If It’s Not Broke…
Some of us are of the old school mentality—if it’s not broke, don’t fix it—or we keep the same sales processes, the same products and never try and motivate our employees. Flexibility in business is not only a sort of methodology--these days, it’s a necessity.
This can be scary for some small business owners, but on the other hand, what choice do you really have if you want to stay in business?
I remember as a Jeep dealer I was upset when Chrysler determined the old Cherokee needed to go—they’d still sell it in Europe but in the U.S. only the Grand Cherokee would be offered. To me, looking at it from both a business owner's and a consumer’s perspectives—I thought Chrysler was making a bad choice.
But they weren’t really, because the Jeep line and the ideas behind it included introducing the more affordable Jeep Compass, the Patriot and making the Jeep Wrangler better than ever—try something new, offer new options, get rid of the old—and it worked.
Any business, no matter the size or type, needs to introduce a little change from time to time, but how do you determine what to change?