The Torch 9810 comes preloaded with BlackBerry OS 7 which is really an upgrade to OS 6. It's mostly a minor update

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with more major changes occuring in the background. Like the design, the user interface really doesn't feel like it has changed from the original Torch, in fact, OS 7 just doesn't truly feel up to par with iOS or Android. There's still a lot of improvement needed, such as a dedicated home page where customization can occur, or better yet, notifications that can be looked at briefly while within a separate application. As it is now, you must back out of the application, then go through the menus to see why the LED is flashing at you.
The portrait slide out keyboard also remains unchanged. While it's not a horrible keyboard by any means, compared to the other smartphones in the BlackBerry line up, barring the old Pearl, it feels scrunched. The Torch 9810 does have a virtual keyboard as well if the user becomes tired with the physical keyboard. Overall using the Torch 9810 doesn't feel new or fresh, it feels rather outdated and cumbersome.