Employees who Complain Constantly
An employee's negative attitude can have a toxic effect on the overall mood in your office, particularly when complaints are unfounded or relate to unchangeable issues. It is important to emphasize that your issue is with the method of expressing the emotions, not the emotions themselves. Offering a specific example helps clarify the issue.
Sally is aware that her workstation is set to be replaced in next year's budget, but continues to call the IT department daily to complain about slow loading speeds. These unnecessary calls hurt productivity for both parties.
Once the issue is clarified, set goals for improvement. Performance review attitude improvement phrases for a complainer can include:
- Address complaints only to the appropriate member of management
- Offer specific, reasonable recommendations to improve ongoing issues
Ideally, you will be able to address improvements in Sally's next performance review. As with your initial statement of the issue, specificity is key.
Sally took initiative to develop a work process allowing her to open fewer software applications at a time and work more quickly. She addresses issues directly with management, often bringing her own proposed solution to the table, and has become a productive and positive force in the office.