Customer Cell Phone Carrier Rating
According to multiple major surveys conducted by Consumerreports.org, JD Power and Associates, and PCMag.com, AT&T was rated at average to below average in customer service and cost; however, it ranks at the top for handset selection--due to the popularity of the iPhone. Pros of AT&T plans include the rollover minutes that last for the entire year, while the cons consist of higher pricing, with fewer plan options.
On a scale of one to five, Verizon wireless is ranked at a 3.3 overall. It is ranked much higher in the performance categories, with a 3.7 coverage and a 3.5 call quality. It is ranked at a 2.8 in cost benefit and a 2.9 in customer service.
Metro-PCS is solid for cost benefit, though it does poorly in call quality, with consistent dropped calls, and spotty coverage.
T-Mobile is rated at 3.3 for cost benefit, 3.1 customer service, 3.0 call quality, and 2.8 call coverage.
Sprint's overall rating is 2.7, with a decent 3.1 and 3.0 for call coverage and call quality respectively. It fails miserably in the customer service category with a 2.2 and a below average 2.5 in cost benefit.