Freezing Problem Two
Some people also experience freezing problems when they connect their device to a computer. When they try to disconnect it, the TomTom device freezes, and it won’t turn on or off. It may not even work if you try a hard reset. Instead, you have to reformat the device.
Reformatting the device will erase all of your maps so you first want to backup your device. Even if your device is frozen, your computer can still read the information on it, and you can make a backup copy. Simply select all of the folders, including the hidden folders. If the hidden folders aren't shown, click Show Hidden Folders. Then, copy everything into a folder name TomTom or something similar.
If you can’t get your TomTom to do anything, let the battery die, and then recharge it. Make a copy of all the information on your GPS device, and then reformat by following the below steps:
Plug the TomTom GO 910 into your computer, and go to My Computer.
- Right-click on the device drive.
- Navigate to Format, and then select Start. Do not select Quick Format. You want to fully reformat your entire device.
- It takes between 1 and 2 minutes to wipe your device. Then, you can start re-uploading your data to your device by using the TomTom Home program.
The TomTom Home program not only uploads your stored data; it will also check for updates and install the latest firmware updates. Old firmware is often the cause of your TomTom freezing.