It’s inevitable that you’ll forget something during your first stab at project planning. However, going forward with a poorly planning project can be disastrous. Get some real-life examples of what not to do, and some tips on avoiding it in your own business.
There may be times when a customer enters your business and you don’t have the exact product or service they need. What should you do when this happens? Should you offer your competitor a customer referral? Or, just tell your customer there’s nothing you can do to help? The answers may surprise you.