there is a problem with adobe flash player

It works fine with everything (youtube etc..) but when it freezes (which happens a lot) i have to close/ restore the pages and then it works again.

when i click on "Troubleshoot a problem with Adobe Flash Player" im redirected to uninstaller and reinstall it but that doesnt help, i tried several times.
By accident i came to your site and hope you can help cause this is getting annoying..

Arun Kumar, MVP Jul 30, 2010 6:22 AM

Hi Mrbreezeet1

I do not know the reason but sometimes SP3 creates problems on some machines. I too faced them. And then there are some weird problems that do not make any sense. Like for the past few days, whenever I try to scroll on Facebook, my touchpad crashes. It does not happen on any other site. I am looking into the connection between my computer hardware and Facebook. Wondering if there is any element on FB that's crashing the touchpad. Anyways, if you are having problems after SP3, I would say - leave it and enjoy the computing. Take care.

Regards,
Arun,
Signed: Friday, July 30, 2010, 3:55:45 PM IST

mrbreezeet1 Jul 30, 2010 5:30 AM

IE8 SPE Install Windows Live mail problem

OK I see you say "Options"
I took it as both at 1st, My mistake.
with option 1 , rolling back to sp 2 , Then I will just leave it with SP 2 only,
So you are saying I don't really even need SP 3?
Funny thing though, a short while after I wrote of the WLM problem, I was able to open WLM with no problem.
Thanks, Tony

Arun Kumar, MVP Jul 29, 2010 3:09 AM

Hi Grinder231

Guess you cleaned out the junk as well: logs, temp files etc. A Hard Disk defragmentation can also be of help, if you haven't done that for a long while.

Regards,
Arun,
Signed: Thursday, July 29, 2010, 12:42:04 PM IST

Arun Kumar, MVP Jul 29, 2010 3:06 AM

Hi Tom,

I guess you can give IE8 that much time to present you with its security features that cannot be disabled by users. :)

Regards,
Arun
Signed: Thursday, July 29, 2010, 12:39:11 PM IST

grinder231 Jul 28, 2010 4:28 PM

hey Arun

Here's what's happening now. I installed glary utilities. i was able to stop a couple of processes that I was comfortable doing so. I really liked the program. Did a system scan and fixed a lot more registry errors. I installed winpatrol too. After one of the installations, I had to restart my computer. Everything was going fine. I restarted, hit WIE, and everything froze up. I can actually right click on the tab now to close without going the CTRL-ALT-Delete route but it takes a couple of minutes to close down. When I have to do that though, a box pops up saying the program is not responding. So I click the close down thing and it will shut down eventially. It also closes out any other programs I have running that I don't want to close. And when it does that I'm left looking at my desktop.This not opening programs properly is the other half of the not shutting down problem. I'm at wits end here. My computer can run fine for a couple of days and all of a sudden I'm fighting it again.

Tom Jul 28, 2010 11:08 AM

XP and IE8

Arun,

I am now down to 15 seconds to be able to use IE8. Still very annoying but better.

Tom

Arun Kumar, MVP Jul 28, 2010 3:27 AM

Hi Mrbreezeet1

The problem seems to be with your Operating System. You have two options:

1. Please rollback to a date prior to when you installed SP3. You'll have to use System Restore for that (All Programs -> Accessories -> System Tools -> System Restore). Remember to login into safe mode for the rollback. After the rollback, check the version of your IE (Help menu -> About). If it shows IE6, its your choice whether or not to upgrade to IE8.

2. Reinstall the entire OS again. You will get a fresh IE6 that will work properly. Do not forget to backup your data (on the system drive only) before installing the OS again. Go for the Updates using IE6 Tools menu -> Windows Update. It will ask you to install SP3 first. Let the Windows Update install it. Once done, it will automatically update your IE6 to IE8 as well. The whole process will take around two hours on a 512 Kbps connection. I hope you must be having a greater speed.

Regards,
Arun,
Signed: Wednesday, July 28, 2010, 1:00:23 PM IST

mrbreezeet1 Jul 27, 2010 8:49 PM

IE8 SPE Install Windows Live mail problem

Here is what has been happening since SP3 install and IE 8 install/uninstall.
I am having problems now opening windows live mail.
Sometimes I would close any firewalls and It was OK and re open firewalls and could stay on windows live mail. Currently running windows defender, but just restarted computer, and can not open WLM. Did close windows defender, but WLM still will not open.
I do not get an error message, just the "error sound"
This has been a very frustrating time with all of this.
Also another problem since all this, is any time I try to install a new program, it says must have administrator account, or logged in as such. But it does say administrator next to my name .
I can boot to safe mode and log on as administrator, and will let me install program(s) but this
is a PITA. Again, all since SP3 install and IE 8 install/uninstall.
Wish I never would have tried to install IE 8.
Thanks, Tony

Arun Kumar, MVP Jul 27, 2010 4:14 AM

Hi Grinder231

I NEVER run the scans from any website except Microsoft. Will suggest the same to you as well as we don't know what the program does to our machines.
I would suggest you to use glaryutilities.com. Type in the Google search box using the following format:

PROCESS_NAME SITE:glaryutilities.com

Please note that there will not be any space before or after the full colon while using the SITE command. Or, You can simply copy the above and replace the process name with the process you are looking at.

Regarding the registry entries, you need not worry about that. They are some temp keys that are created by Windows. Even if you delete them using any registry cleaner, they will show up again when you start the registry cleaner again. Even the computer junk cleaner does not always remove all the files it is supposed to remove. There is no such thing as a perfect registry cleaner.

Regards,
Arun,
Signed: Tuesday, July 27, 2010, 1:44:47 PM IST

Arun Kumar, MVP Jul 27, 2010 3:59 AM

Hi Jenni

Both Twitter and Facebook did some changes to their sites recently. Most people are not able to access some Facebook utilities such as games. If you are trying to access any game and getting the message, I recommend you to test the same using any other browser you may have. If it works on the other browser, please let me know the name of the feature that is creating problem on Facebook.

If you are not able to open Facebook at all, it might be an issue with cookies. In this case, select the Privacy tab in Internet Options and Click on Advanced. In the dialog that opens, click on Override Automatic Settings. Select the radio buttons Always Allow under First Party Cookies and "Always Block" under Third Party Cookies. Select the option Always allow Session Cookies and click OK. This should fix the issue.

