The PDF is printing as an 8x14 size, but the person that sent it to me says the size is 8x11. This problem almost always keeps the document size as 8x11, but thinks the document needs to be printed on 8x14 paper.
This is probably one of the most common problems printing a PDF file and may easily be corrected. The first thing to do is click on the "File" menu of your PDF software and select the "Print" option.
HINT: Do not press the "Print" icon as this option will print the document as is, with any stretching or shrinking applied.
In the "Print Dialogue" window, review the options within the "Page Scaling" section. Depending on the version of PDF viewing and printing software you are using, the options may be a bit different. Select the "Fit to Page" or "No Scaling" option, to correct any shrinking or stretching applied. If your version shows a screen shot of the document, you will be able to see any corrections made by choosing one of these options. If the image has been corrected, click on the "OK" button to print.
HINT: If using Adobe Acrobat Reader, the scaling options in the drop down are "None," "Fit to Printer Margins," "Reduce to Printer Margins," and "Multiple Pages per Sheet." Use any of these options when troubleshooting printing problems.