Lighthouse - Issue Tracking Software Review

A computer software package that maintains and manages a list of issues that need attention is called an issue tracking system. Such systems are very commonly used by an organization to create, update and solve customer issues or those pointed out by their own team members. Such an issue tracking system would create and have a knowledge base that contains information on each issue raised, the person raising the issue, the resolution planned for that issue and other relevant data. An issue tracking system is very similar to bug tracking software and quite often the two are used in the same context.

Issue tracking systems create a ticket to keep track of a particular issue and all actions taken by the support staff while responding to such a ticket are noted in the ticket. This is similar to cards which were earlier maintained by customer support services in companies which would list out all the details of the customer and his problems on a card and put these cards in the slots meant for particular engineers or staff who were supposed to solve these problems.

If you're in need of issue and/or bug tracking software, Lighthouse is a good tool to consider. There are also features in Lighthouse that can make your projects private, and the software has plug-ins that greatly extend functionality. Lighthouse also allows you to customize its developer API so that you have greater control over your project and can set up libraries as you see fit. You can also integrate your email so that better communication is assured among users.

Once issue tracking becomes a habit in any project management team, the problems, bugs or issues are all more easily solved and managed with the complete action saved in a knowledge base that is available to all members of the team so that similar problems or bugs can be avoided. This is where Lighthouse is able to outdo most other project management software as it does all of the administrative work for you through an interface that is very simple to use and friendly as well. The cost of Lighthouse depends on the scale of the project and even though you can set up the issue tracking system for free, paying the fees would enable even the most complex of projects or organizations having a number of projects to be easily dealt with.

Lighthouse also provides technical support on almost a 24 x 7 basis and this itself makes their issue tracking system and its administration a very comforting addition to the project management tools that you may already have in your company or organization. Lighthouse is very helpful for software projects, and it is a much cheaper solution than others that are there in the market. Lighthouse very easily integrates with other applications and this gives it great flexibility in managing bugs or issues that develop in these systems.

Essentially, Lighthouse is able to take care of a lot of administrative and other issues that project managers would otherwise have to spend a lot of time on. You can even convert the tickets generated into milestones, so that they are tackled just in time when needed and resources are more correctly used.

Visit the Lighthouseapps Website for more info.