Poor User Interface
Sadly, using Hipmunk isn’t particularly clear. While the initial screen where you can make your selections of airports and dates is clear enough, the terms coach, business and first class don’t reveal much. While they clearly represent different ticket pricing, in practice there are other factors associated with these that could easily be displayed in the app.
This is the least of Hipmunk’s problems, however.
Once the results are displayed, you’re offered four views, based on how long the journey takes (Agony), Price, Depart times and Arrive times. The idea is that these can be switched between to allow you to make a choice based on what is best – but this is where things get tricky. No obvious way exists to book the flight. Tapping on the displayed options simply expands them, and scrolling left or right displays different time choices.
In practice, selecting a flight is performed by tapping the price, listed in the left-hand column as part of a table. There is no clarity or intuition about this; it’s simply a case of trial and error.