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Office 2010 Known Issues

written by: •edited by: Tricia Goss•updated: 8/7/2010

This article lists some of the Office 2010 known issues. It also offers advice and workaround to fix these issues.

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    Known Issues in Office 2010

    As with other software, Microsoft has released a set of Office 2010 known issues. This article covers some of the important Office 2010 known issues and talks about the reason and workaround to deal with these issues.

    Print Button greyed out in Office 2010 applications: Sometimes users are not able to click the Print button as it is greyed out in Office 2010. The issue is attributed to improper activation of Office 2010. Microsoft recommends checking to see if the copy of Office 2010 is activated. If it is not, users should activate it online. If the Office 2010 is activated and still the print button is greyed out, the problem might be with the printer or printer drivers.

    Document Layout Differs in Win7 and Windows Vista/Server 2008: Office 2010 includes the latest fonts that are also available in Windows 7. However, when installing Office 2010 on Vista or Server 2008, users cannot get these fonts as they are system protected on these operating systems. As a result, document layouts are not same on Windows 7 and Windows Vista. To counter this problem, Microsoft recommends an update that removes system protection. Users need to uninstall Office 2010, install the update, and then again install Office 2010 so that the new fonts are installed on Vista/Server 2008. Using this method brings in consistency in documents across Windows 7 and Vista/Server 2008.

    Windows Mobile Device Center (WMDC) does not sync with Outlook 2010: The issue relates to the 64 bit Office 2010. WMDC has not been yet updated to sync with Outlook in Office 2010, 64 bit. The only resolution if you wish to continue using WMDC is to uninstall the 64 bit Office 2010 and install the 32-bit one.

    Insert Media from Online Sites is greyed out in PowerPoint 2010: This is again related to the 64-bit version of Office 2010. To play online videos in PowerPoint 2010, you need Adobe Flash Player. Adobe has not yet come up with a Flash Player that can support 64 bit OS/Applications. To counter the issue, Microsoft suggests removing the 64-bit Office 2010 and installing the 32-bit Office 2010. If the problem is recurring on PowerPoint 32 bit as well, make sure you have the latest version of Adobe Flash Player installed on the computer.

    Compressing Media with QuickTime movies never completes in PowerPoint 2010: This Office 2010 known issue is related to the fact that QuickTime movies are not supported for compression. You get an error message saying “Unsupported" in the Media dialog when you try to compress QuickTime movies in PowerPoint 2010. However, other media files will still be compressed even though the error is displayed.

    The above-mentioned problems are some of the common Office 2010 known issues as per Microsoft. If you come across any Office 2010 issue that is not mentioned here, please feel free to share it with others using our comments section.

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