Which Has Better User Suport - Inkscape or Illustrator?
Another commonly argued point in the Inkscape vs. Illustrator debate is the potential for User Support. Should something go wrong, and you require product support, Illustrator's support is buried in a sea of information. (Initially, I didn't think it had its own support page, but it does.) Once you do arrive at the Illustrator help and support page, you can find tutorials and blogs talking about different things you can do in Illustrator, as well as issues resolutions. When you try to contact Adobe, you are given a drop-down menu that will instruct you, most often, to purchase phone support. Alternitively, you can find support in the help and support forum.
Inkscape's user support includes FAQs, documentation, articles, tutorials, a discussion forum, bug reporting, Jabber chat and IRC Chat. At any given time, there are support networks available, and if a developer is not available at that time, then the regular support people can tell a client what time to expect user support to be available.