A host is only as good as its support to its customers.
When you need assistance, it is reassuring to know that you have reliable support. Whether it is questions on initial setup, technical issues or even billing questions, getting the support you deserve is a true sign of a good hosting provider.
Having multiple ways to contact support, whether through phone, email or chat is an additional benefit when you need to contact someone for assistance. The time waiting for a resolution and the way you are treated will make or break most host’s customer stability.
Again, good support equals happy customers.