Internet Explorer Not Printing – Basic Troubleshooting
If your Internet Explorer is not printing, the most basic problems can be:
- Conflicting IE Helpers (Add-ons);
- Incompatible Components;
- Printer Drivers; and
- Absence of “Print Support Folders".
We will discuss about the Print Support Folders later - first, let's go through basic troubleshooting.
If you issue a Print command and the Preview shows nothing, the first place to check is the IE Helpers (see image). The IE Helpers are popularly known as IE add-ons. If you are on Windows XP, right click on the Internet Explorer icon and select Open without Add-Ons. To open Internet Explorer without add-ons in Windows 7 and Vista, where the right click option is not available, follow these steps:
Open the Start Menu
Navigate to Accessories -> System Tools
Click on Internet Explorer (No Add-ons)
Load any website in Internet Explorer and try to print. If you are successful, there is a problem with one of the add-ons. Open the Manage Add-ons dialog and disable all add-ons. Enable each of them one by one while trying to print from Internet Explorer. This way, you can isolate the add-on that is creating problems and remove it.
If your Internet Explorer is still not printing, the cause may be a clash among components of IE. In this case, you need to reset IE. To reset IE, open Internet Options from Control Panel. Select the Advanced tab and click on the RESET button. Restart the browser and try to print. This should fix the problem.
If the Internet Explorer is still not printing after the reset, the final method in basic troubleshooting is a reinstall of the IE8. If you are using Windows XP, please refer to “Reinstalling IE7 and IE8" in my article, Troubleshooting and Reinstalling IE in Windows XP. If you are on Windows 7, check out the article Troubleshooting and Reinstalling IE in Windows 7 for both European and Standard versions.