Training & Performance

  • Motivate Employees Using Positive Reinforcement

    While fear and intimidation might get some results, it will also create a tense and discontented staff. "Atta boys" and rewards will bring about positive outcomes and a satisfied team who is willing to work harder to reach the goals you set.
    By Tricia Goss July 12, 2011 

  • Effectively Using 360 Degree Performance Reviews

    The 360 degree performance review can be a powerful tool for the HR department. However, this does depend on how they are implemented and how the results are used afterwards. Here, you'll learn the very best ways to implement these types of reviews...
    By Eduard Ezeanu July 5, 2011 

  • Change How You Deal with Consumers to Gain Loyal Customers

    Is the price of a wanted product the most important thing these days or is it the buying experience? If you guessed the buying experience, you’d be correct. Because of the urgency to please the customer, more companies are leaning toward training...
    By Jean Scheid June 28, 2011 


  • If You Want Employees to Be Successful Try Coaching Them!

    Training employees in the workplace can produce results far beyond what employees typically think they can achieve. However, just like coaching in sports, a skilled coach produces far better results than an unskilled one. It’s no different in business...
    By Mike Sweeney June 27, 2011 

  • Examples of Scenarios to Use for Call Center Coaching

    Working in a call center is a difficult job…you get high staff turnover because of job burnout. You can learn through these call center coaching scenarios to get through difficult situations, whether it's customer service, fundraising, or telemarketing...
    By Linda Richter June 25, 2011 

  • The Pros and Cons of Web-Based Training in the Workplace

    With technology becoming more readily available and efficient, many companies are turning to web-based training in the workplace to fulfill employee training and development needs. This article identifies two types of web-based training in the workplace...
    By N. Plowman June 22, 2011 


  • Exploring Common Employee Coaching Scenarios

    Exploring employee coaching scenarios enables managers to successfully prepare for establishing productive relationships with their subordinates. Effective coaching enables managers to evaluate an employee’s personality, identify morale-building...
    By Tara Duggan June 18, 2011 

  • How Training Management Software Tracks Staff Development

    Human resources managers and supervisors rely on employee training tracking software to document in-services, coaching and seminar attendance. These programs let workers and managers partner to chart a course for professional development, compliance and...
    By Sylvia Cochran June 15, 2011 

  • Tips for Creating an Employee Mentoring Program

    Almost any business can set up an employee mentoring program and reap the rewards! Most business owners look at mentoring programs as a wasted expense, but if you set them up correctly, you may turn apprentices into lifetime employees.
    By Jean Scheid June 9, 2011 

  • Train Employees Like You Never Did Before

    There are many ways to offer education to your employees and as a business owner, you’ve probably tried most of them including seminars, cross-training and perhaps even college credit courses. If you’re stuck on how to train, try one of these...
    By Jean Scheid June 8, 2011 
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