Help for the iPod Touch
If you have an iPod Touch you don’t have a click-wheel. While reformatting the Touch will work and, of course, calling AppleCare or visiting the Apple Store are definite options, there are a few different troubleshooting techniques to try.
If an app on your Touch locks up, you can force-quit the app by holding the Home button on the Touch for about 5-10 seconds. This will terminate the app and return you to the app screen.
If you can’t quit the app, you can try turning of the iPod. Press and hold the power button at the top left of the Touch for about ten seconds. Hopefully, the on/off slider will appear. If it does, turn the iPod off. Once the iPod shuts down, turn the iPod back on.
If the above steps do not work you will want to reset the Touch. Do this by holding down the power button and the Home button at the same time. After about ten seconds, the Apple logo should appear on the screen and the unit will reboot.
As with the click wheel method, sometimes connecting your iPod to a power source helps resetting. The other day my Touch completely locked up. Quitting the app did not work and resetting did not work. All I got was a screen with the Apple logo that would not go away. Before heading to the Apple store, I connected the iPod to my Mac. I reset the iPod and waited. After about one minute, iTunes saw the iPod and it rebooted.
Hopefully one of the methods above will work. If not, I hope your iPod is still under warranty for repair or replacement. Apple’s warranty is one of the best out there and you can always purchase AppleCare for the extended warranty.
If you have a dead iPod and all options have been used you might have to buy a new iPod. Not the best solution, but you will be able to get the latest and greatest! Good luck!