Regards,
Arun,
Signed: Tuesday, July 27, 2010, 1:31:41 PM IST

Jenni Jul 26, 2010 6:14 PM

Still not working correctly

Hi Arun,

I tried what you suggested and I am getting :

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GoogleT5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; Media Center PC 5.1; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)
Timestamp: Mon, 26 Jul 2010 22:15:45 UTC

Message: Object doesn't support this property or method
Line: 29
Char: 428
Code: 0
URI: http://static.ak.fbcdn.net/rsrc.php/zDXL7/hash/4c39nl76.js

now :(

grinder231 Jul 26, 2010 1:26 PM

more info

I haven't run Winpatrol yet, but I will. I Googled a bunch of processes to see what they are about. They all wanted to run a scan to see if they are ok. Do you trust these places as being clean and responsible to do this: fileinspect.com, file.net, Uniblue process Library.com. Do you trust these companies and/or which one do you recommend? And another thing. I run RegDefense on a regular basis to keep my registry clean. EVERY time I run it, there are 4 COM/ActiveX Entries that have errors. I can even run the program twice in a row, as I just did, and those errors always show up. Even though it says they have fixed them. How can I go about isolating those and figure out why that keeps happening? Thanks

Arun Kumar, MVP Jul 26, 2010 12:38 PM

Hi Tom

200 links in favorites are too many... I would rather arrange them in a separate file (File -> Export). But as you say the delay came later, do you recall adding any program or something to the computer. I feel there are some addons that are not reflecting in Manage Addons (you said you disabled all add ons). Please try to reset the IE8 and see. To reset IE8, go to the Internet Options, Advanced tab. You will see the Reset button there. This should help if there are addons that are not visible in Tools menu -> Manage Addons and are creating problems.
Please let me know the result.
Thanks.

Regards,
Arun,
Signed: Monday, July 26, 2010, 10:11:37 PM IST

Arun Kumar, MVP Jul 26, 2010 12:33 PM

Hi Grinder231

I would recommend you to download and use Winpatrol from winpatrol.com. It helps you sort out several things that include new addons to your browser and additional processes on the computer. Out of the 19, (if they are taking too much of RAM), you may google and see what are the processes related to. This way you can easily find out what they are. Additionally, Winpatrol will help you keep a check in adding more burden to your computer (by notifying and helping you disable processes). I hope this will help.

Regards,
Arun,
Signed: Monday, July 26, 2010, 10:04:00 PM IST

grinder231 Jul 26, 2010 10:22 AM

Ok Arun

I have 43 processes running. 18 listed as SYSTEM, 3 each for LOCAL and NETWORK SERVICES, and 19 listed under my name. But I'm not really sure which ones are essential and which ones I can turn off. Sorry

tom Jul 26, 2010 7:36 AM

XP and IE8

Arun,

Thank you for your reply and link to possible solutions. Most I have done but there are a few things I will try. But cut favorites? I have 200-300 favorites I use like a library.
Important points. The computer could have been started up 15 minutes ago before I start IE8 and see this delay. And I am sure this 30-45 second delay to use IE8 was not there with IE7. It is not there on Win7 computers with that many favorites. And most importantly, it was not there when I first installed IE8. The delay came some months later.
But I will try some of those others.
Thank you,
Tom

Arun Kumar, MVP Jul 26, 2010 3:22 AM

Hi Dave

I guess there are too many processes running in the computer. Please check out the Processes tab in Windows Task Manager (CTRL+ATL+DEL). If the number of processes is high (say above 50 or so), you may remove some programs that you do not need. You can also check the amount of RAM being used by the new browser under the same tab. It can also be the reason.

Regards,
Arun,
Signed: Monday, July 26, 2010, 12:54:42 PM IST

Arun Kumar, MVP Jul 26, 2010 3:15 AM

Hi Tom

Normally, the IE8 does take some time to load. Please check this article on speeding up IE8 for additional information:

http://www.brighthub.com/hubfolio/arun-kumar-m/articles/45347.aspx

Regards,
Arun,
Signed: Monday, July 26, 2010, 12:39:07 PM IST

Dave Jul 25, 2010 4:22 PM

trouble exiting programs

Since switching from the MSN browser to Comcast, I've been having problems shutting down programs. I'll hit the x in the top right of the screen to shut it down and everything hangs up. I can right click on the tab in the taskbar to close it down and it still won't close. Sometimes I'll have to hit CTRL-Alt-Delete to shut it down, and it takes quite a while to do so. And when that happens, a lime green box appears in the taskbar saying I'm using 100% CPU usage, Do you have a reason why this is happening? Thanks

Tom Jul 25, 2010 12:07 PM

IE 8 slow to startup

Thanks for your help.
I have an older XP computer used for family records. I have my home page as blank, but it does the same thing on google.com I disabled all the accelerators and plug ins but it still takes about 30 to 45 seconds before I am allowed to start browsing after starting IE8. Anything else I can do to make this wait shorter? Thanks.

Arun Kumar, MVP Jul 25, 2010 8:10 AM

Hi Jenni

Sounds like a conflict. Please open the Internet Options from Tools menu. In the Advanced tab, please click on the RESET button. This should fix the problem. Please let me know if the problem persists.

Regards,
Arun,
Signed: Sunday, July 25, 2010, 5:43:21 PM IST

jenni Jul 25, 2010 7:58 AM

This is what I get everytime I go on facebook.

I go to search on facebook, this is what I get. I've tried compatibility view all that jazz, nothing helps. Any quick solutions? Already reinstalled IE8 and I dont want to download a new browser

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; GoogleT5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; Media Center PC 5.1; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)
Timestamp: Sun, 25 Jul 2010 11:55:13 UTC

Message: Object doesn't support this property or method
Line: 25
Char: 84
Code: 0
URI: http://b.static.ak.fbcdn.net/rsrc.php/z4SB6/hash/buelgnq2.js

Arun Kumar, MVP Jul 25, 2010 3:20 AM

Hi Jerry

Sometimes we get such message for content rich sites. In such cases, pressing F5 or clicking on Refresh should load the site. If F5 too is not helping, please give me the URL so that I can check it on my end. Also, provide me details of the OS.

Regards,
Arun,
Signed: Sunday, July 25, 2010, 12:53:13 PM IST

jerry smith Jul 24, 2010 8:43 PM

cannot connect to one web site

of all my web sites,only one has stopped loading when I try to go to it.I get the message after 20 seconds that..the web address you entered could not be found.
If I go to another computer ,like yhe library I can connect.
AOL has been of no help after 3 sessions..any suggestions

Dave C Jul 24, 2010 7:42 AM

IE8 Links not working

Hi Arun, I have tried everything at least twice including re-installation of IE8 but all to no avail, I have bitten the bullet and done a fresh installation of Win 7.
Thank you very much for your help to try to sort me out.

