An article that discusses where WAR went wrong is obviously going to evoke a lot of anger from dedicated fans of the game. They will be tempted to accuse the writer of "barely playing the game", "being a noob", "crying about getting rolled", or simply "needing to learn to play." In an attempt to head off such easy, hackneyed accusations, I will say the following.
1) WAR is not a horrible game. It did many things right, and some things extremely right (Public Quests, for example). The problem is, a few critical mistakes can easily overshadow and overpower good things in an MMO.
2) I played WAR extensively. I absolutely loved Dark Age of Camelot (DAoC) and I am a fan of the Warhammer franchise. I wanted to love this game. I had four level 40 characters, and I had many characters in both realms and on multiple servers and server types. I believe I experienced most aspects of the game.
3) In general, I am definitely an MMO fanatic. I play tons of MMOs and I like to think I play them pretty well. The fact that I am the Managing Editor of the MMO channel here is no accident. I love MMOs. I make them professionally. I play them with great fervor.
4) When I say WAR failed, I mean it failed to meet expectations or reach its potential. Keep that in mind as you read on.