Zoom Lens Issue
One of the most common issues that digital camera users experience is that they have issues with their zoom lens. Depending on your camera, you may get error messages like a zoom/lens error, access error or a number plus lens error. Regardless of the type of error message, the situation is pretty much the same: the lens is not working properly.
You may get this error if dirt gets trapped within the lens or if you drop your camera with the lens extended. On some cameras, this happens when you have the lens fully extended and the battery dies. You usually don’t have to open up your camera to fix this problem. But, you will have to do some experimentation.
Start by taking out the battery and replacing the battery with fresh ones. If you use rechargeable batteries, place them on the charger and wait for the batteries to completely recharge. If your rechargeable batteries are extremely old, get new ones. The older ones may not be able to hold the charge anymore. Reinsert the batteries back into the camera and turn it on. See if the error is cleared.
If the lens is still not working properly, remove the memory card. Take out and reinstall the batteries with the memory card still removed. Turn the camera back on. You can also try holding the OK or Function button for a few seconds. Or, hold down both the shutter and power button.