Arun Kumar, MVP Jul 23, 2010 5:01 AM

Hi Nexuss

If you are using Windows XP, I would ask you to remove IE8 and get back to IE6 (you'll get back IE6 as soon as you remove IE8). See if the site keeps you in for two hours as the site admin says. If the IE6 is supported and can keep you in, the problem lies with the IE8 else it is a problem with the site.

If its Windows 7, its not possible to downgrade but you can use a simulation using Tools-> Developer Tools. In the Developer Tools dialog, look for the Browser Mode, select IE7 and close.

Please let me know the results.

Regards,
Arun,
Signed: Friday, July 23, 2010, 2:26:09 PM IST

Arun Kumar, MVP Jul 23, 2010 4:49 AM

Hi SEL

I am sorry am unable to find the cause for your problem. It is sure that your IE8 copy is corrupt. If you are trying to download IE8 for Google from the same copy of IE8, it may not download it properly even if it starts. I wonder if you have any other browser to download the installer. Or else, can you use any of your friend's computer to download the installer and copy it to your machine using a Pen drive or something. This way you can get the installer and once you have it. Remove the current IE8 to replace it with IE8 Optimized for Google. If you have installed any antivirus, please remember to turn it off while installing the browser.

If this too fails, I would recommend a clean installation of the entire OS (using XP installation disk to boot and to format and install a fresh copy of the OS). If you dont want to format the drive (I have a feeling that there may be more malware on your system disk), you can contact a local tech. But s/he too would do the same I guess. Please try the above recommendation of using another computer/browser to download the installer and see if we are successful in installing the IE8 Optimized for Google. Please let me know the results.

Regards,
Arun,
Signed: Friday, July 23, 2010, 2:22:08 PM IST

Nexuss Jul 22, 2010 9:04 PM

Time-stamp sites

Thanks but there's no other browser. This site is in Japanese language & provides a login through USB-key which opens login page in Internet explorer. Do you think IE8 has something to do with it, I mean is there something in IE8 which is obstructing, will it not log-out if i try in older browser?

SEL Jul 22, 2010 6:30 PM

IE 8

Thank you for your suggestions unfortunately I just tried to download IE8 Optimized for Google and it will not download it takes me to the dowload page where there is a button that saying Accept and Download and when I click it the pc does nothing. I also reset the settings prior to this in the internet option and that did not work either.

Arun Kumar, MVP Jul 22, 2010 2:01 PM

Hi Dave

I am sorry I forgot its Win7. You have to go to the Control Panel -> Programs -> Uninstall a Program. In the Task pane, click "Turn Windows Features On.." When the list of Windows features appear, you need to clear the check box against IE8. You may receive a warning message. Click yes and reboot. This will uninstall IE8. As you said, IE8 for Google will not install on Windows 7. You have to get the installer from Microsoft itself. Please turn off the antivirus before installing the browser. This should help.

Regards,
Arun,
Signed: Thursday, July 22, 2010, 11:33:57 PM IST

Dave C. Jul 22, 2010 12:55 PM

IE8 (Again)

Sorry for being so much trouble, I appreciate your help very much. I have tried uninstalling IE8 but there is nothing showing in the control panel programs section. All other programs are listed but not IE8. The IE8 optimised for Google is only for XPsp2 and Vista.
So, apart from a big axe, how do I remove IE8? Perhaps as Forrest Gump would say, I am being as stupid as stupid is.
Thank You.

Arun Kumar, MVP Jul 22, 2010 12:23 PM

Hi SEL

Wonder if you tried the RESET option. Open Internet Options in Control Panel and select Advanced tab. Click the RESET button and restart. You should be able to use IE normally.

If the above doesn't work, I recommend a complete reinstall of the IE8. Download the installer for "IE8 Optimized for Google" (just search and you will get the link). Remove the current edition of IE8. Turn off the firewall and antivirus, if any. Run a computer and a registry cleaner. Install the IE8 using the installer.

This should fix the problem. Please let me know if the problem still exists.

--
Best Regards,
Arun Kumar, MVP
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Thursday, July 22, 2010, 9:56:14 PM IST

SEL Jul 22, 2010 11:48 AM

Can't get certain web pages to display

Hello, I have Windows XP and IE 8. In the last couple days I have removed a few viruses from my pc using malware and it appears the viruses are gone. I installed Verizon Security Suite but it did not work properly and I had to uninstall it. Once I uninstalled it I tried to go to my hotmail acount to download the link to reinstall the security suite that Verizon sent me but now I can get to msn fine but when I click the Hotmail link it just goes to a blank screen (no login, no graphics totally blank) this happens too with my work email which I can access from my home pc it is an https address but nothing diplays on it except for the folder icons like Inbox, Sent, ect. (work email is Outlook) the page where the emails should be displayed is blank and just says loading.... at the top. I have tried a million different things that I found on the internet. A whole bunch of internet option settings, truning off firewalls, I am at my witts end!!! I have no virus protection installed on my pc and I have even turned off windows firewall but still can't get to any email. Any suggestion would greatly be appreciated as I am about to toss this pc out the window!!!

Arun Kumar, MVP Jul 22, 2010 8:07 AM

Hi Dave

The only option I can think at the moment is a clean reinstallation of IE8. If you want to go ahead, please remove it using Add/Remove programs. Run a registry and system cleaner. Before installing IE8 again, please turn off the anti virus and firewall. This should fix the problem.

You may also want to check out the "IE8 optimized for Google". It is the same Microsoft IE8, tweaked for Google features. You can download it from http://www.google.com/toolbar/ie8

Regards,
Arun,
Signed: Thursday, July 22, 2010, 5:39:39 PM IST

Dave C Jul 22, 2010 7:58 AM

Links still not working in IE8

Thanks again for prompt reply. I have tried rebooting. I have tried downloading file again. I have tried running file with internet open and with internet closed. I have no problems when using Google Chrome.

Arun Kumar, MVP Jul 22, 2010 6:37 AM

Hi Dave

You will get the message "error: access denied" but when you reboot, the IE8 should be able to work properly. Please run the script again and reboot even if you get the message. Then try to use IE8 and let me know if the problem still exists.

