Help & Support
Ignore the first page of the built in help file when opening it from the menu in XP. It says the program cannot display the webpage. What webpage? I'm simply looking to read the help file.
Ignore it by moving off the first page to another one, and then back to the first page. It's really a pretty good help file. Use it.
When the trial version wouldn't run on my Vista system, I took out an account at the Cerberus Helpdesk, searched the online knowledge base to not find the issue, and then tried to open a support 'ticket'. The website page said to 'Choose Destination' for the ticket, but didn't offer anything to fill in or select.
The website's FAQ page is all about marketing other products. In addition to two items about Logo Design Studio, how to update it, and where to find more info. If you need more, it says to email the SummitSoft support team with your question. I like to test customer support, so I did.
The menu > Help > Online Tutorials isn't a functioning link, at the same time the product registration page and the main SummitSoft website work alright. I wrote their tech support about it, and asked for a good link to the tutorials.
When starting the application on my Vista Home Basic system I get a message saying 'HTML Help is not installed on this PC'. Clicking OK to the message is followed by Logo Design Studio Pro opening and working. Pressing the standard F1 key for help doesn't work. Neither does pressing the question mark in the main menu and selecting Help Topics. This is another item I asked tech support about.
I completed the review over four days after sending the support request and hadn't received a response yet beyond the automated system thanking you for email.