First, develop a template to use for questionnaire types based on the feedback you want. You can download a free Microsoft Word feedback survey from our Media Galley regarding overall job satisfaction.
Once you’ve downloaded the template, some key elements to remember include:
State the Topic – Clearly state what this type of questionnaire will focus on—in this case, overall job satisfaction.
Cascade Questions – The first question on overall job satisfaction will reveal if employees are happy, unhappy or don’t care at all. To obtain the best feedback, make sure you cascade your questions. Question one offers only three choices on overall job satisfaction. From there, question two asks, “Based on question one, what can we do to improve?" Question two offers four choices including employee training, room for advancement, better compensation and more benefits. Question three delves into training and how that could be improved; question four discusses advancement and so on. These types of cascading questions will ultimately help you achieve the feedback you want in the area of overall job satisfaction.
Comments – Always leave a space for comment--but don’t provide too much space or you’ll get a short story of complaints. Do provide an envelope the employee can use to turn answers in confidentially.
Re-Use the Template – If, for example, you want to survey employees on department interaction and teamwork, revise the questionnaire template with questions dealing with only those elements.