On occasion, users accidentally delete an e-mail they need to keep. Thankfully, Outlook doesn't erase them for good. Instead, it moves deleted e-mail messages into the Deleted Items folder. Outlook doesn't permanently delete e-mails unless you empty the Deleted Items folder or delete the item from the folder. Restore a deleted item by opening the Deleted Items folder and moving the message into another folder.
You can delete a selected e-mail by clicking the X from the Standard toolbar or press the Delete key. For currently open e-mails, delete the message by clicking the Delete icon from the Actions group in the e-mail Ribbon.
To permanently delete an e-mail from Delete Items, do the following:
- Open the Deleted Items folder.
- Select the message or hold down the Ctrl key to select multiple messages.
- Press Delete.
- Click Yes when Outlook asks if you want to delete the item.
Go into the Navigation Pane, right-click "Deleted Items" folder and select "Empty 'Deleted Items' Folder" to delete everything manually. If you prefer to automatically empty the Deleted Items folder every time you close Outlook, do the following:
- Select Options from the Tools menu.
- Select the Other tab.
- Check the box under General next to Empty the Deleted Items folder upon exiting.
- Click OK.
Next time you exit Outlook, you'll receive a message asking if you want to delete all the items from the Deleted Items folder. This way you have some control on occasions when you may not want to empty the folder.