Aligning the Six Key Components of the Talent Management Process with the Business Goal
In delving into the different components of talent management, the one driving factor in their implementation is the business goal -- and said goal is often targeted at consumer satisfaction.
There was a time that most American industries lost sight of this goal because their main focus was in gaining shareholder investments. In realizing the pitfalls of this business folly, all-out efforts are now geared toward pulling together every resource into a state of organized management.
1. Human Resource Strategic Planning
The HR department was one of the most criticized sectors of the business organization because it was instrumental in the downsizing and mass layoff initiatives of a company’s management. In view of this, the department has taken a different approach by way of strategic planning for its recruitment and training processes.
The main idea is to make a careful system of planning on where to look for the best talents that would fit the Sales and Marketing Departments' projects and forecasts for the incoming year.
There should be an action plan in place to serve as a guide to the entire recruiting team regarding the kind of talent, attitude, skills and behavioral aspects being sought. The HR action plan should also include the types of training to conduct in ways that will provide the company with the best staff that can bring to fulfillment the targeted sales.
The aim is to put in place front-line sellers and staff support that will endear the company and its products to its consumers. Instead of instilling hard-selling techniques and encouraging relentless pursuit of potential patrons, training initiatives are more focused on how to put value to the company’s products. As a result, the consumers appreciate the business because it makes their living conditions better.
This particular concept was extensively discussed and illustrated by the author in a separate article about Human Resource Strategic Planning and an HR Action Plan.
Image Credit: Kevin Stabinsky (USAG Fort McPherson) for Wikimedia Commons.
More insights into aligning the six key components of the talent management process are found on the next page.