Regards,
Arun,
Signed: Thursday, July 22, 2010, 4:10:00 PM IST

Arun Kumar, MVP Jul 22, 2010 6:35 AM

Hi Nexuss

The only other reason I can think of is that the "Always clear browsing History on Exit" is selected on the General tab of Internet Options. Please check it and if checked, click on it to uncheck it.

If this too does not solve the problem, I would recommend you to use another browser and see if you are able to store the login info. If not, the problem might be with the website.

Regards,
Arun,
Signed: Thursday, July 22, 2010, 4:07:42 PM IST

Dave C Jul 22, 2010 6:13 AM

Links not working in IE8

Thank you for the swift response, however, when I try to run the file as administrator the sequence starts but I get "access denied" message. I am logged in as administrator.

Nexuss Jul 22, 2010 5:19 AM

Time-stamp site

No it didn't help. Do you have some other suggestion,please? Ta

Arun Kumar, MVP Jul 22, 2010 3:40 AM

Hi Nexuss

I guess it is a cookie problem where cookies are either not enabled or the settings are too high.

I recommend you to go to the Security tab on the Internet Options (Tools menu) and click "Reset All Zones to Default". Then on the Privacy tab, click Advanced. Click on "Override Automatic settings". Set "Always allow first party cookies" and then "Block all third party cookies". Finally, click on "Always allow Session Cookies" and click OK. This should help.

If you are still facing problems, check out the Advanced tab in the Internet Explorer dialog and click the last button labelled RESET. Please let me know if this helped.

--
Best Regards,
Arun Kumar, MVP
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Thursday, July 22, 2010, 1:12:57 PM IST

Nexuss Jul 22, 2010 1:02 AM

Time-stamp sites

I can't be sure but maybe this is IE8 problem. Can you advise please if the website asks me to login every 10 mins. when i don't use it. The site administer says that they have set 2Hrs. log-out time in their program.

Chris Jul 21, 2010 6:43 AM

IE8 now works fine

well I was having a nightmare day as my wife NEEDS Internet Explorer (IE) for certain web addresses she uses, so I had to resolve what I thought was virus/Trojan infection.
In the end after reading the first few advises here it became apparent that it was me when I accepted Adobe update of PDF reader and add-on.
After sorting that out IE8 is now OK for the wife (Thank good life can go back to normal).

MrA your advice to delete etc for all those that are trying to use Microsoft products just doesn't seems all that helpful.
while I dont know your situation and it maybe just anti MS there are people across the world that are forced by certain services providers to only use IE, while I dont like that idea we only use IE for those certain web site and FF for all the rest. (saying that FF can use a bit of system resources, but I've yet to see it slow down. Safari seems the lowest on resource use but once you have multiple tabs open does tend to slow down)

simonbrew Jul 21, 2010 6:37 AM

Frozen IE8 - now unfrozen - thank you!

Just to say many thanks - Control Panel/IE/Advanced/Reset did the trick, and much easier than other options elsewhere in this thread.
Pure genius..!

Arun Kumar, MVP Jul 21, 2010 3:10 AM

Hi Simon

Seems a conflict among the IE8 components. Please open the Internet Options from Control Panel. Reach for the Advanced tab and click on the RESET button. Restart the browser. This should help.

Please let me know if the problem persists

Regards,
Arun,
Signed: Wednesday, July 21, 2010, 12:43:17 PM IST

simonbrew Jul 21, 2010 2:33 AM

IE8 freezes for one user, OK in safe mode

Hi - .thanks for this very helpful article.
I have XP/sp3 system with IE8 & all fixes. IE8 has worked OK for several weeks but recently it won't load correctly. If you click on the IE8 icon, the hourglass comes up but eventually goes away and IE8 window does not appear.
In safe mode IE8 is OK and if another ID uses IE8 in normal (not safe) mode, it is also OK. So there must be a problem with my ID's IE8 settings - but which ones? I have tried disabling add-ons - no difference.
Any ideas please?

Arun Kumar, MVP Jul 20, 2010 2:26 PM

Hi Maja

The CTRL + H Option should give you entire history. Please check if the option "Delete Browsing History on Exit" is not checked in Internet Options. You can get to Internet Options through Tools menu and the "Delete Browsing.." checkbox is present on the General tab (the first tab).

Regards,
Arun,
Signed: Tuesday, July 20, 2010, 11:59:03 PM IST

Maja Jul 20, 2010 11:55 AM

restricted history

Hi! How can I make that history (ctl+h) of my IE8 gives me option of yesterdays and last seven days and two weeks history, and not only for today?

Arun Kumar, MVP Jul 19, 2010 9:52 AM

Hi Dave

It is a common problem on Windows 7. I have a ready to use fix for correcting it. Please check this out and let me know if it helped:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

Regards,
Arun,
Signed: Monday, July 19, 2010, 7:25:08 PM IST

Dave C Jul 19, 2010 8:04 AM

Links not working

My wife is using Windows 7 with ie8 but when she clicks on any links in her emails nothing happens. This problem only happens on her main computer and not on mine or the laptop.
You mention uninstalling ie8, but how can I do that?
Thanks.

MrA Jul 14, 2010 4:13 PM

ie8 Solution

For all the time we have spent trying to fix it I will no longer spend time on it. I can only recommend deleting it and moving on, unless someone wants to pay me for hours spent debugging the buggy release by MS. The same applies to MS Money, soon to be gone because even MS can't fix it. Even OpenOffice is looking better and performing better that the update from Office 2003 to Office 2007 and even the one to Office 2010.

Arun Kumar, MVP Jul 14, 2010 3:29 AM

Hi SUNIL

Could you please give me more details on the problem: if the IE8 is closing, freezing, and if it is giving any kind of error message. Also, please let me know if you are on any network.

Meanwhile, you can also try opening IE8 in safe mode and checking out if the sites open. To open IE8 in safe mode, please right click on the IE8 icon and select "Start without Add Ons". If you are able to access the sites in safe mode, there is an addon conflict. In such case, open Internet Options in Control Panel, go to the Advanced tab and click on the RESET button. Restart the browser and you should be good to go.

Please let me know the results.

Regards,
Arun,
Signed: Wednesday, July 14, 2010, 1:00:05 PM IST

SUNIL GOSWAMI Jul 14, 2010 12:04 AM

IE8

I AM USING IE8 ON WINDOWS XP. WHILE BROWSING I COULD NOT OPEN SOME SITES
LIKE NDTV , NOKIA .
WILL PL.,GUIDE ME TO SOLVE THE PROBLEM.

