How to Implement the New Model
The old suggestion box will not work. Chances are, people have already lost their faith in such cliché of office politics. Instead, hire a contractor who will interview your employees. It is very important that each and every employee is interviewed truly anonymously in order to acquire the most effective answers. Never betray the trust of your staff – keep it anonymous.
The cause for such interview will not be to get suggestions, but to get complaints. You will get an enormous list of complaints, which have the potential to make you miss the real picture about what you are reading.
Complaints are not an attack from your staff towards your company. It is rather, a vent from where all that is costing you money comes out. It is necessary to see these complaints for what they are, your enemies. It is not your employees that are unworthy of the opportunity to work for you or your company - it is the environment in which they are forced to work.
Change such environment and turn it into one where the complaints will become praises. It gets worse before it gets better. Taking in consideration the costs of a transition of such magnitude, it can be a sizeable investment.
Simply contemplate that if you are doing this now, you were doing it wrong from the beginning. It is only a matter of choice whether to stay in the wrong path, or to escalate into the path of excellence and profit ... the one where employee productivity and job satisfaction go hand-in-hand.