Yes Sir, But It's Not My Job!
When I consider how the workplace culture is changing from days gone by, it reminds me of the National Football League (NFL). NFL hall of fame old timers Earl “Dutch" Clark and Jim Thorpe followed the rules, understood their jobs, were accountable, and took the advice of their coaches and leaders. The NFL, when considering it as a workplace culture, is indeed not the same today, think National “Felon" League here. While this sounds odd, it’s really a good example of the way things used to be, including work ethics and accountability, compared to a few decades ago—well maybe like five decades ago!
Along with generational change, there has been a rise in no accountability, customer service issues, and even this annoying new standard, “it’s not my job." A baby boomer myself, born in the late 1950s, as a business owner today, I’m always shocked at what employees and even teams will ask or do or deny to do at my workplace.
Because my career is seen from both sides of the coin, both employee and employer, I’m often surprised that when I began a career in the mid-1980s, I felt pride, was accountable for tasks I was assigned, and never refused to tackle a job if asked.
In these days of the vanishing workplace ethic and accountability, is it because of no pride, educational or training issues, or are business owners and employers changing?