The acronym FMEA, for readers who are less familiar, stands for Failure Modes, Causes, and Effects. FMEA can be described as a tool for evaluating potential failures and the related causes and resultant effects in a Six Sigma process. FMEA is used to prioritize potential failures, in order of their severity, and attempts to minimize, if not totally eliminate, the probability of such failures happening.
‘Failure modes’ signify lapses or defects in a manufacturing process or shortcomings in services that can have adverse repercussions and imperil customer relationship. ‘Effects’ means researching the fall-out of those failures. It is important to understand that the role of FMEA is not problem solving but it is merely a facilitating tool for determining methods aimed at problem solving.