Tell Me About Yourself / How Would You Describe Yourself?
To begin, a very simple, yet important interview questions is Tell me about yourself / How would you describe yourself?
This question can be intimidating to many people. Remember to keep your answer simple and informative. The first five minutes of an interview are very important.
Explain to the interviewer how your life up until now has been geared toward preparing yourself to become the best customer service representative you can be. Give the interviewer your background including where you grew up, where you went to school, and what courses you studied if they relate to this specific career path, past experience and education or training, where you’re at in your life now, and where you hope to go next. A great pointer is to prepare a one-minute biographic sketch. Practice this sketch multiple times to gain confidence. In your sketch accentuate your skills, interests, and accomplishments.
Your interviewer wants to learn more about you as a person, not just an employee. So, although stating facts from your resume can be great pointers, keep your answer simple yet informative.
A proper sample customer service interview answer would be:
I grew up here in Hollywood. I have spent many of my summers employed with customer service positions. I am a hard worker, goal orientated, and professional. I am a people person and that helps me to satisfy my customers professionally.