What's Covered & What's Not (Cont.)
The majority of common problems with the iPhone are not covered by the Apple Care Protection Plan. Problems that are covered include things such as random defects (not caused by user actions or exposure to heat/water/electricity) and that is actually the only thing that is covered. The iPhone rarely has a random defect. The most common defect that occurs which cannot be blamed on users is "heat spots" on the LCD screen. These develop when the screen overheats due to a natural defect in the iPhone design. "Heat Spots" are most commonly seen on the first generation iPhone and occur after years of usage.
Most problems are simply not covered by the Apple Care Protection Plan and the few that might occur will only pop up after an extended period of time. This renders the Apple Care Protection Plan fairly useless as an investment for iPhone owners. iPhone owners should consider iPhone insurance as an alternative to the Apple Care Protection Plan.
The Apple Care Protection Plan does include technical support for the iPhone. Assuming that the plan is useless for iPhone damage, it may still prove useful for the technical support. A quick review of the technical support coverage will shed some light on the situation. These are some things that are not covered:
Your use of or modification to the Covered Equipment, the iPhone OS or iPhone Software in a manner for which the Covered Equipment or software is not intended to be used or modified;
Apple will not assist you with jailbreaking
or unlocking your iPhone. They also will not support you with any issues that arise from jailbreaking or unlocking your iPhone. They are not responsible for helping you with anything that the iPhone is not capable of doing out of the box.
Damage to, or loss of any software or data residing or recorded in the Covered Equipment.
This means that Apple will not assist you with any type of data loss. Losing saved photos, contacts, videos, etc. is strictly your problem. Apple will not assist you or suggest any method of recovering lost data on the iPhone. The Apple Care Protection Plan offers several different options for the repair and technical support which include over the phone, by the web, visiting a local Apple Store and even by mail support.