Equipment You Will Need
The tools that you must have in order to work at home as a customer service representative vary from one company to the next, although there are some standard expectations. First and foremost, you must have a workspace that is conducive with this type of job. You will need a desk large enough to accommodate all of your equipment, a chair in which you can sit comfortably for an entire shift and a quiet, private area.
As stated previously, you will be privy to confidential data. The company must ensure that this information is not visible to others in your home who are not authorized to view it. Along these same lines, you cannot work in a common area where barking dogs, crying children or blaring televisions disclose to customers that you are not in a traditional call center setting. In short, you must not sound as though you are working from home. Although you are certainly a responsible professional, some people might feel uncomfortable knowing that you are accessing their personal information from your home computer.
On the subject of a computer, most home sourcing CSR employers require that you have an existing high-speed Internet connection. Many require you to have a newer model computer, although others simply oblige you to have a monitor, mouse and keyboard that meets their specifications; they will provide a thin client that you will connect to your Internet connection and hardware. They may use VoIP instead of a traditional phone line. If not, they will likely require that you use your own existing phone line. Some employers offer reimbursement for the use of your line, but many others do not.
In addition, most companies will provide you with a telephone headset and a webcam. No, the webcam is not for you to video chat with customers. Rather, you can use it to attend online team meetings, and it enables your supervisor to check in on you at will. As mentioned, you may not have a boss physically peering over your shoulder, but you are never really alone.