In any social game, communication is vital. MMOs, which feature a large amount of social game play and team work, have to emphasize the quality and ease of communication channels so that players are not hampered by an inability to communicate properly.
Good, swift communication has becoming increasingly vital in MMOs as encounters, particularly in instances and raids, become more complex. With so many details to pay attention to, using text channels becomes more difficult. Stopping to type something may endanger the typing player or the entire group, and players paying attention to graphical details may drop their attention from the chat window and miss vital communication.
Voice chat introduces the ability for a group to communicate quickly and efficiently. Group members with a microphone may speak to their group quickly by either voice activation or pressing a single key to speak, and those listening are freed from the need to check their chat channel constantly in an attention intensive fight.
Just like adding any new technology into gaming, there are benefits and drawbacks to using voice chat for your MMO experience.
Pros:
- Efficient communication. As touched on above, transferring communication to audio increases the speed at which messages can be shared among the group.
- Better in-game group performance. Because players can simply call out on voice chat if something happens, tactics can be adjusted to react to voice chat, rather than visual clues.
- Getting to know your group. This is especially great for guilds or raiding alliances - voice chat allows a more personalized communication with your grouping buddies, helping to establish not only social bonds, but understanding of a player's style as a whole.
Cons:
- Decreased performance due to lag. While most voice chat clients tend to run at low bandwidth, some do not. Players with slow connections or older computers may find their performance hampered by running voice chat during their game play.
- Reduced anonymity. One of the best and worst things about the internet is its anonymity. Voice chat takes away some of that anonymity, which some players resent.
- Equipment cost. In order to at least listen to voice chat, players need to have a quality connection and either speakers or headphones. In order to participate by talking, players need to invest in a headset with a microphone, or a stand alone microphone - which at its cheapest will set players back about $20-$30. Those who choose to host a voice chat server will usually also have to pay for server hosting.