Hiring and Firing – The Learning Process
There are two methods to learn how to hire employees in a small business. In this fast paced world, you just cannot afford to spend your time on hiring and firing on a daily basis. You can always hire people daily and train them. However, you lose money, time, and efforts if the new recruit fails to deliver results. On the contrary, if you prepare yourself to hire – understanding the HR basics – you will save by hiring the right staff.
Among the many aspects of entrepreneurship is learning using others' experience. While your faults also teach you, why wait for a mistake to occur, to suffer, and to recover for learning? Using "Observe", I mean a close watch on the business that serves as an "ideal" for you. Almost every entrepreneur constantly thinks in term of reaching the position of the "ideal." I handle a tiny KPO so I observe Apex Tech, a leading KPO, to study their strategies.
I keep a watch on the managerial staff of the company using its website, magazines, commercial tabloids, and the company newsletters. You too can follow the "observation" process to find out the skills and qualifications of the different levels of your "ideal."
Search and make friends with the employees of your "ideal" to obtain details about how the company functions. Use networking portals to find out important people in the company. You can learn much from them. However, do NOT REVEAL your intentions else they'll backfire.
Another method I used was to apply for different jobs in the KPO sector to understand hiring. As I waited for my turn, I interacted with other candidates to know their qualifications and experience. This gave me an idea of how to shortlist people for a particular job. It is through these observations that I learned how to frame questions that help a tense candidate to relax, get friendly and offer essential data about his/her experience. In my opinion, educational degrees and certificates are secondary to experience and sincerity.