The majority of reliable e-learning resources from Microsoft CRM are available directly from Microsoft. Some resources are for pay while others are available without cost. In some cases, businesses may be eligible to receive discounts on training materials. Here, we take a look at six of the ten best resources to help you learn Microsoft CRM.
Whether you are trying to learn at your own pace or provide training for your employees, choose your desired courses or course plan from Microsoft Dynamics E-Learning. You can browse the e-learning catalog to choose single courses to focus on specific skills or purchase a training plan which includes multiple courses. Pricing varies greatly, though special pricing is available for businesses and organizations.
Some of the best training comes from individual users, just like yourself, who experience specific issues. Community e-learning is not only free, but targets issues that are more important to the average and advanced users. If you create an account in the Microsoft Dynamics CRM Community, you will be able to ask questions yourself and simultaneously gain access to the full community of blog posts, questions and answers. You'll also be able to learn more about CRM in general.
If you are looking to customize Microsoft CRM to your specific business needs, the training resources available through Microsoft's MSDN network are perfect. The best resources available here are technical articles and training manuals. The articles are free, but you must enroll in a service plan through the Microsoft Dynamics E-Learning site in order to access the free training manuals.
As a side Microsoft CRM e-learning resource, the MSDN network also offers a free blog. The blog is written and maintained by the Microsoft Dynamics CRM team that updates and develops the software. The blog is full of tips and tricks for learning and using the software, including news about any updates or new versions.
If reading text and viewing screenshots doesn't exactly help or just seems boring, there is yet another option. Though articles are available as well, you can find many video tutorials in the Microsoft Dynamics CRM Online Resource Center. Please note that you may have to register for a Windows Live ID, which is free, to access some training.
The final resource available from Microsoft is CustomerSource. You must have a CustomerSource account, which is purchased through your business or organization. You also need a Windows Live ID. Through CustomerSource, you access training and support, including access to the Microsoft CRM knowledge base.
For many of the for-pay resources, your best option is to sign up for a service plan through Microsoft. For one flat fee, you have access to training manuals, CustomerSource and the full e-learning catalog. Other benefits include discounts on individual training materials, free demos and additional videos not available through free e-learning.
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