The power of positive workplace behavior promotes due considerations given to ethics, internal equity, and organizational justice. Positive behavior ensures each employee inculcate consistency and a sense of fairness, which promotes internal equity. For instance, whenever the time to make a decision comes, the decision maker passes the possible decision through the following filters:
- fairness to all involved
- how the decision pricks the conscience of the decision maker
- whether the decision maker would welcome the news of the decision in the local newspaper
A manager applying such a filter when deciding a layoff might realize that getting rid of employees is not a solution but rather a temporary fix of a symptom, for the real problem is poor economic outlook. He then applies positive behavior to take the challenge head on by identifying ways to cut costs by all possible means and seek new opportunities in the changed scenario.
Such positive workplace relationships and experience has a direct bearing on customer satisfaction. Happy employees perform their tasks with greater vigor, motivation, and commitment, leading to happier customers. Similarly, customers identify dissatisfied employees easily by their lackadaisical attitude.
The consideration of ethics permeates to a wider pane, and ensures providing each stakeholder their due. It also promotes organizational justice wherein performance and good initiatives attract rewards, and disruptive behavior face punishment.
Organizations staffed with people who have scant regards for ethical considerations usually thrives in inequity, which in turn cause breakdown of communications, rumors and gossips, one-upmanship games where the customer becomes the least priority, bureaucratic hurdles, passing the buck with no one willing to assume responsibility, and more, all leading to a dysfunctional organization.
Positive workplace behaviors allow the employee to put in superior performance and deliver results, allowing the organization to a transform to a learning organization steeped in internal equity and fairness to all stakeholders.