Scottrade Investor Satisfaction: Service
Scottrade's nearly 400 branch offices, 25 years of experience, and free user summits show that online investing does not mean going it alone. It is assumed, however, that those who invest online already understand investment basics, so if you're looking for personalized investment advice, look elsewhere. If you have a specific question about how to roll over an account, what paperwork you need to complete, or how to make automatic monthly contributions to your retirement account, local branch representatives are eager to serve.
Scottrade's Knowledge Center contains information on stocks, options, mutual funds, cds and bonds, and ETFs. It covers investment basics, buying on margin, technical analysis, and retirement accounts. The information alone is worth filling out the paperwork to sign up.
In the past some day traders have criticized Scottrade's execution times. Recent site upgrades, appear to have improved the site's real-time capabilities.