Troubleshooting and Reinstalling Internet Explorer in Windows XP

Article by Arun Kumar, MVP (28,725 pts )
Edited & published by Heather Marie Kosur (21,576 pts ) on Apr 29, 2010
Related Guides:Internet ExplorerWindows XP

Problems with browsing may require a reinstallation of Internet Explorer. The process of reinstalling IE differs slightly with the version of the browser. This article takes a look at avoiding reinstallation before explaining how to reinstall Internet Explorer on computers with Windows XP.

Troubleshooting Internet Explorer to Avoid Reinstallation

Fig 1 - Internet Settings Dialog Box with Reset ButtonIf your Internet Explorer is not functioning properly, chances are that the Internet Explorer settings are incorrect. This problem may also be attributed to missing or damaged files that support the browser. These also include the add-ons for Internet Explorer. Before you go for a total reinstallation of your browser, it is recommended that you try to troubleshoot Internet Explorer first to fix the problem.

If the Internet Explorer settings are incorrect or add-ins go corrupt, the problem of Internet Explorer crashing or freezing can be fixed through the following steps:

  1. Close all open windows of Internet Explorer.
  2. Open a fresh window of Internet Explorer, and click on the Tools menu.
  3. In the dialog box that appears, select the last tab named Advanced (see figure).
  4. The last button in the Advanced page of the Internet Options Dialog is named Reset. Click on the button.

Resetting the IE browser settings restores your Internet Explorer to the state when you installed it. This means that it removes all additional add-ons that were added to the Internet Explorer either intentionally or unintentionally. Most applications add their own plug-ins, such as the Adobe Suite, which adds a PDF Convertor.

Please note that the Reset operation resets every user setting in Internet Explorer except the Favorites folder. After completing the Reset operation, check to see if your Internet Explorer is functioning properly. If yes, then there is no need for reinstallation of Internet Explorer.

If the above step does not solve the problem, you will have to reinstall Internet Explorer. It is recommended that you install the latest version of Internet Explorer as it offers much more stability and more security. The current best versions of Internet Explorer are Internet Explorer 7 and Internet Explorer 8. The default version installed with the installation of Windows XP is Internet Explorer 6.

Note: Sometimes installation of Windows XP service pack 3 helps to fix Internet Explorer problems. You may want to give it a try before opting for reinstallation of Internet Explorer.

Reinstalling Internet Explorer 6

Although it is best to go for the latest version of the Internet Explorer browser, sometimes people may not want to upgrade. They want the default version of Internet Explorer installed with Windows XP. To reinstall Internet Explorer 6, you need to locate the "Ie.inf" file associated with Internet Explorer 6:

  1. Open the Start menu, and click on Run.
  2. In the text box of Run dialog, type "%systemroot%\inf" without quotes, and press Enter.
  3. This will open the Inf folder located in the Windows Installation folder.
  4. Look for the Ie.inf file.
  5. Once you get the file, right click on the file, and select Install from the context menu.
  6. This will initiate a file copy process. Once the process is completed, restart the computer.

The above procedure will reinstall a fresh copy of Windows XP's default version of Internet Explorer: IE6. There may be cases where the file "Ie.inf" is not present or the file copy process is interrupted due to missing or corrupt installation files. Under such circumstances, you will have to download Internet Explorer 6 Service Pack 1, and run the installer to reinstall Internet Explorer 6.

NOTE: This download of the IE6 Service Pack 1 is not exactly meant for Windows XP. It has been designed for previous versions such as Windows ME, 2000, and 98. However, it can still be used on Windows XP without any problems.

Reinstalling Internet Explorer 7 and Internet Explorer 8

If you have been using Internet Explorer version 7 or 8, you need to uninstall the browser before you can reinstall it again. To uninstall it, open the Control Panel, click open Add/Remove Programs, select Internet Explorer, and click Remove/Uninstall.

To reinstall Internet Explorer 7 or Internet Explorer 8, all you have to do is to double click the relevant installation package after the uninstallation process. If you do not have the installation packages for these versions, you can download Internet Explorer 7 or Internet Explorer 8 from the Microsoft website.

However, you may encounter a problem while reinstalling IE7 or IE8. If you had installed these versions before installing the Windows XP Service Pack 3, you will not find Internet Explorer in Add/Remove Programs. You will have to uninstall the Service Pack 3 so that they are visible in the Add/Remove Programs for uninstallation.