Arun Kumar, MVP Jul 11, 2010 3:24 AM

Mr Breezit and MrA

I would reiterate a clean reinstall of IE8 should solve the problems. Just remove the IE8 and run a computer cleaner and then a registry cleaner. Download "IE8 Optimized for Google" (Run a search and you will get this Google tweaked version of Microsoft IE8). Shut down antivirus and firewall. These done, use the IE8 installer to install the IE8. When prompted for updates, say YES. Depending upon your last Windows updates, the IE8 may install within 20 minutes and should be ready to use. Alternatively, instead of using the installer, use Tools-Windows Update -> Custom Install to install Microsoft's untweaked IE8. In either case, make sure you have the antivirus OFF.
Hope this helps,

Regards,
Arun,
Signed: Sunday, July 11, 2010, 12:55:36 PM IST

MrA Jul 10, 2010 10:16 PM

delete ie8

delete the whole thing. It raises hell everyone.

mrbreezeet1 Jul 10, 2010 8:10 AM

IE 8 No address bar, No menu bar, etc

Thank you for your help thus far.
I have decided to just forget IE 8, as this problem has caused me great frustration.

As stated ,FF is still working pretty good with SP3, Did hang once, But was on E bay??
Seems to be the only site now having the trouble with FF.
I have rolled back To IE 7, and use Fire Fox most of the time, and use IE 7 If I want to go to e bay.
Thanks, Tony

Arun Kumar, MVP Jul 10, 2010 3:55 AM

Hi Raghu

I guess there are some conflicts among addons. Please click the Reset button located on the Advanced page of Internet Options (under Tools Menu). This should solve the problem.

Regards,
Arun,
Signed: Saturday, July 10, 2010, 1:26:50 PM IST

raghu Jul 10, 2010 12:46 AM

internet explorer doessnt close

explorer window doesnt close i have to restart when ever it stucks is thereany sol reply to my id raghuienapudi@gmai.com

mrbreezeet1 Jul 3, 2010 7:35 PM

Hate to say this......................

But,
Don't feel we should be having all this trouble with IE.
FF is still working pretty good with SP3, Did hang once, But was on E bay??
Thanks, Tony

Arun Kumar, MVP Jul 3, 2010 1:40 PM

Hi Carl

Sounds like an corrupt IE8. I recommend you backup your Favorites (File menu -> Export) and uninstall the browser. Turn off the antivirus and firewall and then install the IE8 again. This should fix the problem.

Regards,
Arun,
Signed: Saturday, July 03, 2010, 11:12:10 PM IST

Carl Jul 3, 2010 12:13 PM

IE 8

Google is my homepage. Lately when I open IE 8 I see black squares in some of the menus. Some of the icons are showing, but some of them are not.

Adam Jul 1, 2010 2:00 PM

IE8 & Outlook

OK. Thanks Much

Arun Kumar, MVP Jul 1, 2010 11:50 AM

Hi Adam

You do not need to change Outlook settings after upgrading to IE8. You need not change settings of any other product too. At this point, I would suggest you to go for a rollback to the date when you changed your Outlook settings. You need to use System Restore to do this. If the rollback does not help, please let me know your OS and Office details (version etc) so that I can assist you better.

Regards,
Arun,
Signed: Thursday, July 01, 2010, 9:22:02 PM IST

Adam Jul 1, 2010 11:37 AM

IE8 & Outlook

Do you have to change any settings in Outlook when you upgrade to IE8? Did so and now Outlook can't find my POP3 server for out bound email

Thanks

Arun Kumar, MVP Jul 1, 2010 10:51 AM

Hi Rob

Please try to log in into safe mode as admin (Press F8 while booting) and try the IE8 Reset. If you still get the same message, go for the system rollback using system restore (in safe mode). Restore it to a date before the problem started appearing. If you can now open the Internet Options, disable the antivirus and use Tools menu in IE8 -> Windows Update to install the critical updates. This should fix the issue.

Regards,
Arun Kumar,
Signed: Thursday, July 01, 2010, 8:21:51 PM IST

Rob S Jul 1, 2010 8:11 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Thanks for the quick reply Arun. I can't get into Internet Options; everytime I click it I get a restriction message saying - "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator"

Arun Kumar, MVP Jul 1, 2010 7:33 AM

Hi Rob

I would suggest an IE8 Reset here. The Reset button is available on the Advanced tab of Internet Options under Tools menu in the IE. Please click the button, close the browser, and restart it. This should fix the problem.

In case you still face it, I suggest you go for a rollback - Use System Restore to rollback your computer to a date prior to when you installed the updates. After the rollback, the IE8 would work normally. Please check and let me know. If you wish to install updates again, turn off the antivirus and install the updates to stay on the safe side.

Please let me know if this helps.

Regards,
Arun
Signed: Thursday, July 01, 2010, 5:04:48 PM IST

Rob S Jul 1, 2010 7:15 AM

problem!

Hi everyone, I bought a laptop off a friend yesterday and it was working perfectly well with the internet until I installed the latest windows updates. The laptop automatically reset itself after this process was complete but now I'm having problems with the internet; it won't let me enter anything in the username and password boxes on my facebook and hotmail accounts. Any ideas what could be causing this?

Arun Kumar, MVP Jun 30, 2010 7:49 AM

Hi Kumar

Please use system restore to rollback before the date when the problem started. You should be able to access McAfee. Remove it and then Install IE8. Once you have installed IE8, install McAfee again. This should help.

If you still face problems, check out the following fix for correcting most problems related to IE8 on Win7:
http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

If this too does not help, I think you should contact McAfee support or a local technician as I am unable to picturize your computer from here.

Regards,
Arun
Signed: Wednesday, June 30, 2010, 5:20:02 PM IST

kumar Jun 30, 2010 7:33 AM

McAfee Total Protection 2009 - IE8 Clash

Thanks Arun for your response.. However, I was not able to unistall that also.. whenever I am trying to access McAfeee, I am just able to see one blank white page..Not sure whats happening.. I am unable to uninstall also...Any suggestions??

Arun Kumar, MVP Jun 30, 2010 3:48 AM

Hi Kumar

It does seem like some conflict. I suggest you uninstall McAfee and reinstall it again. This should get it going.

