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Introduction - Some History
In 1996 Juno.com began its free email service that required customers to install the Juno client on their computer that would let them send and receive small emails of up to 35 KB in size. The user would write emails and sign in by dial-up connection, at which time the Juno client would upload emails the user wanted to send, and download incoming emails along with targeted ads.
Juno web mail expanded in 1998 when Juno started offering a premium option for paying subscribers and added web browsing ability for free for a fixed number of hours per month. Juno web mail appeals to those who do not use email or browse the internet often, or who can only get dial-up service where they live. It keeps the web experience simple.
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Juno Web Mail - Overview
The Juno email system offers users two modes of access. The user can check mail on their home computer using the Juno software in conjunction with an email client like Outlook Express (though it does not work with Mozilla’s Thunderbird mail client). Or the user can use Juno web mail directly on the web from any internet-connected computer anywhere.
The web mail feature makes it so that users don’t have to miss any emails while on vacation or away from home because all mail goes to the Juno central system, where it can be accessed at any time.
Users should be aware that mails left in the inbox at the end of a web mail session remain there until they check their mail with the Juno client. Then all mails are downloaded to the home computer and do not show on the web mail inbox. New mail is the only mail that will show on the web inbox.
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There are, however, drawbacks to Juno web mail’s simplicity. One common complaint is that the offline mail reader doesn’t have the ability to use boolean exclusion filters or even wildcards to filter out spam emails. But this is alleviated some by Juno’s Spamdesk feature that filters spam at the server level to minimize how much spam Juno clients receive.
Also, while the Juno web mail client software can back up email addresses and emails, it can’t export either to other clients like Microsoft Outlook, and other clients don’t support imports from Juno. Therefore, users have to use third party applications to convert and export email addresses and email messages.
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For those who have problems with their Juno web mail should click on the “troubleshoot” button, or they can click on a “troubleshoot email” link that’s located near the top of the email feature. At that time, the browser will open a new window to a help page.
Users should check their connection type to ensure they have chosen either “Juno Dial-up” or “Juno DSL” to correspond to the type of connection they have. Then they can look under the “Email” heading for the appropriate help link.
Users of Juno web mail who are still stuck may want to contact Juno directly. On the help center page or at the bottom of the page is a “help” link, and on the left hand side bar is a “Contact Us” link. Live email support and support over the phone is available.