Microsoft Wireless Notebook Optical Mouse Troubleshooting Guide

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Port Issues

If your Microsoft Wireless Notebook Optical Mouse is not recognized by your computer, try connecting the wireless USB receiver to a different USB port. When using USB hubs, the receiver may not be detected by your computer. After connecting the wireless receiver to an available USB port directly on your computer, restart your computer. This will allow your operating system to recognize and reinstall the Microsoft Wireless Notebook Optical Mouse.

Software and Drivers

Depending on your operating system, your mouse may be recognized, but doesn’t work correctly. One way to check to see if your mouse is recognized is to right click “My Computer” and select “Manage.” Select “Device Manager.” Expand “Mice and other pointing devices.”

If the Microsoft Wireless Notebook Optical Mouse is listed with an exclamation point beside it, your problem is either a software or driver issue, both of which are easily fixable.

Start by right clicking the mouse in Device Manager and choosing “Uninstall.” After your wireless mouse is uninstalled, insert the software provided with your Microsoft Wireless Notebook Optical Mouse. Follow the prompts to install the software. This should also install any necessary drivers. For updated software, visit Microsoft for the latest IntelliPoint software.

If the problem still persists, it’s time to update your drivers. Go back to Device Manager. Please note that you’ll need an active Internet connection. Right click “Microsoft Wireless Notebook Optical Mouse” and choose “Update Driver.” This process may take several minutes as Windows searches for an updated driver.

Synchronization Issues

Sometimes the problem is as simple as your wireless receiver and your mouse not syncing correctly. New applications, changing the location of your computer during use and many other factors can cause synchronization problems.

Press the sync button on the bottom of your wireless receiver. For some models of the Microsoft Wireless Notebook Optical Mouse, a dialog box may appear on your screen to step you through the sync process. If a screen does not appear, press and release the Connect Channel button on the bottom of your mouse. Once the green light on the receiver is steady, syncing is complete.


As with all wireless devices, interference is possible. Always try to keep your Microsoft Wireless Notebook Optical Mouse within close range, and if possible, in sight of, the wireless receiver. If you have other wireless devices in the general area of your mouse, try removing them. Items often include wireless routers, radios and cell phones. Furniture can also cause problems, especially large metal furniture. If large pieces of furniture are between your receiver and your mouse, your receiver may not receive the signal from your mouse.

Other Issues

Though this one may seem obvious to some, Microsoft Wireless Notebook Optical Mouse troubleshooting can be as simple as changing your batteries. Your mouse needs two AA alkaline batteries to operate correctly. If your environment hasn’t changed and your mouse suddenly has an intermittent or non-existent connection, try changing your batteries. Be sure to use new batteries and never mix old and new batteries.

No one may want to admit their computer may be at fault; however, if none of the above Microsoft Wireless Notebook Optical Mouse troubleshooting methods solve your problem, try connecting your mouse to a different computer. Though rare, your mouse’s software may conflict with other applications or hardware on your system. By testing your mouse on a second computer, you can determine whether the problem is actually your mouse or your computer.