Regards,
Arun,
Signed: Wednesday, June 30, 2010, 1:19:46 PM IST

kumar Jun 29, 2010 12:13 PM

McAfee Total Protection 2009 - IE8 Clash

I have McAfee Total Protection 2009 installed on my system, My OS is Windows 7..My antivirus was working fine till the time I set up my IE 8 .. from then on, I am not able to access McAfee.. Is there anything wrong with these both runnin together??? I just installed my new OS Windows 7..

Arun Kumar, MVP Jun 28, 2010 3:53 AM

Hi Mrbreezeet1

Wonder if some addon is interfering with the browser. Please right click on the IE icon and select "Start without Addons". If it comes out well, Perform a reset (Tools menu -> Internet Options -> Advanced Tab -> Reset). You can later isolate the addon using Tools menu -> Manage Add Ons (Turn off all add ons and enable them one by one to find out which is the problem).
But if addons are not the problem, I would recommend you go to the Windows Update site (Tools menu -> Windows Update) and install all critical updates (Express Install option on the website). Once done, reinstall IE8 and see if it comes out as it should.
Please let me know the results

--
Best Regards,
Arun Kumar M.
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Monday, June 28, 2010, 1:24:40 PM IST

mrbreezeet1 Jun 27, 2010 6:47 PM

Re IE 8 No Address bar No.........ETC

Sorry, But just to add,
And just now open IE 8,
Back to the transparent gap at the top, and no address, menue, favoriets bar. and No tabs option.
Guess 8 for some reason just won't work on my system
Thanks, Tony

mrbreezeet1 Jun 27, 2010 6:23 PM

Re IE 8 No Address bar No.........ETC

I just now opened IE 8 and this time It looks normal, except I have no menu bar.
Right clicking at the top shows menu bar checked, but you can not un check/check it, it just stays checked,
That's what it did the 1st time I opened it today after installing IE 8.
Thanks for the suggestions thus far.
Tony

mrbreezeet1 Jun 27, 2010 2:49 PM

Re IE 8 No Address bar No.........ETC

Well I am very fed up with all this to say the least.
I did all of the aboue steps in the order you said.
When I then installed IE 8 with google, I had an address bar, no transparant window, but I had no menu bar. I ran MS fix it 50157 again and re started, back to no address bar, the transparant window, no menu bar etc.
Ran fix it again, and when clicking in the "tell me more about MS fix it, " the window (IE) opened and all seemed fine.
But as soon as I closed the browser, and reopened, I was back to the transparant window, no menue, address bar, no favorutes bar, etc.
Don't know what else to do. Windows defender is still coming up clean.
Thankas, Tony

mrbreezeet1 Jun 25, 2010 9:39 PM

IE 8 NO Address bar, etc

Funny thing still *SO FAR* FF is working without a hitch??
Maybe the "Partial" SP 3 DL helped some how, I don't know??
Thanks, Tony

Dino Jun 25, 2010 8:25 AM

IE8 Hangups / freezes

I too had problems with IE8 hanging up / or freezing on me. Giving me that "missing address bar" when initially loading (it cleared when I open another tab and then returned to my first). I additionally had the problem of when I first booted up, I received the message that my browser had closed unexpectedly (when it had not) and gave me the option of choosing either my home page or the page that was unexpectedly closed (my homepage...hmmm?)

Well, to make a long story short, I found that if I disabled ACR (Automated Crash Recovery) All my problems went away!

It appears that IE8 tries to remember stuff so that it can recover your session should you have a system or / IE8 crash. While some may have "need" for that feature, I can't imagine too many instances that would personally benefit me.

(Tools - Internet Options - Advanced - under browsing: uncheck "enable automatic crash recovery" - Okay)

close and reopen your browser (or reboot)

Hope this helps someone.

Arun Kumar, MVP Jun 25, 2010 4:06 AM

Hi Mrbreezeet1

You need to let the rollback complete before proceeding. It wont make much difference if you install it in safe mode. The best method is to turn off the antivirus and firewall before installations.

Regards,
Arun Kumar,
Signed: Friday, June 25, 2010, 1:37:38 PM IST

mrbreezeet1 Jun 24, 2010 7:42 PM

SP3

I wonder if I would be better off with the full download , It is like 316 MB.
I stopped the install and restarted, and it did a "roll back" but said it was a 2 part roll back, and it needed to do part 2 the next time I restart.
Do I need to do the 2nd part of the roll back before I reinstall and would I be better off with the 316 MB version full download? What about installing in safe mode, is that a good/better choice?
Thanks again, Tony

mrbreezeet1 Jun 24, 2010 5:39 PM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Arun Kumar,
I ran windows defender and MSRT and both came up "clean".
When I uninstalled sp 3 and re started, somehow I lost my video driver, tried to update but it said it was current, anyways, I uninstalled my video card and searched for new hardware, and it found the drivers, and reinstalled. That part is OK . Then I uninstalled IE 8, and when I restarted, it was trying to do some update?? Not wanting to update at this time, I tried to shut the system down, but it would not let me, so, might not be a good Idea, but I pulled the power plug, and restarted. Started to update again, and a warning not to un plug or shut off computer, it would shut off itself. It installed 33 updates.
This AM I found the SP 3 update, and installed it before I went off to work.
10 hours later, it is still installing?????
This don't seem right.
Not sure weather to shut it down or not. It says it is updating my system, below that it says, "installing files" Progress bar is about 1/2 way across.
Task manages says "running" does *NOT* say not responding.
Again, this does not seem right to me??
Thanks, Tony

Michael McCormick Jun 24, 2010 5:18 PM

Page File

Another item to look at is the possibility of the page file or "swap file" being corrupt. This is evidenced when almost every program including IE8 and even shutdown results in the "Instruction at xxxxxxxxxx referenced memory at xxxxxxxxxx" type messages. Simple reinitializing the page file may fix this issue.

Arun Kumar, MVP Jun 24, 2010 3:41 AM

Hi Fred

I have a common fix for several problems related to IE8 on Windows 7. Please find the ready to use fix here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

It may say "access denied" but please proceed and reboot. The problem should be fixed. Please let me know if it persists.

--
Best Regards,
Arun Kumar M.
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Thursday, June 24, 2010, 1:11:41 PM IST

Fred Jun 23, 2010 6:25 PM

non responsive

some links will open some will not and get error on page at bottom left screen.

