Pros & Cons for Skype
There are many benefits to using Skype for your business or company, but there are also some downfalls that business users should be aware before they jump in with both feet.
As stated, the free and low-cost calling of using Skype is ideal for small businesses, but also large corporations and enterprises. While it shouldn't be used to replace the standard phone line, Skype shines in terms of its long distance and international calls. With many employers outsourcing or utilizing consultants and freelancers, the ability to reach these workers through more than just email or IM is where Skype is very useful.
In fact, many companies around the world use Skype and will often require that employees also use the program in order for phone calls or video conferencing. There are times in which email and IM just won't convey a message, especially when working with others in different time zones, different cultural beliefs and ideals, and different languages.
As with everything in life, there are a set of cons that work against using Skype for business calling.
The number one issue is that of using the Internet for calling or conferencing. While most business will have some sort of high-speed Internet connection, the quality of this connection is paramount when it comes to making and receiving calls. One blip within the data transfer causes call quality to change and can even drop a call. There's also the occasion of weather affecting connections.
Another big issue is that of security of the IM application. The ability to share links, photos, and files always comes with a high degree of uncertainty due to malware and viruses. While individuals using Skype have to worry about their computers becoming infected from a rogue link or file, businesses have a bigger concern as malware could hit the entire network.
Consider that you save all your files to that of a small server and that you receive a file through a Skype IM. Maybe unknowing to the sender or perhaps deliberately, that file contains malware - like a Trojan horse or even a keylogger - that when clicked and opened, allows this malware program to run rampant on your server. While most antivirus software programs will catch these, sometimes malware programs can disable antivirus software or if your company has just started, maybe you haven't had the chance to install one to the server.
In some cases, a complete reformat is needed to make sure that the virus is gone completely; unless you have completely backed up your files, you could lose everything in the blink of an eye.