Hence, it is recommended that you install the Windows XP Service Pack 3 before installing Internet Explorer 7 or 8. You can reinstall Internet Explorer in Windows XP without having to uninstall Windows XP Service Pack 3 if you follow the recommendation.

48 Comments

Showing page 1 of 5 (48 Comments)
Jul 31, 2010 3:57 AM
Hi Ravi
This is explained in the second section: Goto Control Panel -> Add/Remove programs. If you can see the IE8, just click on uninstall. Once the uninstall is done, you will get back the IE6. Run a registry cleaner and reinstall the IE8 using its installer. You can get the installer for IE8 on the Internet or you can use Windows Update (Tools menu -> Windows Update) to upgrade to IE8.

If you are not able to see IE8 in the Add/Remove programs, you must have installed it prior to installing SP3. In this case, you have to remove SP3 before you can uninstall IE8. Rest of the process is same as above.

Regards,
Arun,
Signed: Saturday, July 31, 2010, 1:30:14 PM IST
Jul 31, 2010 3:52 AM
Hi Tanya
I suspect a components clash. Did this start appearing after you installed any program or update?
Anyways, please open Internet Options in the Control Panel and go to the Advanced tab. Click the RESET button on the tab and restart the browser. This should fix the problem.

If the problem stays, please get back with details of your Operating System and if the problem started after you installed any program...

Regards,
Arun,
Signed: Saturday, July 31, 2010, 1:25:06 PM IST
Jul 31, 2010 3:48 AM
Ravi
How to reinstall internet explore in SP3
Please tell me how to reinstall internet explore in SP3
Jul 30, 2010 9:25 PM
Tanya Gorelik
Internet explorer 8
Hello,

When I try to open Internet Explorer, the only thing that comes up is all of the tabs and buttons at the top of the window, but nothing shows up where the actual website should be. This happens with all websites on this browser but not on other browsers, so I think it has to do with the browser itself.
Jul 28, 2010 3:34 AM
Hi Ida
This is an isolated case - I never heard such thing before. Please try the System Restore to get the Advanced tab back. Log into Windows XP under safe mode (Press F8 while booting). Upon booting, Windows will present you with a screen. Click No and System Restore will open in few seconds. Select a date when the problem was not there and click Yes. It will take a while before the computer restarts. After the restart, you should be able to see the Advanced tab.

If you removed the virus after you noticed the problem, I would recommend you to scan the computer again as System Restore may affect its existence too.

Regards,
Arun,
Signed: Wednesday, July 28, 2010, 1:06:46 PM IST
Jul 27, 2010 9:28 PM
Ida Tomlinson
Internet Options advanced toolbar is missing
I am running Windows XP service pack 3. All of a sudden, the advanced toolbar is no longer there under Internet options. I did have a virus and have removed that. Can you please give me step by step instructions on how to get the advance tab back. I am running IE 8. thanks for your immediate help.
Jul 11, 2010 5:46 AM
Hi Roberta
Actually, the System Restore works on Hard Disk Imaging techniques so you do not need the installation disks. It will just undo any changes made to your computer after the date you select. Please note that you may be asked to update your virus definitions once the System Restore is complete. Also, any Windows Updates installed between the date of System Restore and the checkpoint date you select while restoring, will be installed again.

If you face any major problems after System Restore, you can always UNDO the restore using the same procedure.

Regards,
Arun,
Signed: Sunday, July 11, 2010, 3:18:19 PM IST
Jul 11, 2010 4:49 AM
Roberta Catizone
rollback
Hi Arun,

Ok, thanks. I will try it. Does Rollback require that I have the OS disks?

best,
catizone
Jul 11, 2010 3:50 AM
Hi Catizone
You can try the RESET thing to see if there are any conflicts. If it does not work, I would suggest you go for a rollback. Open System Restore (All Programs -> Accessories -> System Tools) and select a date when Crazy Talk was working. This should fix the problem.

Regards,
Arun,
Signed: Sunday, July 11, 2010, 1:22:06 PM IST
Jul 10, 2010 6:08 PM
Catizone
Problem with Crazy Talk in IE 6
I'm having a problem running CrazyTalk in my IE 6 bowser even though it used to work. Will resetting help this?

thanks,
catizone
Showing page 1 of 5 (48 Comments)
 
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