Running w7 & ie8

mrbreezeet1 Jun 23, 2010 7:09 AM

Re IE 8 No Address bar No.........ETC

Thanks, Arun Kumar M

Yes, I Did try right-clicking on the empty space below title bar? It did not give me options to select Menu bar, Address bar etc.
All I get is the menu like if you click on the very top of the window, Restore, Minimize ,Close,
I will do as you suggested, Yes I have read that sometimes you must have SP 3 installed before
IE 8.
I will run the cleaners too, but I thought IE 8 checked for mal ware as part of the install, it said it was at least.
I do run the Comodo registry cleaner pretty often.
I don't see anything about "Google" on the IE page either, But the Install exe I downloaded said it was the Google optimized one, and it was ~ .5 MB larger that the other one, so I assume it is.
Funny thing too, after installing SP 3 Fire fox has not stalled yet, although I have not run it that long. I heard FF uses a lot of memory and CPU, that's why I wanted to try IE 8.
Like I said too, IE 8 was working fine till It did that last up date. I Uninstalled that up date AFAIK according to the Add/Remove program date.
Oh also I tried updating the video driver, but no joy either.
Thanks, Tony

Arun Kumar, MVP Jun 23, 2010 3:46 AM

Hi mrbreezeet1

The screenshot really looks odd with title bar there but no address bar or menu. Did you try right-clicking on the empty space below title bar? It should give you options to select Menu bar, Address bar etc.

I also suspect a malware as you said Firefox is also freezing. Would recommend a scan for malware. Please download MSRT from Windows Update site (Through Custom Install on the website). Click on Start -> Run and type MRT to start the scan. This should fix any known malware. Alternatively, you can download Windows Defender (free), which is more powerful.

Right now, I suggest the following:
1. Remove the Service Pack 3
2. Remove IE8
3. Turn off the antivirus and firewall.
4. Run a computer cleaner that cleans registry, computer cookies etc (CCleaner or Comodo System Cleaner are free to use).
5. Reinstall SP3
6. As you might have the installer for "Google version of IE8", double click on it to run the installer. When it asks if you wish to update, say NO.
7. Once the installation is complete, turn on the antivirus and firewall. See if the IE8 is still transparent. If yes, right click on any empty space below the title bar. You will get options to check on Menu bar, Favorites, Address bar etc so that they are visible.

This done, please let me know the results.

--
Best Regards,
Arun Kumar M.
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Wednesday, June 23, 2010, 1:17:08 PM IST

mrbreezeet1 Jun 22, 2010 9:22 PM

Re Link to IE 8 screenshot

I restarted my computer and was able to upload.
Note also this is not a "full screen issue" IOW pressing F11 does not correct it.
Forgot to mention, I am running XP home, P IV 1.8 GB processor, 512 Ram, SP3.
I think SP 3 was ready to be installed in the system tray, and it was installed at the same time I
1st installed IE 8.
Thanks, Tony

http://i217.photobucket.com/albums/cc268/mrbreezeet1/IE8ScreenshotYahoo.jpg

mrbreezeet1 Jun 22, 2010 9:01 PM

IE 8 Wierd problems, no menu bar no address bar,no tabs,etc

Hi
I installed IE 8 this Friday past, and when I 1st opened it, I had this problem.
Like the title says, I had no address bar, menu bar,( File, Edit, View,History, etc) no tabs, no <----> (back/forward.
Also if I right clicked a link there was no "open in new tab" in the drop down list. If I used the center scroll button to click on a link, it opened in a new window.
And here is the funny thing too, there is like a clear window at the top of the page where these things should be, and you can actually see the desktop behind the IE window.
I have included a link to a screen shot of this.
I must have some kind of java error, I cant get nothing to upload on 2 sites, I will try later with the screen shot.
I searched on line (using fire fox) and found the program "Microsoft Fix it 50157, and ran that and re started the computer, and all seemed well till Sunday night/ Monday AM the system decided to do a up date and my computer was automatically re started.
Well you guessed it , back to the same problem.
2 hours fooling around with MS free tech support and still no go. He finally wanted me to un install IE 8 and re install it. But the install window was just empty. So I think he was getting tired of this case and told me to try to install it and they would call back in an hour.
They called later that day and I told them I had just been using IE 7 and would try to reinstall IE 8 later. Well I did get it to install, but still the same trouble.
I saw your advise about IE 8 optimized for google and uninstalled 8 again and tonight installed the google version. I got it to install in safe mode.
I was kind of liking the look of 8, but of course cant use it like this.
I did like fire fox too, but it had been giving me trouble of hanging when clicking a link in a new tab, and had not been able to fix that either, although it seems others are having this trouble.
Thanks, Tony

Arun Kumar, MVP Jun 22, 2010 5:56 AM

Hi Aleynary

I have a common fix for several problems related to IE8 on Windows 7. Please find the ready to use fix here:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

It may say "access denied" but please proceed and reboot. The problem should be fixed. Please let me know if it persists.

--
Best Regards,
Arun Kumar M.
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Tuesday, June 22, 2010, 3:27:40 PM IST

Aleynary Jun 22, 2010 5:41 AM

Internet explorer is not working

Hi. I have windows 7 and internet explorer is not working. When I try to open it, I can see that he is looking for the home page, but just for a few seconds, then it's close.

I don't know what should I do. Could you please help me?

Arun Kumar, MVP Jun 19, 2010 3:08 AM

Hi Uriel

First you need to isolate the problem if it the applet/script or IE. To do this, please install Firefox or any other free browser and see if it works. If no, problem might be with the script or the server. If the other browser is able to upload the script, please get back to me with OS details.

Thanks,
Arun Kumar,
Signed: Saturday, June 19, 2010, 12:39:13 PM IST

Uriel Esparza Jun 18, 2010 4:15 PM

I have a user with one problem

When she tries to run a applet to upload file to a Server Java Application

Te instruction at "XXXXXXXX" referenced memory at "XXXXXXXXXXX". The memory could not be "written".

Do you kno

Arun Kumar, MVP Jun 17, 2010 3:46 AM

Hi Pavithra

Can you please click the "compatibility button" next to the address bar and let me know if the problem still exists?
Thanks

Arun Kumar
Signed: Thursday, June 17, 2010, 1:17:18 PM IST

pavithra Jun 17, 2010 2:01 AM

how to fix dropdown problem in IE 8

Sir, i did one site in all the browser it is working properly but only in IE8 the dropdown txt is going out of that block. please suggest me...

Arun Kumar, MVP Jun 16, 2010 12:01 PM

Hi Prince

This is normally attributed to the antivirus and firewall. I suggest you turn off both of them before installing IE8. This should fix the issue.

