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As someone who has been and used the help desk, it's the most helpful and frustrating experience ever. It's really on the part of both the consumer and that of the technician.
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Guide to the Help Desk

Have you ever had an issue with your computer? As with any technology, sometimes things break or become obsolete or won't work theGuide to Help Desk way it should. This is where the help desk comes in - trained professionals that are there to help users when their stuff doesn't work the way it should. Hopefully, with these articles and troubleshooting tips you can avoid frustrating calls to technicians. Think of Bright Hub has your own personal help desk, with tons of helpful advice from real professionals in the field.

Latest Articles on Help Desk
Top Five Network Admin Apps

Working as a computer network admin means you have a lot of responsibility in keeping your employer's lines of communication open. Here are five apps that can make your job a lot...

Improve Your Customer Service With This Collection of Strategies and Ideas

To improve your customer service, identify any internal issues and fix them first. Satisfied clients are your best source of repeat business. These happy customers spread the word about...

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How to create a Help Desk URL using Canonical name records (CNAME) in Windows DNS and HTTP redirection. Step by step guide with examples....

How To Protect Against Social Engineering Attacks

Social engineering is the act of manipulation people into doing what you want in order to gain access to information or resources. This article will explain what you can do to protect...