
click to enlarge
KnowWare, the maker of QI Macros SPC Excel Software for Six Sigma, says of control charts, “A control chart tells you how much variation the process causes. A stable process produces predictable results consistently.” An example of a control chart that shows an unstable process means variables affected must be analyzed and controlled before the improvement process can begin.
Most examples of a control charts considers two causes of fluctuation, common causes and special causes. We could take baking a cake as an example of a common cause in a control chart. Even though a recipe is followed to the letter, elements considered common causes might be types of oven utilized or high elevation cooking—those items would be considered a common mishap if the cake baking process failed. Essentially, if you don’t know the exact temperature of an older oven or high elevation directions are not offered, it’s acceptable.
Special causes in baking that same cake might be a recipe that forgets the baking powder as a needed ingredient. The lack of baking powder is a special cause as it “causes” the cake baking process to fail. Therefore, why the cake baking process failed must first be discovered (lack of baking powder) and then corrected.