As a BlackBerry device operates, the software that runs the device can develop problems. These problems can exist in the working memory, meaning the phone needs to be reset, or the problems can exist in the stored memory of the application, meaning that the phone has to be wiped to resolve the issue. Back up your data first, you should be doing this regularly anyway, and try these two methods to resolve software issues with the BlackBerry camera.
1. Take off the back cover and pull the battery out of the BlackBerry. Wait for at least 30 seconds before returning the battery and turning the BlackBerry back on and checking the camera program.
2. Go into the “Security Options” and then the “General Settings” menus. For Operating Systems prior to 4.1, just go into “Security.” Press the BlackBerry key and then select “Wipe handheld” from the menu. Type in the word “blackberry” when you are prompted to. If you don’t have your data backed up, you will lose it now, so stop before you type in “blackberry,” and back up your data if you need it. The BlackBerry device will take a few minutes, sometimes up to 30, to erase all of its data. If the camera is still not working, then the issue is not with the software.