10. Remote Help-Desk Jockey Jobs
A telecommuting help-desk jockey job is similar to that of a customer service representative in a call center agency. The difference, however, is that in manning the off-site help-desk of a company, he must be knowledgeable in responding to requests for technical assistance via E-mail, chat or phone.
The help that these teleworkers provide is mainly to diagnose and find solutions to technical problems regarding hardware, software, hard drives, applications, or other electronic equipment, gadgets and devices, which all depend on the industry of the company being represented.
Employers have found that this is one job that can be performed at alternative sites, in order to minimize office space and other related overhead costs; thus, telecommuting help-desk jockeys came into demand. However, it is important for the remote help-desk worker to have considerable experience and hands-on knowledge of the company’s software, hardware or electronic product. This is to ensure that the company is properly represented.
Examples of help-desk jockey telecommuting jobs include job postings for:
- Site Monitor-Customer Service Agent (Spanish)
- Enterprise Software Application Specialist
- Technical Consultant
- Technical Support
- Help Desk Technician
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