The first step in using the FFA is to list the forces that are driving the change that the project represents. Brainstorming, focus groups, surveys, and interviews can be used to clarify the reasons that the change is wanted or needed. It is important to include the people who will be most affected by the change as well as those who are driving the change. Consider factors such as cost savings, increased revenue, improved efficiency, improved customer satisfaction, and improved employee satisfaction.
Similarly, it is important to get input from those affected by the proposed change to understand reasons for resistance. Look for factors such as increased learning curve, increased complexity, insufficient technology, and limited budget. Often the reasons are below the surface. People may cite issues such as time and money limitations, when the real issue is a struggle over ownership, a personality conflict, or a general fear of change. The project team needs to uncover the true forces that are working to prevent successful change.