The first step toward your mission to redeem frequent flyer miles for hotel stays is to call or visit the website of your preferred airline. Ordinarily, you’ll need your frequent flyer number to setup an online access account if you have not already performed this step. Otherwise, you can call the customer service center of your airline to find out information such as your current mileage balance and whether you can exchange those miles for hotel stays.
You can login to your online account if you wish to try to book hotel stays without making telephone calls. Then select the appropriate option, depending upon your airline, to review the availability and basic requirements for trading frequent flyer miles for hotel stays. For example, United’s website offers a “Hotel Partners” category where frequent flyer members can book stays at accommodations chains such as the Marriott, Hyatt and the Hilton. On the other hand, American Airlines offers the redeem AAmiles option where you can book stays at Intercontinental hotels or receive Marriott “cash” gift certificates.
Select the appropriate option for your mileage balance and travel needs, whether it is a night at the Crowne Plaza or a gift certificate toward goods and services at a Marriott hotel. If you run into any problems, be sure to call the appropriate customer service number for assistance.