Arun Kumar
Signed: Wednesday, June 16, 2010, 9:32:35 PM IST

prince Jun 16, 2010 10:06 AM

installing internet explorer 8

my internet explorer 8 setup takes too much time to get it installed one day i start it but it did not get installed in 3 hours also. please help me.

Arun Kumar, MVP Jun 15, 2010 11:53 AM

Hi Ramesh

Thanks for sharing.
Feeling glad that I was able to help. :)

Arun Kumar,
Signed: Tuesday, June 15, 2010, 9:24:08 PM IST

Ramesh Iyer Jun 15, 2010 8:47 AM

Resolved IE8 issues....due to A/v

Hi Mr. Arun Kumar,

Thanks for this detailed article. I discovered that the IE8 on my Win'7 based sys was unstable due to an a/v add-on (anti-phishing add-on). After disabling the same, I am able to surf without the hick-ups now. I use BitDefender IS 2010 (licensed) which perhaps is not in tune with Win 7 &/ IE8. Thanks for your suggestions.

Ramesh Iyer

Arun Kumar, MVP Jun 12, 2010 4:08 AM

Hi Nishant

You did not mention the operating system. Facebook is giving problems on Win7 even since it got a facelift. If you are using Win7, this ready to use fix should help you:

http://www.brighthub.com/hubfolio/arun-kumar-m/media/p/62303.aspx

--
Best Regards,
Arun Kumar M.
http://dreams-central.com
Twitter: @DreamsCentral
Signed: Saturday, June 12, 2010, 1:38:51 PM IST

nishant Jun 12, 2010 2:43 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

hey arun .. i jst wanted to know tht ... m using ie 8 nd it is not helping me out to open facebook site ..
it is showin that .Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience..
what shoud i do ?????

Kevin Jun 11, 2010 2:25 AM

RE: How to Repair Internet Explorer 8: What to Do When IE 8 Freezes or Fails to Load

Arun,
I have discovered that the antivirus program on my computer is causing the problems with IE8, I wish I had comprehended the article written above sooner! I appreciate the help and advice!
Thank you very much!
Kevin

Arun Kumar, MVP Jun 10, 2010 11:56 PM

Hi Jitesh

Here are some tips to speed up your IE8:

http://www.brighthub.com/hubfolio/arun-kumar-m/articles/45347.aspx

You should also run a full computer cleaning scan: registry and junk files. If you need a good software to clean your computer, you can download the free CCleaner or Comodo. I use both in combination for total cleaning. Make sure you create a system restore point before cleaning.

This should help. If not, please let me know about the black screen in details so I can help further.

--
Best Regards,
Arun Kumar M.
http://dreams-central.com
Twitter: @DreamsCentral
Facebook: http://www.facebook.com/DreamsCentral
Signed: Friday, June 11, 2010, 9:27:20 AM IST

jitesh thakkar Jun 10, 2010 9:45 AM

slow

Dear sir,

I have XP Professional and explorer 8 , it is working very slow my computor is p3 and explorer is very slow and whle shut down the back ground screen should go black in colour but now it is not going so wht should i do

Ramon Jun 8, 2010 12:00 PM

It did work

Thanks Arun, I had done that right after I left you the message. First I uploaded Mozilla Firefox and found that although it is a nice program, the areas I am used to running and other parts are missing. So I will keep it for the future. Then I removed a lot of the add-ons, including disabling the Ask add-ons and it seems that all is back to normal. Happy to have gotten rid of all the clutter. I just find that it is running a little slow. But over the next few days I will find out whether the pesky "cannot load page" and all those things, and especially the errors and reporting and all seem to have gone away. Funny, but I had learned that once I saw the error I would close it out, run it again and all would be fine, until the next page, etc. A lot of weird stuff. Thanks, anyway, for the advice.

Arun Kumar, MVP Jun 6, 2010 11:56 PM

Hi Ramon

A RESET of the IE would solve the problem in many cases. Please try it and let me know.
--
Arun

Ramon Jun 6, 2010 12:43 PM

Cannot Access

For the longest time I kept getting the "Cannot access website" etc page whenever I used Explorer. It started happenening, and then I noticed that if I started the access again I got through. Most of the time it also did a error reporting. Anyway, I had to switch over to Firefox and it seems that I no longer have the issue. The previous was IE* with BING. Anyone else have that problem and know how to get rid of it?

Kevin Jun 5, 2010 9:54 AM

IE 8 Favorites using Windows 7

Arun,
Thank you for replying! I cannot change the target for the favorites I add! The favorites (or links) that were defaulted (or installed) by the company that built the computer and installed the software, work fine, and when you look at their properties there is a "shortcut" tab (in properties) that allows you to edit the target. However when I create a new favorite, the link appears in favorites (bar and tab) but when you look at their properties there is no "short cut" tab to edit the target! Weird eh!? I have even tried copying the existing link and putting in my own target (a site I want to add) it won't allow me to change the target!
I have since installed Google chrome. I still don't want to give up on IE8, but the "uninstall" or "fix" seems to be a difficult process.
Thanks again Kevin

Arun Kumar, MVP Jun 3, 2010 5:29 AM

Hi Garry

I faced the same problem when I installed IE8 with MSE turned on. I had to reinstall the entire OS again. You can try logging into Safe Mode (Press F8 while booting and from the boot menu, select safe mode). Though I doubt it, but if you are lucky, you might get to system restore to restore your computer.

If that too is not accessible (as in my case), there is no option but to reinstall the OS. It is always better to create a disk image after you install the OS, drivers, and programs. If you do not have a disk imaging software, you can check out FREE Macrium Reflect here:
http://www.brighthub.com/computing/hardware/articles/60572.aspx

Having a disk image will save you from future problems. And if you install IE8 next time, please turn off the Antivirus before installation. I believe it is the reason why your system crashed.

--
Best Regards,
Arun Kumar M.
Twitter: @DreamsCentral
Signed: Thursday, June 03, 2010, 2:59:27 PM IST

Garry Russell Jun 3, 2010 5:15 AM

IE8 Download crash

Hi Arun
I downloaded IE8 and it crashed my computer, I have Windows XP, after the download the computer required restarting, upon restart the computer no longer has an explorer bar, start button or any desk top icons. I also cannot right click on the desktop. The only wat I can access the computer is with Ctrl, Alt,Delete and running the task manager, File and new task. I have contacted Microsoft and the techs seem to have given up. Two weeks with a partially functioning computer is becomming annoying. Please if you have any advice that doesnt involve me reformatting my PC I would greatly appreciate it.
Thanks in advance.

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