A computer software package that maintains and manages a list of issues that need attention is called an issue tracking system. Such systems are very commonly used by an organization to create, update and solve customer issues or those pointed out by their own team members. Such an issue tracking system would create and have a knowledge base that contains information on each issue raised, the person raising the issue, the resolution planned for that issue and other relevant data. An issue tracking system is very similar to bug tracking software and quite often the two are used in the same context.