Error Message During Installation of AVG
There's plenty of error messages that you might receive for why AVG won't install. Try the following solutions for particular error codes:
Error: Action failed for file avgtdi(a|x).sys: starting service. Error 0x80070014
The above error code means other security software is blocking AVG's network components, such as LinkScanner and E-mail scanner. If you are using Ad-Aware Anniversary edition, upgrade to the new version of Ad-Aware Free Internet Security which include compatibility fixes. Note that you should disable the antivirus engine in Ad-Aware so you don't have two antivirus programs. Another program that is known to cause error code 0x80070014 during AVG install process is eAcceleration StopSign Firewall. Simply update to the new version of eAcceleration StopSign Firewall before installing AVG.
Error: Action failed for directory <directory>: setting directory access rights.
You may be using an old version of AVG installer. You should download AVG installer from AVG website or use AVG Download Manager to ensure that you will be downloading the current or latest release of AVG.
Error: MSVC Redistributables installation failed. Installation of AVG cannot continue.
Error: MSVC Redistributables installer requires immediate restart. Installation of AVG cannot continue.
Download and install the latest version of Microsoft Visual C++ libraries to solve the above issue when installing AVG:
Restart the computer and check for security updates by visiting Windows Update. If any updates for Microsoft Visual C++ are offered, install them. If none are offered, install AVG again. However, if the same error message appears, follow the steps below to solve the issue:
- Create a new folder on your desktop and place the AVG setup file in the newly created folder.
- Temporary turn off User Account Control in Windows 7 or Vista. If you are using XP, skip this step.
Download msvcfix.zip and save it in the same location where the AVG setup file is located.
- Extract the contents of msvcfix.zip in the same location where the AVG setup file is located.
- Locate and run the msvcfix.bat file and proceed to installing AVG.
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key. Access is denied.
Download and run the "Reset Access" file from AVG, then try installing AVG again. You should also temporary disable the real-time protection of other anti-spyware programs, such as TeaTimer for Spybot-S&D, Windows Defender, Malwarebytes, SUPERAntiSpyware, or Ad-Watch by Ad-Aware.