Are you experiencing issues whenever someone is trying to call you when they are in your address book, but the caller ID only displays the phone number and the name "unknown"? One benefit of the Blackberry is that it can display a multitude of information for a person that is calling you (granted that you filled out that information for that particular contact). For example, it can display a person's full name, the company they work for; the number they are calling from; and a picture of them or of their company logo. However, all of this wonderful information goes out the window when the wrong combinations of security options are selected on your phone. With some quick and relatively simple steps, I can help you remedy that problem.
Many people have their phones set up to automatically lock after a period of time or when they holster the phone to avoid having the buttons pressed on the keyboard. When the phone goes into lock mode, the caller ID will stop functioning correctly whenever you receive incoming calls. However, it will miraculously start working again when the phone is unlocked. If you are nodding your head and saying "yes" to yourself, then mostly likely you enabled a feature called "Content Protection".
To regain use of your caller ID when locked, follow these steps (this guide is refrences options that applies to newer Blackberries, but can easily be adapted to older phones if you are already familiar with the options menus):
- Go to the Home screen (the area with all of your icons for your programs)
- Next go to Options (normally looks like a wrench depending on your theme)
- Go to Security (a.k.a Security Options)
- Next go to General Settings
- About half-way down on the screen, you should see the option entitled, "Content Protection", set it to Disabled (you can quickly change by pressing the letter "D" on your keyboard when Content Protection is highlighted).
- Press the Back Button on the phone and select Save.
- You can now press the End Button to quickly return to the Home screen (shortcut)