Resetting the Phone
If you are experiencing frequent freezing of the Atrix, it could be a sign of a corrupted application or program. If something like this happens, you may be forced to perform a factory reset of the phone. This completely erases all the information you added to the phone since you turned it on for the first time and should only be used as a last resort.
Because the factory reset is such an extreme measure, you will want to try a soft reset first to see if that works. A soft reset is a simple reset of the phone that does not erase all your important information. To perform a soft reset, press the “Power" button and hold it. Touch “Power off" on the screen. Once the phone has completely powered down, press and hold “Power" again and let go when the phone turns on.
In the event a soft reset does not work, a factory reset is your only option. Press the “Menu" button on the left of the screen and select “Settings." Scroll down and select “Privacy" and check the boxes next to “Back up my data" and “Automatic restore." This will save important information so it does not get lost during the reset process. Touch the “Factory Data Reset" option and select “Reset Phone." It could take up to ten minutes for the reset process to complete.
It is possible that the screen is permanently frozen, leaving you unable to access the options you need to perform a factory reset. In such a case, you can perform an external manual reset. Power down the phone and, once it is completely powered down, press and hold the volume down button. While still holding the volume down button, press the power button to turn the phone on. When the “Fastboot" screen appears, use the volume down key to scroll through the options until you come across “Android Recovery." Press the volume up key.
Wait for the “triangle/Android" screen to appear. When it does, tap the bottom-right of the screen until a menu pops up. Select the “wipe data/factory reset" option and tap “OK." Tap “Yes" when the warning screen appears, then tap “OK" again and the phone reboots.
While this covers the majority of Motorola Atrix problems, please do let us know if you have any other issues in the comments section below.